Job Description
Lead and coach a team to understand customer needs, provide excellent customer service, and meet Apple's business goals. You will coach and develop leaders to build high-performing teams that achieve outstanding results. Responsibilities include attracting, recruiting, training, developing, and retaining a diverse and high-performing team. You will actively participate in Floor Leadership and address operational issues to enhance customer experience and team member performance. Develop the store's operational strategy to achieve Apple's business priorities and meet store performance goals. Determine store scheduling strategy, considering business, individual, and team needs. Analyze and use business information to support and execute the Apple Retail vision. Regularly assess team and customer feedback, address areas for improvement, and celebrate successes. Maintain Apple's policies and protect company assets. Contribute to an inclusive environment by respecting differences and fostering a learning environment. Demonstrate Apple's values of inclusion and diversity in daily activities. Be a role model for inclusive leadership and create diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.
Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities. Coach and develop leaders to create high-performing teams that deliver exceptional results. Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team. Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance. Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals. Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance. Analyze and use the business information required to support and execute the Apple Retail vision. Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes. Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information. Perform other tasks as needed. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate Apple’s values of inclusion and diversity in daily activities. Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams. Take action to create a safe, respectful, and inclusive environment for all team members.
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