Trust Operations Analyst
2 Months ago • All levels
Operations
Job Description
Synthesia is seeking a Trust Operations Analyst to join its Corporate Security team. This role focuses on maintaining Synthesia's security and compliance posture, supporting internal and external trust operations efforts. The analyst will work with standards like ISO 27001, ISO 42001, SOC 2, and CSA STAR, and interface with customers to ensure their trust in Synthesia's security and privacy. It's a hands-on, cross-functional position involving audit support, vendor and customer security engagements, and internal process development, offering exposure to a modern SaaS security landscape. The company utilizes AI video platform technology and serves over 60,000 businesses.
Good To Have:
- Experience in fast-growing startup or SaaS
- Supported/participated in external audits
- Incorporated AI into work habits
- Experience with ISO 27001, SOC 2, or ISO 42001
- Used compliance tools like Vanta or Drata
- Knowledge of Okta, Wiz, and Github
Must Have:
- Comfortable with technical concepts and asking insightful questions
- Technical aptitude, able to write simple Python scripts
- Experience with AI, LLMs, and Coding agents tools
- Experience in security, risk, and compliance
- Confident customer engagement, clear written and verbal support
- Understanding of cloud environments (AWS)
- Independent, proactive problem-solver
- Organized, detail-oriented, clear communicator
Perks:
- Competitive salary + stock options
- 25 days of annual leave + public holidays
- Option to take 5 days unpaid leave
- Option to carry over 5 days of leave
- Established company culture with optional socials and retreats
- Paid parental leave
- Generous recruitment referral scheme
- Necessary equipment for success
Location: Remote (EU/UK) or Hybrid in London, Copenhagen, or Amsterdam
Team: Corporate Security - Trust Operations
At Synthesia, we’re changing the way people communicate with video. Gone are the days of expensive cameras, studios, and actors — with our AI video platform, anyone can create professional videos in minutes. We’re used by over 60,000 businesses, from startups to the world’s biggest brands. And we’re just getting started.
As our team and customer base grow, we need to make sure our security and compliance efforts scale with us. That’s where you come in.
The role
We’re looking for a Trust Operations Analyst to join our Corporate Security team.
You’ll help us keep Synthesia secure and audit-ready by supporting our internal and external trust operation efforts. This includes working with standards like ISO 27001, ISO 42001, SOC 2 and CSA STAR, while also interfacing with customers where necessary. In short, everything that is necessary to earn and maintain customer trust in our security and privacy.
This is a hands-on, cross-functional role that combines audit support, vendor and customer security engagements, and internal process development. You’ll work closely with experienced security professionals, as well as colleagues in Sales, Legal, Product & Engineering gaining deep exposure to a modern SaaS security landscape.
You don’t need to be a compliance expert, but if you have a solid background in security, are eager to learn, and are ready to be bold and take ownership, this role offers a great opportunity to grow quickly and actually have a real impact in a hypergrowth AI unicorn.
What you’ll be doing
- Supporting Sales and Legal teams by being a SME of all things security
- Maintaining and improving our internal security policies and processes
- Supporting evidence collection, documentation, and stakeholder coordination
- Collaborating with engineering, product, legal, and others to keep us all aligned
- Getting involved in risk assessments and tracking mitigation efforts
- Keep us on track and aligned with various frameworks (ISO 27001, ISO 42001, SOC 2, etc.)
- Exploring other certifications and frameworks as the business evolves
We’d love to hear from you if you:
- Are comfortable navigating technical concepts and asking insightful, well-informed questions
- We seek someone with technical aptitude. You don't need to be an expert programmer, but should be comfortable writing a simple Python script when needed
- Understand and have experience as a user of various AI, LLMs, and Coding agents tools
- Have experience within security, risk and compliance
- Are confident engaging with customers, providing clear and professional support both in writing and during live meetings
- Understand how cloud environments work — especially AWS
- Can work independently and proactively troubleshoot issues before escalating with clear, thoughtful, and specific questions
- Are organised, detail-oriented and communicate clearly and respectfully, whether you're writing documentation or collaborating with a team
Bonus points if you:
- Have worked in a fast-growing startup or SaaS company
- Have supported or participated in an external audit before
- Work and incorporated AI into your work habits
- Have experience with frameworks like ISO 27001, SOC 2, or ISO 42001
- Have used compliance tools like Vanta, Drata, or similar platforms
- Know what Okta, Wiz, and Github are
Our culture
At Synthesia we’re passionate about building, not talking, planning or politicising. We strive to hire the smartest, kindest and most unrelenting people and let them do their best work without distractions.
Our work principles serve as our charter for how we make decisions, give feedback and structure our work to empower everyone to go as fast as possible. You can find out more about these principles here.
The good stuff...
📍A hybrid or remote-friendly environment for candidates based in Europe. You can work fully remote if you're not local to an office or hybrid from London, Amsterdam or Copenhagen offices.
💸 A competitive salary + stock options
🏝️ 25 days of annual leave + public holidays (plus the option to take 5 days unpaid leave and carry 5 days over)
🥳 You will join an established company culture with optional regular socials and company retreats
🍼 Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay
👉 You can participate in a generous recruitment referral scheme if you help us to hire
💻 The equipment you need to be successful in your role
You can see more about who we are and how we work here: https://www.synthesia.io/careers
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