Trainer, Customer Success

2 Months ago • 6-8 Years • Customer Service

Job Summary

Job Description

Toast is seeking a Customer Success Trainer to lead new hire, enablement, and upskilling programs for Care agents and managers globally. The role involves facilitating virtual and in-person training sessions, creating training agendas and materials, and assessing training effectiveness. The trainer will also support observational learning delivery and Train-the-Trainer/Mentor needs, ensuring a positive and impactful introduction to Toast for new employees. Collaboration with Enablement Program Managers and cross-functional stakeholders is key to ensuring Care teams have the necessary skills and knowledge to provide exceptional customer experiences. This position requires travel to national and international locations.
Must have:
  • 6-8 years of training/facilitation experience
  • Ability and willingness to travel nationally and internationally
  • Exceptional facilitation skills driving measurable results
  • Skilled at navigating ambiguity autonomously
  • Ability to manage multiple projects and priorities
  • Broad subject matter expertise in learning design and adult learning best practices
  • Proven ability to analyze learning opportunities and recommend solutions
  • Strong verbal and written communication skills
  • Exceptional interpersonal skills and relationship building
  • Passionate about learner experience and bias to action
Good to have:
  • Familiarity with learning tools like Zoom, Articulate, LMS
  • Experience with business process outsourcing (BPO) partners
  • Content updates, scheduling, and evaluations coordination

Job Details

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

As a Customer Success Trainer, you’ll organize and lead the facilitation of our new hire, enablement, and upskilling programs for Care agents and managers both internal or from our Business Process Outsourcing (BPO) partners around the globe. You will also assist with the ongoing success of observational, learning delivery, and Train-the-Trainer/Mentor needs. Your training delivery will provide a welcoming, memorable, and impactful introduction to Toast by setting new hires up for success to hit the ground running in their new roles. Delivery of additional enablement programs will position you to expand knowledge, establish clear expectations, and grow Toast employees to continue their success. This position will work closely with Care Enablement, Field Operations Leadership, and Care business leaders to ensure our Care agents and managers (internal & BPO) have the knowledge, confidence, and skills to provide an exceptional experience for all of our customers during their journey at Toast. 

About this roll*: 

  • Facilitate virtual/remote and in-person new hire, upskill, everboarding, and process/product change enablement sessions 
  • As needed, travel to national and international destinations to provide in-person support to our Care Toasters around the globe
  • Partner with Enablement Program Managers to coordinate all aspects of new hire and ongoing enablement initiatives including content updates, scheduling, transition to their in-line managers, evaluations, and more  
  • Create and execute training agendas, learning activities, and material in a fast-paced, ever-changing environment, often with minimal support 
  • Provide observational, learning delivery, and Train-the-Trainer/Mentor needs to support programmatic needs 
  • Evaluate and assess training effectiveness through designated evaluation models and provide input to enhance and improve the learning experience 
  • Create and update enablement resources to ensure teams have easy access to relevant, effective, and up-to-date learning
  • Collaborate cross-functionally with stakeholders to ensure desired results are met across all areas of focus
  • Support ad hoc enablement projects as needed


Do you have the right ingredients*

  • 6-8 years of training/facilitation experience, delivering effective learning solutions in a fast-paced, ever-changing environment
  • Ability & willingness to travel to national & international locations based on business needs - and open to the possibility of frequent travel for more than a month at a time with limited time ‘home’ between trips while working varying shifts and schedules during training delivery 
  • Exceptional facilitation skills, with a history of success driving measurable results from delivering modern, innovative, and interactive learning solutions in both virtual and in-person settings
  • Skilled at navigating ambiguity in an autonomous setting while representing Toast,  cultivating relationships, and creating meaningful learner experiences   
  • Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success
  • Broad subject matter expertise in learning design methodologies, adult-learning best practices, and common learning tools (i.e. Zoom, Articulate, LMS, engagement tools)
  • Proven ability to analyze learning opportunities, recommend and gain buy-in on the right solutions for complicated business needs, and follow through to completion
  • Strong verbal and written skills with a balance of detail-oriented execution and big picture thinking 
  • Exceptional interpersonal skills: Ability to build and maintain strong relationships and communicate effectively while under pressure and accommodating cultural differences - balancing confidence, humility and diplomacy
  • Passionate about the learner experience and how to make it better (always looking for ways to improve skills and learn new things), with a bias to action

Working Timings: 2:00 PM - 11:00 PM IST, subject to shift due to business and training needs
Working Mode - Two days to office!
Relocation to Bangalore - Must (Applicable for outstation candidate only)

 

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Similar Jobs

Open Systems Technologies - Solutions Consultant

Open Systems Technologies

Nashville, Tennessee, United States (On-Site)
4 Weeks ago
Ramboll3 - Senior Engineer – Electrical Aviation

Ramboll3

Gurugram, Haryana, India (On-Site)
2 Months ago
Plug power - Lead Field Service Technician

Plug power

Kansas City, Kansas, United States (On-Site)
1 Year ago
Hawkeye Innovations - Match Operations Assistant

Hawkeye Innovations

Bucharest, Romania (On-Site)
1 Month ago
Publicis Groupe - Azure Infrastructure Consultant - Confirmed/Senior (M/F)

Publicis Groupe

Toulouse, Occitanie, France (Hybrid)
3 Weeks ago
Zenoti - Director - Contract Renewals (Customer Success)

Zenoti

Seattle, Washington, United States (On-Site)
3 Months ago
OKX - Senior Agent, Customer Service (Dutch Speaker)

OKX

Budapest, Hungary (On-Site)
3 Months ago
Stord - Customer Experience Associate

Stord

Georgia, United States (On-Site)
4 Weeks ago
TriCAT gmbh - CUSTOMER SUCCESS EXPERT m/f/d

TriCAT gmbh

Ulm, Baden-Württemberg, Germany (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

frames store - FREELANCE: FLAME - CHICAGO

frames store

Chicago, Illinois, United States (On-Site)
1 Year ago
Biestas - Sales Agent

Biestas

Dubai, Dubai, United Arab Emirates (On-Site)
3 Months ago
Lilith games - Product Operations (Farlight84)

Lilith games

Shanghai, China (On-Site)
3 Weeks ago
Jane Street - Mobility/MDM Engineer

Jane Street

New York, United States (On-Site)
3 Months ago
AiDash - Software Development Engineer - III DevOps

AiDash

Bengaluru, Karnataka, India (Hybrid)
5 Months ago
Regrello - Industrial Analyst - Business Operations

Regrello

Mexico (Remote)
8 Months ago
Techland - UE5 QA Analyst

Techland

Wrocław, Lower Silesian Voivodeship, Poland (On-Site)
1 Month ago
zeta - Head of Risk and Compliance

zeta

United Kingdom (On-Site)
6 Months ago
Car Gurus - Principal Product Manager - Contractor

Car Gurus

Raleigh, North Carolina, United States (Remote)
2 Months ago
Ion - Senior Associate

Ion

London, England, United Kingdom (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

Zones - Storage and Datacentre Solution Architect

Zones

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Putnam - Product Manager

Putnam

Gurugram, India (On-Site)
3 Months ago
Capgemini - C++ Linux Developer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
seeking alpha - Financial News Editor

seeking alpha

India (Remote)
3 Weeks ago
Saxo Bank - Dot Net Developer

Saxo Bank

Gurugram, India (On-Site)
1 Year ago
Alphawave Semi - Senior Staff Engineer I- DFT

Alphawave Semi

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Assystems - Team Leader (PDMC Tourism – Chandigarh, Punjab & Haryana)

Assystems

Chandigarh, Punjab, India (On-Site)
9 Months ago
Capgemini - Reltio - C2

Capgemini

Bhubaneswar, Odisha, India (On-Site)
5 Months ago
Capgemini - Electrical Design Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Juego Studios - Senior Finance Executive

Juego Studios

Bengaluru, Karnataka, India (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Redhorse Corp - Logistics Management Support Specialist

Redhorse Corp

Arlington, Virginia, United States (On-Site)
1 Month ago
deel. - Technical Support Specialist | APAC

deel.

Philippines (Remote)
3 Weeks ago
Hudl - Customer Success Manager

Hudl

Sydney, New South Wales, Australia (On-Site)
1 Month ago
Nexon - Player Support Specialist (Temporary)

Nexon

El Segundo, California, United States (Hybrid)
2 Months ago
GHX - Customer Support Analyst III

GHX

Hyderabad, Telangana, India (On-Site)
4 Weeks ago
USE Insider - Customer Success Manager

USE Insider

Sydney, New South Wales, Australia (Hybrid)
3 Weeks ago
Axel springer - Customer Engagement Specialist

Axel springer

Arlington, Virginia, United States (On-Site)
2 Months ago
bytedance - Lark APAC Customer Success Manager Intern

bytedance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
4 Months ago
playrix  - Customer Support Representative (German)

playrix

Montenegro (Remote)
9 Months ago
Anthology  Inc  - Technical Lead - Professional Services Support

Anthology Inc

Bengaluru, Karnataka, India (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Dublin, County Dublin, Ireland (Hybrid)

New York, United States (Hybrid)

Brisbane, Queensland, Australia (Hybrid)

Oxnard, California, United States (On-Site)

Dallas, Texas, United States (Remote)

Tarpon Springs, Florida, United States (On-Site)

Torrance, California, United States (Hybrid)

San Antonio, Texas, United States (Hybrid)

View All Jobs

Get notified when new jobs are added by Toast

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug