Videogames Customer Service Representative (ONLY WRITTEN SUPPORT)(For pool)

7 Months ago • All levels • Administrative

Job Summary

Job Description

Customer service representative for written support with strong English communication skills. Must be available in Mexico City or Estado de Mexico.
Must have:
  • Strong English
  • Customer service
  • Written communication
  • Multitasking
Good to have:
  • High school diploma
  • Active listening
Perks:
  • Medical expenses
  • Grocery tickets

Job Details

Description

Due to COVID-19, we are currently offering TEMPORARY remote positions and you must be available to come to work in our office when the project requires it.

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

-This post is meant to create a pool of candidates for future positions within the company-

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

  • Strong written and verbal communication skills in English.
  • Ability to multi-task.
  • Ability to easily adapt in a constant evolution environment
  • Excellent customer service skills
  • Ability to actively listen to instructions and execute tasks communicated.
  • Full-time availability
  • High School Diploma preferred but not required.
  • Living in Mexico City or Estado de Mexico.

Benefits

  • Salary: $10,500 gross (before taxes)
  • Law Benefits.
  • 2 days off.
  • Career path.

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

PRIVACY POLICY:

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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About The Company

At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.

Suginami City, Tokyo, Japan (On-Site)

Cinisello Balsamo, Lombardy, Italy (Hybrid)

Mandaluyong, Metro Manila, Philippines (Hybrid)

Mexico (Remote)

Pune, Maharashtra, India (Hybrid)

Suginami City, Tokyo, Japan (Hybrid)

Masovian Voivodeship, Poland (Remote)

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