Vendor Manager, Trust & Safety

1 Month ago • 4 Years + • Operations

Job Summary

Job Description

As a Vendor Manager in Epic Games' Trust, Safety, and Support department, you'll ensure compliant and safe player experiences by managing vendor relationships. Daily operations will be your charge, ensuring alignment with Epic's policies. You'll be the primary contact, fostering collaboration and innovation. Responsibilities include identifying process improvements, managing large-scale projects, and collaborating with cross-functional teams (Product, Policy, Procurement, Finance, Legal, Engineering). You'll influence vendors to align with Epic's brand, hold them accountable for performance, and develop models to improve KPIs. Experience in managing globally managed service providers, content management, and data analysis is crucial.
Must have:
  • 4+ years managing vendor operations
  • Ethical & effective leadership
  • Strong cross-functional collaboration
  • Experience with large-scale operations
  • Content management of sensitive data
  • Data analysis (Excel, Google Sheets)
Perks:
  • 100% premium coverage (Medical, Dental, Vision)
  • Long Term Disability, Life Insurance
  • 401k with competitive match
  • Robust mental well-being program
  • Unlimited PTO & sick time
  • Paid sabbatical after 7 years

Job Details

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

TRUST AND SAFETY

What We Do

The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.

What You'll Do

As a Vendor Manager in Epic Games Trust, Safety and Support department you will be at the forefront of ensuring fully compliant and safe player and creator experiences by managing and fostering highly efficient relationships with our vendor partners. You will take charge of daily operations, ensuring alignment with Epics policies and standards for excellence. You will be the primary point of contact, responsible for nurturing a collaborative environment that fosters innovation, efficiency and quality. You will identify processes, management, tools, and data improvements and partner with internal and external teams to eliminate gaps and improve performance. You will assume full responsibility for the lifecycle of medium to large-scale high-priority projects and long-term strategic objectives that set new standards for the vendor management organizations.

In this role, you will

  • Influence vendor partners to build campaigns that align with Epic’s unique brand and values
  • Hold partners accountable to high performance through regular meetings, calls, emails, and visits
  • Manage relationships and collaborative efforts with our vendor partners to provide the best value for Epic and our players
  • Develop models, processes, and procedures to improve KPIs and strategic outcomes
  • Collaborate with stakeholders across Product, Policy, Procurement, Finance, Legal, and Engineering teams, drive projects, and share insights to improve the overall quality and efficiency of vendor operations

What we're looking for

  • 4+ years of experience managing vendor operations and working with globally managed service providers
  • Evidence of ethical and effective leadership and management
  • Evidence of strong cross-functional collaboration, especially with remote global teams
  • Experience with large-scale operations, process improvement, performance management and quality management
  • Experience with content management and managing highly sensitive content
  • Experience with data analysis, Excel, and Google Sheets

EPIC JOB + EPIC BENEFITS = EPIC LIFE

Our intent is to cover all things that are medically necessary and improve the quality of life. We pay 100% of the premiums for both you and your dependents. Our coverage includes Medical, Dental, a Vision HRA, Long Term Disability, Life Insurance & a 401k with competitive match. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents. Throughout the year we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick time and recognize individuals for 7 years of employment with a paid sabbatical.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found .

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About The Company

Founded in 1991, Epic Games is a leading interactive entertainment company and provider of 3D engine technology. Epic operates Fortnite, one of the world’s largest games with over 350 million accounts and 2.5 billion friend connections. Epic also develops Unreal Engine, which powers the world’s leading games and is adopted across industries such as film and television, architecture, automotive, manufacturing, and simulation. Through Unreal Engine, Epic Games Store, and Epic Online Services, Epic provides an end-to-end digital ecosystem for developers and creators to build, distribute, and operate games and other content. Epic has over 40 offices worldwide with headquarters in Cary, North Carolina.

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