Trade Desk Representative - Client Services (German speaker)

5 Minutes ago • 2 Years +

Job Summary

Job Description

The Trade Desk Representative - Client Services will be responsible for investigating client inquiries, resolving routine and complex issues, and educating clients on the company's platforms. The role involves handling inquiries related to margin analysis, trade cancellations, and order execution. The representative will also collaborate with various departments and contribute to improving client service systems. The representative will also be responsible for complaint resolution, and providing assistance to the Quality Assurance Department.
Must have:
  • University degree in finance or related field.
  • Minimum two years of financial industry experience.
  • In-depth understanding of financial markets.
  • Excellent product knowledge: Equities, Options, Futures, etc.
  • Strong PC technologies proficiency: Excel, Office Suite, Email.
  • Fluent in English with strong communication skills.
  • Fluent German speaker.
Good to have:
  • Trouble-shooter with a critical thinking mindset.
  • FINRA SIE and Series 7 or interest in obtaining the certification.
Perks:
  • Career support and development.
  • Performance-based discretionary cash bonus scheme.
  • Discretionary stock grant.
  • Group Life Assurance cover.
  • Group Income Protection.
  • Occupation pension scheme.
  • Hybrid working model.
  • Above statutory annual leave.
  • Daily company subsidised lunch and snack options (when in office).
  • Access to Private Medical Insurance.
  • Corporate events.
  • Tax Saver Commuter Scheme.
  • Cycle to work scheme.

Job Details

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Trade Desk Representative - Client Services - German - HYBRID

 

We require additional Trade Desk Representatives to join our expanding teams, especially those who speak German and are located within Ireland, for a hybrid role in our City Center location

 

Key Responsibilities:

  • Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
  • Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment and emphasizing courtesy.
  • Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
  • Assist and support the Quality Assurance Department with complaint resolution.
  • Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
  • Analyse existing systems and procedures to recommend and assist in implementing enhancements while contributing to the development of client service systems, policies and procedures

 

Qualifications & Experience

  • University degree (NFQ level 7) in finance, economics or a related field
  • Minimum two years of financial industry experience
  • In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
  • Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs
  • Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
  • Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
  • Self-starter, able to handle stress, with the ability to work independently as well as part of a team
  • Fluent in English with strong verbal and written communication skills
  • Fluent German speaker is required
  • FINRA SIE and Series 7 or interest in obtaining the certification

All of our roles are hybrid - Our office is based next to the 3 Arena - D01H7V7

*Benefits:

  • Career support and development.
  • Salary commensurate with experience.
  • Performance-based discretionary cash bonus scheme.
  • Discretionary stock grant.
  • Group Life Assurance cover.
  • Group Income Protection.
  • Occupation pension scheme based on Gross earnings.
  • Hybrid working model.
  • Above statutory annual leave, increasing with service.
  • Daily company subsidised lunch and healthy snack options throughout the day (when working from the office).
  • Access to Private Medical Insurance (including dependants). *
  • Corporate events.
  • Tax Saver Commuter Scheme.
  • Cycle to work scheme.

*On successful completion of the probation period.

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

#LI-RB1

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