Technical Support Engineer (Blockchain & Backend Development)
Job Summary
Job Description
Binance, a leading global blockchain ecosystem, seeks a Tier 3 Technical Support Engineer to resolve complex technical issues and collaborate with backend development teams. This role focuses on expert-level troubleshooting, with opportunities in Java, Spring Boot microservices, APIs, and blockchain technologies. Responsibilities include providing advanced support, collaborating with other support tiers, troubleshooting code-level issues, assisting in development tasks, designing automation tools, creating documentation, acting as a liaison during critical incidents, and exploring new technologies to enhance support efficiency.
Must have:
- Bachelor's degree in Computer Science or related field
- 3+ years in technical support/development/SRE
- Strong analytical and debugging skills
- Familiarity with HTTP, TCP/IP, web technologies
- Proficient in Linux, Kubernetes, CI/CD
- Skilled in Java, Python, or Rust
- MySQL experience
- Excellent communication skills
- Fluent in English
Good to have:
- Java and Spring Boot development experience
- Microservices architecture experience
- RESTful API troubleshooting experience
- Deep understanding of blockchain protocols
- Interest in DeFi, Web3, AI
Perks:
- Shape the future with a leading blockchain ecosystem
- Collaborate with world-class talent
- Tackle unique, fast-paced projects
- Opportunities for career growth and continuous learning
- Competitive salary and benefits
- Work-from-home arrangement
14 skills required
Job Details
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Responsibilities:
- Provide advanced (Tier 3) technical support, ensuring timely issue resolution or escalation.
- Collaborate closely with Tier 1 and Tier 2 support teams for efficient issue management.
- Work alongside backend developers to troubleshoot code-level issues, occasionally assisting in development tasks.
- Design and implement automation tools to streamline daily operations and minimize manual intervention.
- Create and maintain clear, accurate technical documentation and knowledge base content.
- Act as a liaison during critical incidents, working closely with development teams to diagnose and resolve issues promptly, ensuring 24x7 stability of our trading platform.
- Continuously explore new technologies and best practices to enhance support efficiency.
Requirements:
- Bachelor’s degree in Computer Science or a related discipline.
- 3+ years of experience in technical support, software development, SRE roles or relevant fields.
- Strong analytical and debugging capabilities, with exceptional real-time troubleshooting and diagnostic skills in large-scale trading systems and complex distributed systems.
- Familiarity with HTTP, TCP/IP, and web technologies.
- Proficient with Linux systems, Kubernetes environments, and CI/CD pipelines.
- Skilled in at least one programming language: Java, Python, or Rust.
- Experience with MySQL database operations and query optimization; experience with MongoDB or other NoSQL databases is a plus.
- Excellent interpersonal and communication skills, capable of directly engaging with customers and internal stakeholders.
- Fluent in English.
- Experience in Java and Spring Boot development.
- Experience working within microservices architectures and troubleshooting RESTful API integrations.
- Deep understanding of blockchain protocols is highly preferred.
- Passionate about and keenly interested in emerging technologies such as DeFi, Web3, and AI.
Preferred Qualifications
Team Growth Opportunities
- Our team consists of business specialists, infrastructure experts, system engineers, middleware engineers, and algorithm engineers, providing a unique opportunity to quickly grow into a full-stack engineering expert.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
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About The Company
Binance is the world’s leading blockchain ecosystem and cryptocurrency infrastructure provider with a product suite that includes the world's largest digital asset exchange and much more.
Trusted by over 200 millions of users worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.
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