Technical Support Coordinator -

Nolimit City | Malta

We are seeking motivated and talented individuals to join our growing Technical Support team in Malta. This is an excellent opportunity for someone eager to develop their career and build on their existing skill set. Become part of our dynamic team and gain insight into the inner workings of our innovative operations.

Technical Support Coordinator plays a pivotal role in Nolimit’s ongoing success. We are deeply committed to providing exceptional service to every client, with customer satisfaction at the heart of everything we do. We are looking for someone dependable, proactive, and ready to support our clients through every situation — the good, the challenging, and everything in between.

Who you are

• Possess a strong work ethic and a natural drive to succeed, while maintaining professionalism, composure, and a courteous demeanor at all times.
• Demonstrated interest in the online gambling industry, particularly in the casino segment (preferably video slots), with prior B2B experience considered highly advantageous.
• Previous or current experience in customer support and/or exposure to digital technical environments is an asset.
• Excellent command of the English language, both written and spoken; proficiency in additional languages is a distinct advantage.
• Familiarity with operator and/or supplier back-office tools, with practical experience in their use.
• Experience with platforms such as Jira, GitHub, and customer support tools.
• Organized and meticulous, with the ability to document processes effectively and manage tasks systematically.

The Responsibilities

• Serve as the first point of contact for helpdesk support, providing timely and effective first-line assistance to clients, while working 12-hour shifts on rotation, 7 days a week to ensure continuous coverage.
• Guide customers in the use of in-house tools, delivering training and support on Back-Office functionalities as required.
• Respond promptly to escalated tickets, collaborating with internal teams to ensure resolution of open issues.
• Contribute to ad hoc technical projects related to the support function, offering expertise and assistance as needed.
• Maintain up-to-date knowledge of the company’s products, services, and competitive landscape to deliver informed support.
• Support additional technical projects or tasks assigned by the Employer from time to time.
• Strive to ensure client satisfaction while identifying and maximizing business opportunities wherever possible.
• Exhibit strong technical literacy, including the ability to understand API documentation with ease; prior technical experience will be considered a significant advantage.

Who we are

A gambling software provider with the operator in focus and the mobile future on our minds. Nolimit is a team of experienced professionals from the gambling industry in Sweden, India, and Malta.

Our company has derived from hands-on work at some of the most successful gambling software providers and operators over the last ten years. Our mission is to offer a fast, reliable, and flexible team that cooperates with worldwide operators, taking gambling software to the next level.

Interested applicants should send their C.V. to hr-malta@nolimitcity.com, or apply through LinkedIn.

http://www.nolimitcity.com