Vehicle Service Customer Advisor

2 Months ago • 2 Years + • Administrative • Operations

Job Summary

Job Description

Tesla Motors seeks a Vehicle Service Customer Advisor in Parramatta to provide exceptional customer service in their progressive automotive environment. Responsibilities include answering phone calls, emails, and in-person inquiries, resolving technical issues (or escalating appropriately), accurately recording data, managing transactions, coordinating vehicle delivery/pickup, and ensuring customer satisfaction. The ideal candidate will have strong communication skills, attention to detail, and a willingness to learn innovative automotive technologies. They will work within a team, maintaining cooperative working relationships and effectively managing multiple priorities.
Must have:
  • Excellent customer service skills
  • Strong communication (written & verbal)
  • Attention to detail & accuracy
  • Proficiency in DMS and MS Office
  • Valid driver's license & safe driving record
  • Ability to learn new technologies
  • 2 years of driving experience
Good to have:
  • Automotive retail experience

Job Details

What to Expect

Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do
  • Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Communicate estimated completion time, regular updates and follow through on each customer vehicle
  • Coordinate the delivery time or pick up with each customer
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed
What You’ll Bring
  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlinesWork in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Retail customer service preferred, Automotive Retail experience a Bonus
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record
  • Must have two years of driving experiencea’s discretion with no prior notice.

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