User Experience Designer

1 Month ago • 3-5 Years • UI/UX Design

Job Summary

Job Description

As a User Experience Designer, you will shape the user experience of clients' digital products, focusing on intuitive, elegant, and technically sound solutions. You will bring deep empathy for end-users and business goals, balancing creativity with technical feasibility. Your responsibilities include organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and functional specifications. You will own key areas of work from design through completion, shaping major features, contributing to the design and development process, and ensuring milestones are met on time with high-quality outcomes. This role is client-facing, requiring participation in team meetings, representing the creative mission, and collaborating directly with cross-functional stakeholders and developers, becoming a subject matter expert on the systems you design.
Must have:
  • Design systems, flows, and interfaces for web apps/portals.
  • Understand complex systems and ask clarifying questions.
  • Create wireframes, compositions, and prototypes.
  • Collaborate with engineering teams and maintain design systems.
  • Guide and mentor other designers.
  • Facilitate design studios and working sessions.
  • Stay informed on new design tools and concepts.
  • Foster positive team culture through collaboration.
  • 3-5 years of UX or product design experience.
  • Strong communication skills for all team members.
  • Proven creative problem-solving for complex digital platforms.
  • Detail-oriented with ability to multitask and meet deadlines.
  • High proficiency in Figma and Adobe Creative Suite.
  • Portfolio showcasing complex digital product work.
Good to have:
  • Prior experience designing within Salesforce or other CRM platforms.
  • Experience working in Agile or fast-paced environments.
  • Experience contributing to sprints and stand-ups.
Perks:
  • Maternity and parental leave extra days
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts
  • And more…

Job Details

As a User Experience Designer, you’ll shape the user experience of our clients’ digital products with a focus on intuitive, elegant, and technically sound solutions. You’ll bring deep empathy for both the end user and our clients’ business goals while balancing creativity and technical feasibility.

Your day-to-day will include organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and functional specifications. You’ll own key areas of work from design through completion—shaping major features, contributing to the design and development process, and ensuring milestones are met on time with high-quality outcomes.

This role will be client facing. You’ll join team meetings, represent the creative mission, and collaborate directly with cross-functional stakeholders beyond the design team. You’ll need to navigate complex technical environments, engage with developers, and become a subject matter expert on the systems you’re designing for.

You will:

  • Design holistic systems, flows, and interfaces for web apps and web portals, creating simple yet sophisticated interactions.

  • Dive into the details to fully understand complex systems, proactively asking questions to deepen your knowledge.

  • Create detailed wireframes, visual compositions, and prototypes that clearly communicate design intent, supported by user insights and analytics.

  • Collaborate seamlessly with internal and external engineering teams, creating and maintaining design systems and interaction specifications.

  • Guide and mentor other designers, raising the quality of work across the team.

  • Facilitate design studios and working sessions with autonomy, leading mid-level project work with confidence.

  • Stay informed on emerging tools and design concepts, contributing to pitches and business development efforts as needed.

  • Foster team culture through collaboration, positivity, and openness to learning and feedback.

You have:

  • 3–5 years of experience in UX or product design, ideally with exposure to web portal/web app environments.

  • Strong communication skills to articulate complex ideas to designers, developers, and non-technical team members.

  • Proven track record of creative problem solving for large-scale, complex digital platforms.

  • A detail-oriented and highly organized working style with the ability to multitask and meet deadlines.

  • High proficiency in tools like Figma and Adobe Creative Suite.

  • A portfolio showcasing work on complex digital products, technical projects, and collaboration with development teams.

  • Prior experience designing within Salesforce or other CRM platforms is a plus 

  • Strong communication skills and ability to collaborate effectively with cross-functional teams.

  • Experience working in Agile or fast-paced environments, contributing to sprints and stand-ups (plus).

What We Offer:

  • Maternity and parental leave extra days
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • Enterprise-wide employee discounts
  • And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learning
Improve collaboration and team relationships.
Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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