UK Credit Services Agent

1 Month ago • All levels

Job Summary

Job Description

As a Credit Services Agent for the UK market within Global Operations, you will work in a ring-fenced team providing excellent customer service. You will respond to credit inquiries primarily by telephone and messaging, handling requests to decrease credit limits, waiving fees, taking payments, and assisting customers experiencing financial difficulties. The role also involves addressing general customer service inquiries. This position requires a customer-focused, organized, efficient, and adaptable individual with strong communication and analytical skills who thrives in a team environment.
Must have:
  • Experience in Customer Service, Call Centre or related areas.
  • Ability to communicate effectively via telephone and messaging.
Good to have:
  • Experience in a financially regulated environment.
  • Ability to handle multiple tasks simultaneously.
  • Experience working with targets.
Perks:
  • Flexible work environment.
  • Employee share options.
  • Health and life insurance.

Job Details

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As a Credit Services Agent for the UK market within Global Operations, you must work in a ring-fenced team providing excellent customer service to our internal and external customers. These responsibilities include responding to customers’ credit inquiries primarily by telephone and with some messaging. The role requires a high level of integrity, flexibility, adaptability and variety. You will be responsible for dealing with customer requests to decrease their credit limits, waiving fees and interest, taking and allocating payments over the telephone, walking a customer through their credit statements and helping customers who may be experiencing financial difficulties, but are not in Collections. You will also deal with PayPal general customer service inquiries to avoid transfers and to improve the customer experience.

A Credit Services Agent for the UK market must be customer-focused, organized, efficient, driven, and adaptable, have excellent communication skills, exhibit analytical skills, adapt well to change, and thrive in a collaborative team environment.

Job Description:

This is a remote position within Ireland.

Your Day to Day

  • Responsible for working and responding professionally to customer inquiries via multiple communication channels primarily inbound telephone calls with some messaging included.  
  • Making outbound calls to customers to help resolve issues in the most efficient and customer-friendly manner
  • Effectively identify problems and issues by performing relevant research using the appropriate tools
  • Effectively work and respond to processes within the regulated requirements and timelines, keeping in mind the financial and reputational risks
  • Providing feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues
  • Deciding on the outcome of complex issues keeping in mind that decisions may impact customer retention, PayPal loss or savings, as well as result in legal action or reputational damage

What you need to bring

  • Experience in one or more of the following areas: Customer Service, Call Centre, Credit Services, Lending, Transaction Processing, Account Processing or Debit Services
  • Experience in a financially regulated environment is desirable
  • Ability to communicate effectively via telephone by utilizing soft skills, active listening and speaking to customers
  • Ability to communicate effectively via messaging by utilizing proper grammar and punctuation skills
  • Ability to handle multiple complex and high-priority tasks simultaneously
  • Ability to make discretionary decisions based on research and within the regulations
  • Well-developed sense of urgency and follow-through
  • Proficiency in the use of computer systems with the ability to learn and adapt to new software technologies

Competencies

  • Strong customer focus, putting the customer at the heart of what we do
  • Ability to manage your time effectively
  • Experience working with targets with a strong drive for results
  • Excellent listening skills
  • Composure
  • Problem-solving skills
  • Integrity and trust
  • Ability to demonstrate ethics and values
  • Action-oriented

Preferred Qualification:

NA

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Similar Jobs

undefined - ML Engineer

United States (Remote)
3 Months ago
binance - Java Architect - Compliance

binance

Taipei City, Taiwan (Remote)
1 Year ago
NinjaVan - Field Sales Executive Jawa Timur (Talent Pool)

NinjaVan

East Java, Indonesia (On-Site)
8 Months ago
Cadence - Lead Product Engineer - Innovus

Cadence

Seoul, South Korea (On-Site)
2 Months ago
Warner Bros Discovery - Senior Render Tech Programmer

Warner Bros Discovery

Knutsford, England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Flow - Senior/Staff Web Engineer

Flow

Miami, Florida, United States (Hybrid)
8 Months ago
cyara - VOIP Support Engineer

cyara

Hyderabad, Telangana, India (Hybrid)
2 Months ago
Alphawave Semi - Principal Engineer - RTL Design

Alphawave Semi

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Hasbro - Senior Executive Assistant

Hasbro

Pawtucket, Rhode Island, United States (Hybrid)
2 Weeks ago
Marvell - Design Verification Engineer

Marvell

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
1 Month ago
Motorola solutions - Technical Manager, Enterprise Applications & Integration

Motorola solutions

Toronto, Ontario, Canada (Remote)
2 Months ago
extreme network - Senior Commercial Counsel

extreme network

North Carolina, United States (Hybrid)
1 Week ago
Ion - Senior AI Engineer, Italy

Ion

Pisa, Tuscany, Italy (On-Site)
8 Months ago
Varonis  - Manager of Customer Success

Varonis

Germany (Remote)
2 Months ago
Forescout Technologies  Inc  - Senior Data Scientist

Forescout Technologies Inc

Eindhoven, North Brabant, Netherlands (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Dublin, County Dublin, Ireland

Keywords Studios - IT Senior Support Manager

Keywords Studios

Dublin, County Dublin, Ireland (Hybrid)
2 Months ago
playrix  - Senior Python Developer

playrix

Ireland (Remote)
5 Months ago
reversing labs  - Senior Full Stack Software Engineer

reversing labs

Ireland (Remote)
2 Months ago
cyara - Customer Success Manager

cyara

Skibbereen, County Cork, Ireland (Hybrid)
9 Months ago
Qualcomm - Computer Graphics Machine Learning Engineer

Qualcomm

Cork, County Cork, Ireland (Hybrid)
2 Weeks ago
playrix  - Senior Playable Ads Developer

playrix

Ireland (Remote)
3 Months ago
PwC - Senior Associate - International Tax (FDI)

PwC

Dublin, County Dublin, Ireland (On-Site)
9 Months ago
Riot Games - Senior Software Engineer, Services - Shanghai Game Studio

Riot Games

Dublin, County Dublin, Ireland (On-Site)
7 Months ago
Toast - Senior Technical Program Manager

Toast

Dublin, County Dublin, Ireland (Hybrid)
1 Day ago
Whatnot - Trust & Risk Agent (German Speaking)

Whatnot

Dublin, County Dublin, Ireland (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless. ​Learn more at. Learn more about privacy-related questions or data retention.

San Jose, California, United States (Hybrid)

Mexico City, Mexico City, Mexico (Hybrid)

Mexico City, Mexico City, Mexico (Hybrid)

San Jose, California, United States (Hybrid)

Hong Kong Island, Hong Kong (Hybrid)

San Jose, California, United States (Hybrid)

San Jose, California, United States (Hybrid)

Chicago, Illinois, United States (Hybrid)

Chennai, Tamil Nadu, India (Hybrid)

Singapore (Hybrid)

View All Jobs

Get notified when new jobs are added by PayPal

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug