Trainer, Customer Success

1 Month ago • 6-8 Years • Customer Service

Job Summary

Job Description

Toast is seeking a Customer Success Trainer to lead new hire, enablement, and upskilling programs for Care agents and managers globally. The role involves facilitating virtual and in-person training sessions, creating training agendas and materials, and assessing training effectiveness. The trainer will also support observational learning delivery and Train-the-Trainer/Mentor needs, ensuring a positive and impactful introduction to Toast for new employees. Collaboration with Enablement Program Managers and cross-functional stakeholders is key to ensuring Care teams have the necessary skills and knowledge to provide exceptional customer experiences. This position requires travel to national and international locations.
Must have:
  • 6-8 years of training/facilitation experience
  • Ability and willingness to travel nationally and internationally
  • Exceptional facilitation skills driving measurable results
  • Skilled at navigating ambiguity autonomously
  • Ability to manage multiple projects and priorities
  • Broad subject matter expertise in learning design and adult learning best practices
  • Proven ability to analyze learning opportunities and recommend solutions
  • Strong verbal and written communication skills
  • Exceptional interpersonal skills and relationship building
  • Passionate about learner experience and bias to action
Good to have:
  • Familiarity with learning tools like Zoom, Articulate, LMS
  • Experience with business process outsourcing (BPO) partners
  • Content updates, scheduling, and evaluations coordination

Job Details

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

Bready* to make a change?

As a Customer Success Trainer, you’ll organize and lead the facilitation of our new hire, enablement, and upskilling programs for Care agents and managers both internal or from our Business Process Outsourcing (BPO) partners around the globe. You will also assist with the ongoing success of observational, learning delivery, and Train-the-Trainer/Mentor needs. Your training delivery will provide a welcoming, memorable, and impactful introduction to Toast by setting new hires up for success to hit the ground running in their new roles. Delivery of additional enablement programs will position you to expand knowledge, establish clear expectations, and grow Toast employees to continue their success. This position will work closely with Care Enablement, Field Operations Leadership, and Care business leaders to ensure our Care agents and managers (internal & BPO) have the knowledge, confidence, and skills to provide an exceptional experience for all of our customers during their journey at Toast. 

About this roll*: 

  • Facilitate virtual/remote and in-person new hire, upskill, everboarding, and process/product change enablement sessions 
  • As needed, travel to national and international destinations to provide in-person support to our Care Toasters around the globe
  • Partner with Enablement Program Managers to coordinate all aspects of new hire and ongoing enablement initiatives including content updates, scheduling, transition to their in-line managers, evaluations, and more  
  • Create and execute training agendas, learning activities, and material in a fast-paced, ever-changing environment, often with minimal support 
  • Provide observational, learning delivery, and Train-the-Trainer/Mentor needs to support programmatic needs 
  • Evaluate and assess training effectiveness through designated evaluation models and provide input to enhance and improve the learning experience 
  • Create and update enablement resources to ensure teams have easy access to relevant, effective, and up-to-date learning
  • Collaborate cross-functionally with stakeholders to ensure desired results are met across all areas of focus
  • Support ad hoc enablement projects as needed


Do you have the right ingredients*

  • 6-8 years of training/facilitation experience, delivering effective learning solutions in a fast-paced, ever-changing environment
  • Ability & willingness to travel to national & international locations based on business needs - and open to the possibility of frequent travel for more than a month at a time with limited time ‘home’ between trips while working varying shifts and schedules during training delivery 
  • Exceptional facilitation skills, with a history of success driving measurable results from delivering modern, innovative, and interactive learning solutions in both virtual and in-person settings
  • Skilled at navigating ambiguity in an autonomous setting while representing Toast,  cultivating relationships, and creating meaningful learner experiences   
  • Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success
  • Broad subject matter expertise in learning design methodologies, adult-learning best practices, and common learning tools (i.e. Zoom, Articulate, LMS, engagement tools)
  • Proven ability to analyze learning opportunities, recommend and gain buy-in on the right solutions for complicated business needs, and follow through to completion
  • Strong verbal and written skills with a balance of detail-oriented execution and big picture thinking 
  • Exceptional interpersonal skills: Ability to build and maintain strong relationships and communicate effectively while under pressure and accommodating cultural differences - balancing confidence, humility and diplomacy
  • Passionate about the learner experience and how to make it better (always looking for ways to improve skills and learn new things), with a bias to action

Working Timings: 2:00 PM - 11:00 PM IST, subject to shift due to business and training needs
Working Mode - Two days to office!
Relocation to Bangalore - Must (Applicable for outstation candidate only)

 

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Similar Jobs

Tencent - Research and Development Intern

Tencent

(On-Site)
4 Months ago
IGT gaming - Game Mathematician

IGT gaming

Belgrade, Serbia (Remote)
3 Months ago
Western Digital - Strategic Integration Project Lead

Western Digital

Bayan Lepas, Penang, Malaysia (On-Site)
1 Month ago
Netflix - Pre-Production Technical Director

