Technical Support Specialist | APAC

2 Minutes ago • 3 Years + • Customer Service

Job Summary

Job Description

Deel is an all-in-one payroll and HR platform for global teams, aiming to unlock global opportunity. As the fastest-growing SaaS company, Deel transforms how global talent connects with world-class companies, building infrastructure for the future of work. The company has achieved significant milestones, including a $12 billion valuation and $1 billion ARR. As a Technical Support Specialist, you will bridge frontline teams and engineering, resolving complex technical challenges, refining escalation processes, and collaborating globally to ensure customer satisfaction.
Must have:
  • Work through tickets and escalations via Jira and Slack.
  • Diagnose, troubleshoot, and resolve complex technical issues.
  • Provide clear updates to internal teams on technical problems.
  • Collaborate with product, engineering, and global teams to resolve escalations.
  • Specialize in business areas like Payroll as a subject matter expert.
  • Refine processes to enhance operational efficiency and reduce escalations.
  • Create and maintain knowledge base articles for frontline teams.
  • Continuously learn the Deel platform and product features.
  • Achieve and exceed performance targets.
  • Participate in product training and process improvement initiatives.
  • Fluent in written and verbal English.
  • Strong analytical skills and attention to detail.
  • Proficiency in SQL, RESTful APIs, and debugging tools (Postman, Chrome DevTools).
  • Basic scripting knowledge (Python, Node.js) and code understanding.
  • Proficiency in analyzing application logs using monitoring tools (Datadog, Splunk, New Relic).
  • Familiarity with ticketing systems (Zendesk, Jira).
  • Ability to explain technical concepts to non-technical stakeholders.
  • Initiative in identifying trends and process improvements.
  • Capable of working independently and self-motivated in a remote setting.
  • Must be based within the APAC region.
Perks:
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access

Job Details

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you’ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.

What you’ll do

  • Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!
  • Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
  • Provide clear, concise, and actionable updates to internal teams about technical problems.
  • Work closely with product, engineering and other global teams to resolve escalations.
  • Specialize in different business areas like Payroll and become a subject matter expert.
  • Help refine processes to enhance operational efficiency and reduce repetitive escalations.
  • Create and maintain knowledge base articles to empower frontline teams.
  • Continually learn the Deel platform, keeping up to date with product features and changes.
  • Achieve and exceed multiple performance-related targets.
  • Participate in ongoing product training and process improvement initiatives.

Who you are

  • 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.
  • 1+ year of experience in Customer Support roles.
  • Fluent in both written and verbal English.
  • Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
  • Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools).
  • Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code.
  • Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic).
  • Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking.
  • Ability to explain technical concepts in simple terms to non-technical stakeholders.
  • Use initiative in identifying trends and/or process improvements.
  • Have previously embraced remote work, capable of working independently and self-motivated.
  • At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.
  • Must be based within APAC region.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Philippines

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Customer Service Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!