Temporary Desktop Systems Specialist

4 Months ago • 2 Years + • Administrative • $55,631 PA - $98,467 PA

Job Summary

Job Description

This temporary position (6 months, potential extension/conversion) requires configuring, installing, and supporting hardware/software infrastructure, teleconferencing, mobile devices, and peripherals. Responsibilities include troubleshooting PC hardware/software issues, providing solutions to clients, basic network connectivity and application support, teleconferencing/video support (Logitech Tap, Microsoft Hubs, MS Teams), and performing restorative/maintenance actions. The role also involves ad-hoc analysis, scheduling, reporting, and administrative tasks. The ideal candidate will possess strong troubleshooting skills, proficiency in microcomputer operating systems (Windows/Apple) and Microsoft O365 applications, and knowledge of Microsoft Teams Rooms, Active Directory, and Azure Active Directory.
Must have:
  • 2 years PC hardware troubleshooting experience
  • Mobile device support (Apple/Android)
  • Proficient in Windows/Apple OS and Microsoft O365
  • Knowledge of Microsoft Teams Rooms
  • Active Directory and Azure AD knowledge
Perks:
  • 401(k) Savings Plan with Company contributions
  • Health, dental, and vision insurance
  • Life, accident, and disability insurance
  • Tuition reimbursement
  • Paid time off
  • Wellness programs
  • Identity theft insurance

Job Details

Temporary Desktop Systems Specialist

Location: 

West Greenwich, RI, US, 02817

Requisition ID:  16128

IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit .

Overall Objective and Purpose

 

This is a temporary position expecting to last 6 months with the possibility of an extension or conversion to permanent employment. Configuration, installation and support of the hardware and software infrastructure, teleconferencing, mobile devices and peripherals. The position is full time and is located at the West Greenwich, Rode Island.

Responsibilities

 

  • Configure, deliver microcomputers along with troubleshoot PC hardware/software issues.
  • Provides accurate, timely and creative solutions to customers along with basic network connectivity and application issues to ensure client productivity.
  • Basic understanding of teleconferencing\video support including but not limited Logitech Tap, Microsoft Hubs, MS Teams, mobile applications.
  • Performs restorative and maintenance actions either remotely or at the clients’ locations to resolve problems using advanced troubleshooting and technical skills.
  • Perform adhoc analysis, schedules, reporting, and administrative tasks.
  • Additional duties and responsibilities as assigned.

Qualifications

 

  • High School diploma required, or equivalent.
  • 2 years of experience in supporting and troubleshooting computer hardware.
  • Experience in supporting and troubleshooting mobile devices(Apple/Android).
  • Must be proficient in microcomputer based operating systems (Windows/Apple) and applications (particularly Microsoft O365 including Teams, OneNote, SharePoint, Excel, Outlook, Word, and PowerPoint).
  • Working knowledge of Microsoft Teams Rooms. 
  • Knowledge of Active Directory and Azure Active Directory.
  • Knowledge of desktop support and database operating systems.
  • Punctual, strong work ethic, positive attitude, organized, & has an intense desire to learn.

Keys to Success

 

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

#LI-DAK

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.  IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $55,631 - $98,467. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

 

Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses .  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

 

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

 

IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit .


Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island

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