Triage Engineer

The Triage Engineer will be responsible for diagnosing and resolving complex technical issues, leveraging expertise in networking, programming, and systems. This role involves working with Linux, embedded systems, and observability tools like ELK and Splunk. The engineer will contribute to automation, CI/CD processes, and database management within an Agile framework, ensuring robust and efficient system operations.

Must Have

• In-depth understanding of TCP/IP, DNS, DHCP, routing protocols, and network hardware.
• Skills in network diagnostics and fundamental networking concepts.
• Proficiency in Shell scripting, C/C++, Java, Go, and Python.
• Experience in Linux, embedded systems, and OS fundamentals.
• Proficient in using observability tools like ELK and Splunk.
• Experience in designing, developing, or working with microservices architecture.
• Knowledge of database design and experience in writing complex queries.
• Experience in Agile methodologies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

Good to Have

• Experience with WiFi fundamentals, basics of DOCSIS, and video streaming/encryption/encoding protocols.
• Cloud certifications such as AWS Cloud Associate, GCP, or Azure.
• Familiarity with monitoring systems like Grafana/InfluxDB, Datadog, and CloudWatch.
• Experience in building automation tools for building, testing, releasing, monitoring, and alarming.
• Understanding of CI/CD processes and tools like Jenkins and Concourse.
• Experience with data visualization and alerting tools like ELK, Grafana, Looker, and Datadog.

1. Networking Expertise: In-depth understanding of TCP/IP, DNS, DHCP, routing protocols, and network hardware, with skills in network diagnostics and fundamental networking concepts.2. Domain-Specific Knowledge: Experience with WiFi fundamentals, basics of DOCSIS, and video streaming/encryption/encoding protocols is a plus.3. Programming and Scripting: Proficiency in Shell scripting, C/C++, Java, Go, and Python.4. Systems Experience: Experienced in Linux, embedded systems, and OS fundamentals.5. Observability Tools: Proficient in using tools like ELK and Splunk.6. Cloud Knowledge: Cloud certifications such as AWS Cloud Associate, GCP, or Azure are a plus.7. Monitoring Systems: Familiarity with systems like Grafana/InfluxDB, Datadog, and CloudWatch is a plus.8. Automation and CI/CD: Experience in building automation tools for building, testing, releasing, monitoring, and alarming; understanding of CI/CD processes and tools like Jenkins and Concourse is a plus.9. Data Visualization and Alerting: Experience with tools like ELK, Grafana, Looker, and Datadog is a plus.10. Microservices Architecture: Experience in designing, developing, or working with microservices architecture.11. Database Design and Querying: Knowledge of database design and experience in writing complex queries.12. Agile Methodology: Experience in Agile methodologies, including participation in sprint planning, daily stand-ups, sprint reviews, and retrospectives; ability to collaborate effectively within a cross-functional Agile team