Technician Field Services

4 Months ago • All levels

Facility Management

Job Description

The Field Service Technician provides first line support for Automated Ticketing Systems, ensuring efficient operation. Responsibilities include scheduled preventative and remedial maintenance on local/wide area networks, as well as addressing vandalism issues. This position involves autonomous work at customer sites, resolving technical issues, maintaining service records, and maximizing productive output. The technician must interact with stakeholders, follow instructions, report non-conformances, and adhere to quality and safety policies. This role requires a proactive approach to fault rectification and a commitment to efficient use of time and resources. The technician must perform varied technical duties with provided tools and procedures, ensuring an effective and efficient ticketing system. This position requires a good level of fitness to perform work in an outside environment for the prescribed shifts.

Good To Have:

Demonstrated electronic servicing skills.
Basic network infrastructure knowledge.
Excellent communication skills.
Restricted Electrical License.

Must Have:

WH&S general induction card.
Unrestricted Driver’s license with a good record.
Relevant experience in a field-based service environment.
Knowledge of general MS office products.
Knowledge of electrical and mechanical schematics.
Perform maintenance of customer equipment and assets.

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Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary:

The Field Service Technician provides first line support of Automated Ticketing Systems and provides a fast response maintenance service to all users throughout the network.

Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level.

This position typically works under general supervision and direction whilst autonomously attending customer sites.

Essential Job Duties and Responsibilities:

Interact effectively with internal and external stakeholders
Perform varied technical duties involving the use of provided procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile devices
Apply technical knowledge to problem solve difficult and complex fault situations
Report to supervisors or other responsible personnel any potential non-conformance or problems
Be proactive in rectification of newly identified faults and defects at site
Follow specific verbal/written instructions relating to work assignments
Ownership for quality of work performed
Maintain service records, vehicle stock inventory in accordance with provided company procedures
Resolve verbal end user and customer enquiries whilst attending to duties at all sites
Maximize productive output by efficient use of time and materials
Suggest ways of improving methods and procedures to meet the quality policy objectives of the Company
Report all WHSE incidents, potential hazards, near misses and accidents

General Duties and Responsibilities:

Comply with Cubic’s Quality Management System
Comply with Cubic Occupational Health, Safety and Environment policies and procedures
Comply with security in accordance with established policies and procedures of the organizations
Comply with Cubic Human Resources Procedures
Operate a shared company vehicle in a caring and responsible manner
Any Other arising work tasks or duties as requested

Minimum Job Requirements:

Qualifications:

Essential:

WH&S general induction card
Unrestricted Drivers’ license with a general good record
Inquisitive and enquiring attitude to your work to help further self-knowledge of fielded products

Skills/Experience/Knowledge

Essential:

Relevant experience within a field-based service environment
Knowledge and understanding of general MS office products
Some knowledge and understanding electrical and mechanical schematics
Able to perform a variety of technical duties, including remedial and preventative maintenance of customer equipment and assets
A good level of fitness to perform work in an outside environment for the prescribed shifts

Desirable:

Demonstrated electronic servicing skills
Basic network infrastructure
Excellent communication
Restricted Electrical Licence

Personal Qualities:

Excellent time management skills
Ability to effectively liaise with all levels of internal and external stakeholders
Customer and team oriented
Self-motivated, able to work within KPI timeframes
Strong interpersonal and communication skills
Stay focused and calm under pressure
Highly motivated
Positive can-do attitude

Condition of Employment:

Successful outcome of a National Police Check

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

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