Technical Support Representative

1 Month ago • All levels • Customer Service

Job Summary

Job Description

Granicus is seeking a Technical Support Representative to join their Customer Support team. This role requires expertise in software configurations, online payment system integrations, relational databases, scripting, web applications, networks, and internet communication protocols. The representative will be responsible for troubleshooting and resolving issues for government and public clients using Granicus software services. This position will also involve programming and documentation projects, working collaboratively with the Customer Support team to maintain a customer-focused environment and enhance customer satisfaction and lifetime value.

Must have:

Expertise in software configurations
Knowledge of online payment system integrations
Experience with relational databases
Skills in scripting and web applications
Understanding of networks and internet protocols
Troubleshooting and problem-solving abilities
Provide high-quality technical support

Good to have:

Programming and documentation project experience
Customer-focused approach
Enhance customer lifetime value and satisfaction

6 skills required

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Job Details

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Technical Support Representative is a resident expert on the Customer Support team whose knowledge of software configurations, online payment system integrations, relational databases, scripting, web applications, networks and general knowledge of internet communication protocols provides a valuable insight for solving problems. They are master troubleshooters and follow consistent, logical steps to identify/replicate issues, isolate causes and report back to clients on resolution. They are responsible for providing high-quality technical support for the Granicus software services we provide to the government and public.

This person will also work on other programming and documentation projects as required. The Technical Support team partners with the Customer Support team in maintaining a “Customer Focused” environment, partnering with our stakeholders to achieve the highest customer lifetime value and satisfaction.

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