Tenant Service Manager

Who We Are

Telstra is a well-known Australian company that has been around for over 100 years. We are the leading telecommunications and technology company in Australia and have been operating internationally for over 70 years. We have a strong presence in over 20 countries. In India, we have offices in Bangalore, Mumbai, and Delhi, as well as an Innovation and Capability Centre in Bangalore. We are focused on using innovation, automation, and technology to solve major technological challenges in areas such as IoT, 5G, AI, and machine learning. Joining Telstra gives you the chance to make a difference in the lives of millions of people and have a rewarding career with flexibility.

What we offer

• Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business.
• Up to 26 weeks maternity leave provided to the birth mother with benefits for all child births
• Employees are entitled to 12 paid holidays per calendar year
• Eligible employees are entitled to 12 days of paid sick / casual leave per calendar year
• Relocation support options across India, from junior to senior positions within the company
• Receive insurance benefits such as medical, accidental and life insurances

The Role with us

As a Tenant Service Manager, your job is to provide the operational asset and facility management interface with InfraCo’s suppliers and stakeholders to ensure that all work being undertaken is completed according to agreed outcomes for our onsite tenants.

In this role, you can’t resist solving problems. Your investigative skills will be put to the test as you work to diagnose and find solutions, activate, or repair. You collaborate with stakeholders to ensure our systems and infrastructure are operating efficiently and delivering value to our customers and ensuring optimal asset reliability.

The Tenant Service Manager will be part of a team to manage the day-to-day client activities for the assigned properties and be the on-site key point of contact for key stakeholders and our clients. The role will assume responsibility for site maintenance and operations of the tenanted areas, and ensure these critical 24/7 operations are not impacted. Some outside business hours and shift activities will be required.

This is how you bring the purpose of your role to life:

• Manage relationships between, site tenants, suppliers, and other stakeholders
• Report on InfraCo’s suppliers service delivery performance, ensuring best practice and value for money principles are adhered to.
• Actively investigate customer impacting events and use problem management techniques to reduce and avoid similar events in future.
• Respond to customer issues in a timely manner and proactively identify service improvement opportunities.
• A positive approach to meeting client and customer ’s needs and investment ideals.
• Manage escalated facilities matters and provide stakeholder updates.
• Ensure that health, safety, environmental and security incident notifications are managed through to resolution.
• Implement innovative solutions and drive use of technology to improve customer service and reduces costs.
• The ability to empathise with tenant needs and a demonstration of a proactive customer service.
• Proactively develop and manage occupier and client relationships to ensure service delivery expectations are fulfilled
• Understand the operational and technical requirements of the elements of the site’s operation

To be successful in the role, you'll bring skills and experience in:-

• Minimum 5 years’ experience in facilities management, building, or other property management related field experience in facilities.
• Demonstrated ability to perform in high-pressure, deadline critical situations.
• Experienced in engaging and managing management expectations.
• Expert communication and presentation skills.
• Knowledge of local occupational health and safety requirements & critical facilities operations.
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Trade background in Electrical or Air-conditioning fields is desirable, but not essential

Apply now and be part of something bigger!

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia). When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work.

We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.