Trade Desk Representative - Client Services (German speaker)

2 Months ago • 2 Years +

Job Summary

Job Description

The Trade Desk Representative - Client Services will be responsible for addressing client inquiries regarding a wide array of topics including margin analysis, position liquidations, trade cancellation requests, and order status. They will resolve client inquiries via phone, tickets, and chats. The representative will also familiarize themselves with proprietary platforms, support the Quality Assurance Department, and coordinate activities with other departments. The role requires a strong understanding of financial markets and excellent communication skills. This role is located in Dublin, Ireland.
Must have:
  • University degree in finance or related field
  • Minimum two years of financial industry experience
  • In-depth understanding of financial markets
  • Excellent product knowledge (Equities, Options, Futures, etc.)
  • Strong PC technologies proficiency
  • Fluent in English and German
Good to have:
  • FINRA SIE and Series 7 certification
Perks:
  • Career support and development
  • Performance-based discretionary cash bonus scheme
  • Discretionary stock grant
  • Group Life Assurance cover
  • Group Income Protection
  • Occupation pension scheme
  • Hybrid working model
  • Above statutory annual leave
  • Daily company subsidized lunch and snacks
  • Access to Private Medical Insurance
  • Corporate events
  • Tax Saver Commuter Scheme
  • Cycle to work scheme

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Trade Desk Representative - Client Services - German - HYBRID

 

We require additional Trade Desk Representatives to join our expanding teams, especially those who speak German and are located within Ireland, for a hybrid role in our City Center location

 

Key Responsibilities:

  • Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
  • Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment and emphasizing courtesy.
  • Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
  • Assist and support the Quality Assurance Department with complaint resolution.
  • Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
  • Analyse existing systems and procedures to recommend and assist in implementing enhancements while contributing to the development of client service systems, policies and procedures

 

Qualifications & Experience

  • University degree (NFQ level 7) in finance, economics or a related field
  • Minimum two years of financial industry experience
  • In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
  • Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs
  • Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
  • Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
  • Self-starter, able to handle stress, with the ability to work independently as well as part of a team
  • Fluent in English with strong verbal and written communication skills
  • Fluent German speaker is required
  • FINRA SIE and Series 7 or interest in obtaining the certification

All of our roles are hybrid - Our office is based next to the 3 Arena - D01H7V7

*Benefits:

  • Career support and development.
  • Salary commensurate with experience.
  • Performance-based discretionary cash bonus scheme.
  • Discretionary stock grant.
  • Group Life Assurance cover.
  • Group Income Protection.
  • Occupation pension scheme based on Gross earnings.
  • Hybrid working model.
  • Above statutory annual leave, increasing with service.
  • Daily company subsidised lunch and healthy snack options throughout the day (when working from the office).
  • Access to Private Medical Insurance (including dependants). *
  • Corporate events.
  • Tax Saver Commuter Scheme.
  • Cycle to work scheme.

*On successful completion of the probation period.

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

#LI-RB1

Similar Jobs

bytedance - Senior Backend Software Engineer

bytedance

San Jose, California, United States (On-Site)
3 Months ago
TALA - Zendesk Administrator

TALA

Mexico City, Mexico (Hybrid)
3 Months ago
Qualcomm - BT Design Verification Engineer

Qualcomm

Bengaluru, Karnataka, India (On-Site)
2 Months ago
WongDoody - PRODUCT SERVICE DESIGNER, TAIWAN

WongDoody

Taipei City, Taiwan (On-Site)
8 Months ago
Alpha Sense - Enterprise Account Executive, Corporate

Alpha Sense

New York, New York, United States (Hybrid)
7 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Rocket - Global Payroll Analyst

Rocket

Vilnius, Vilnius County, Lithuania (Hybrid)
1 Month ago
DNEG - Animator

DNEG

Karnataka, India (On-Site)
3 Months ago
Reddit - Senior Site Reliability Engineer

Reddit

Amsterdam, North Holland, Netherlands (On-Site)
2 Months ago
Rippling - Staff Detection and Response Engineer

Rippling

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Varonis  - R&D Escalation Engineer

Varonis

Cork, County Cork, Ireland (On-Site)
5 Years ago
Canva - Backend Software Engineer - (Java) - AI Media

Canva

Auckland, Auckland, New Zealand (Remote)
1 Month ago
Nice - Senior Technical Support Engineer

Nice

Pune, Maharashtra, India (On-Site)
2 Weeks ago
Magic Media - C++ Mobile Game Developer

Magic Media

Kyiv, Kyiv City, Ukraine (Remote)
3 Months ago
miniclip - SuccessFactors System Specialist

miniclip

Lisbon, Lisbon, Portugal (On-Site)
1 Month ago
Tencent - Global Talent Sourcing Intern

Tencent

(On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Dublin, County Dublin, Ireland

Salesforce - Sales Development Representative - Polish Speaker

Salesforce

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
PayPal - Manager, Data Science

PayPal

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Globalization Partners - Principal Software Engineer (full stack, Node.js, TypeScript, React.js, AWS)

Globalization Partners

Ireland (Remote)
1 Month ago
Whatnot - Customer Experience Agent (German or Dutch Speaking)

Whatnot

Dublin, County Dublin, Ireland (Remote)
8 Months ago
PwC - SAP Record to Report Lead

PwC

Dublin, County Dublin, Ireland (On-Site)
1 Month ago
cyara - Customer Success Manager

cyara

Skibbereen, County Cork, Ireland (Hybrid)
9 Months ago
Rippling - HR Coordinator, Employer of Record (French Speaking)

Rippling

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Marsh McLennan - Agility Pod Leader

Marsh McLennan

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Google - Customer Growth Associate

Google

Dublin, County Dublin, Ireland (On-Site)
3 Months ago
Nordson Corporation - Assembler I

Nordson Corporation

Boyle, County Roscommon, Ireland (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Interactive Brokers Group, Inc. (NASDAQ: "IBKR") is a direct access electronic broker catering to the needs of professional and frequent traders, institutional investors, financial advisers, and introducing brokers. For over 40 years, Interactive Brokers has been the pioneer of the electronic trading revolution. We rapidly scaled from a small U.S. options market-maker into a sizable global trading firm by leveraging the power of technology and automation. We are committed to delivering value through technological innovation and providing our clients with unprecedented access to global markets at the lowest cost.

Dublin, County Dublin, Ireland (On-Site)

Mumbai, Maharashtra, India (Hybrid)

Chicago, Illinois, United States (Hybrid)

Tokyo, Japan (On-Site)

United States (On-Site)

Fort Lauderdale, Florida, United States (Hybrid)

Greenwich, Connecticut, United States (Hybrid)

Chicago, Illinois, United States (Hybrid)

Dublin, County Dublin, Ireland (On-Site)

Greenwich, Connecticut, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Interactive Brokers

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug