Head of Inside Sales

As Head of Inside Sales, you will lead and develop a team of high-performing Sales Representatives, BDR and CSM focused on converting merchant interest into successful, active partnerships. You’ll own team performance, ensure operational excellence, and foster a culture of accountability, collaboration, and growth. Your role is to elevate team performance through clarity, structure, and coaching — creating the conditions for your people to succeed. You will define strategy, manage execution, and work cross-functionally to improve the merchant experience, while keeping PayPal’s customer-first mission at the core.

Must Have

• Lead complex projects and initiatives that drive process improvements and business growth.
• Resolve complex problems by applying deep functional expertise and innovative solutions.
• Determine methods and procedures for new or special assignments within the sales function.
• Collaborate with global teams to implement best practices and drive consistency.
• Analyze business trends to inform strategic decisions and optimize sales processes.
• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Good to Have

• Supervise, coach, and mentor Sales Representatives, BDR and CSM to drive individual and collective success.
• Establish clear goals, KPIs, and accountability standards for performance and behavior.
• Foster an inclusive, growth-oriented environment built on trust, feedback, and shared success.
• Own team quotas and deliver consistent revenue and conversion outcomes.
• Monitor key metrics (lead response time, conversion, deal size, win rate, churn) and take data-driven corrective action.
• Lead pipeline reviews, deal coaching, and strategic forecasting.
• Refine and enforce the sales process — from lead handling to qualification, follow-up, and close.
• Ensure CRM discipline and accurate forecasting through effective Salesforce management.
• Partner with DBM, Revenue Operations and Product to align lead generation, product updates, and feedback loops.
• Work across departments (Marketing, Product, Revenue Operations, Deal Pricing) to enhance lead flow, product-market fit, and customer outcomes.
• Represent the voice of the sales team in strategy sessions and planning discussions.

Perks & Benefits

• Flexible work environment (hybrid model)
• Employee shares options
• Health insurance
• Life insurance
• Valuable benefits and resources for financial, physical, and mental health

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As Head of Inside Sales, you will lead and develop a team of high-performing Sales Representatives, BDR and CSM focused on converting merchant interest into successful, active partnerships. You’ll own team performance, ensure operational excellence, and foster a culture of accountability, collaboration, and growth.

Your role is to elevate team performance through clarity, structure, and coaching — creating the conditions for your people to succeed. You will define strategy, manage execution, and work cross-functionally to improve the merchant experience, while keeping PayPal’s customer-first mission at the core.

Job Description:

Essential Responsibilities:

• Lead complex projects and initiatives that drive process improvements and business growth.
• Resolve complex problems by applying deep functional expertise and innovative solutions.
• Determine methods and procedures for new or special assignments within the sales function.
• Collaborate with global teams to implement best practices and drive consistency.
• Analyze business trends to inform strategic decisions and optimize sales processes.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

Preferred Qualification:

1. Lead and Develop a High-Performing Team

• Supervise, coach, and mentor Sales Representatives, BDR and CSM to drive individual and collective success.
• Establish clear goals, KPIs, and accountability standards for performance and behavior.
• Foster an inclusive, growth-oriented environment built on trust, feedback, and shared success.

2. Drive Sales Results

• Own team quotas and deliver consistent revenue and conversion outcomes.
• Monitor key metrics (lead response time, conversion, deal size, win rate, churn) and take data-driven corrective action.
• Lead pipeline reviews, deal coaching, and strategic forecasting.

3. Strengthen Process and Execution

• Refine and enforce the sales process — from lead handling to qualification, follow-up, and close.
• Ensure CRM discipline and accurate forecasting through effective Salesforce management.
• Partner with DBM, Revenue Operations and Product to align lead generation, product updates, and feedback loops.

4. Cross-Functional Collaboration

• Work across departments (Marketing, Product, Revenue Operations, Deal Pricing) to enhance lead flow, product-market fit, and customer outcomes.
• Represent the voice of the sales team in strategy sessions and planning discussions.