Netflix

Vancouver, British Columbia, Canada (Hybrid)
3 Months ago
GlobalStep - Finance Director

GlobalStep

Pune, Maharashtra, India (On-Site)
1 Month ago
USE Insider - Customer Success Manager

USE Insider

State Of São Paulo, Brazil (Hybrid)
2 Months ago
Keywords Studios - Player Support Agent - French/English

Keywords Studios

Silesian Voivodeship, Poland (Hybrid)
3 Months ago
Palo Alto Networks - Manager, Technical Customer Support

Palo Alto Networks

Plano, Texas, United States (On-Site)
4 Days ago
GoMotive - Customer Success Manager, Enterprise

GoMotive

Guadalajara, Jalisco, Mexico (Remote)
1 Month ago
LeoVegas - Customer Experience Advisor - Nordic Market

LeoVegas

Sliema, Malta (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WebMD - Enablement Specialist (Sales)

WebMD

Madison, Wisconsin, United States (On-Site)
2 Months ago
Drive mode - Site Reliability Engineer (SRE)

Drive mode

Tokyo, Japan (Hybrid)
2 Weeks ago
Tide - Finance Operations Lead

Tide

Hyderabad, Telangana, India (On-Site)
1 Month ago
Forescout Technologies  Inc  - HR Manager

Forescout Technologies Inc

Pune, Maharashtra, India (On-Site)
1 Month ago
Playstation - Senior Software Development Engineer in Test

Playstation

Dublin, County Dublin, Ireland (On-Site)
2 Months ago
Qualcomm - GPU Design Engineer

Qualcomm

Boxborough, Massachusetts, United States (On-Site)
2 Months ago
Apple - Embedded Signal Processing and ML Algorithms Engineer

Apple

Sunnyvale, California, United States (On-Site)
3 Weeks ago
FICO - Salesforce Senior Business Analyst

FICO

United States (Remote)
1 Month ago
Progress - C++ Full Stack Engineer

Progress

Sofia, Sofia City Province, Bulgaria (Hybrid)
4 Months ago
Lockwood - UX / UI Designer

Lockwood

Nottingham, England, United Kingdom (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Bengaluru, Karnataka, India

NCR Voyix - Software Engineer II / Java Full Stack Developer

NCR Voyix

Chennai, Tamil Nadu, India (On-Site)
1 Year ago
Sprinkler - Senior Software Development Engineer, QA

Sprinkler

Gurugram, Haryana, India (On-Site)
1 Month ago
Qualcomm - Physical Design Engineer, Senior

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
E-Hireo - Cloud Engineer

E-Hireo

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Wind River - Engineering Manager

Wind River

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Qualcomm - Memory Design Engineer

Qualcomm

Noida, Uttar Pradesh, India (On-Site)
4 Weeks ago
Qualcomm - Engineer, Senior - Bootloader

Qualcomm

Hyderabad, Telangana, India (On-Site)
1 Month ago
Paytm - Senior Associate - Key Account Manager - Electronic Data Capture - Kochi

Paytm

Kochi, Kerala, India (On-Site)
4 Weeks ago
Capgemini - LDD

Capgemini

Bengaluru, Karnataka, India (On-Site)
2 Months ago
Brillio - Fullstack Engineer - React  Java - R01527438

Brillio

Chennai, Tamil Nadu, India (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

Lead Venture - Technical Support Specialist III

Lead Venture

Belmopan, Cayo District, Belize (On-Site)
2 Months ago
EveryMatrix - Customer Support Specialist

EveryMatrix

Bucharest, Bucharest, Romania (Hybrid)
3 Weeks ago
Wrike - Customer Success Manager (Japanese)

Wrike

Tokyo, Japan (Hybrid)
1 Week ago
Growe - Customer Support Representative

Growe

Bogota, Colombia (On-Site)
1 Month ago
CyberArk - Enterprise Customer Success Manager

CyberArk

Brazil (On-Site)
2 Months ago
Whatnot - Customer Experience Team Lead (Night Shift)

Whatnot

Phoenix, Arizona, United States (On-Site)
2 Months ago
ElevenLabs - Customer Success - DACH

ElevenLabs

London, England, United Kingdom (Remote)
1 Week ago
Toast - Senior Customer Care Specialist

Toast

Chennai, Tamil Nadu, India (Hybrid)
1 Month ago
London stock Exchange - Associate Specialist - Customer Support

London stock Exchange

Taguig, Metro Manila, Philippines (On-Site)
1 Week ago
nissan - Customer Experience Validation Analyst (Officer)

nissan

Amsterdam, North Holland, Netherlands (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Omaha, Nebraska, United States (Hybrid)

Bengaluru, Karnataka, India (Hybrid)

Dublin, County Dublin, Ireland (Hybrid)

Columbus, Ohio, United States (Remote)

Lake Oswego, Oregon, United States (On-Site)

Nashville, Tennessee, United States (Remote)

Binghamton, New York, United States (On-Site)

Toronto, Ontario, Canada (Remote)

View All Jobs

Get notified when new jobs are added by Toast

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug