Job Description
Binance, a leading global blockchain ecosystem, seeks a Wallet Operations Specialist. This role involves coordinating with internal and external stakeholders to achieve key performance indicators (KPIs), assisting the team lead in implementing structured workflows, and improving team efficiency. The specialist will monitor and control all project life cycle stages, ensuring team project targets are met within timelines. Key responsibilities include monitoring and resolving wallet issues, investigating business demands, providing solutions, and analyzing user-reported issues to propose resolutions. The role requires 3-5 years of experience in operations, project management, or management consulting, with a good understanding of financial and blockchain trading businesses. Strong logical thinking, communication skills, self-motivation, and the ability to work under pressure are essential.
Good To Have:
- Coordinate with stakeholders to achieve KPIs
- Assist team lead in implementing workflows
- Monitor and control project life cycle
- Monitor and resolve wallet issues
- Investigate business demands and provide solutions
- Analyze user issues and propose solutions
Must Have:
- 3-5 years of experience in operations, project management, or consulting
- Good understanding of financial and blockchain trading businesses
- Great logical thinking and communication skills
- Self-driven and quick-learner
- Sense of responsibility and ability to work under pressure
Perks:
- Shape the future with the world's leading blockchain ecosystem
- Collaborate with world-class talent
- Tackle unique, fast-paced projects with autonomy
- Thrive in a results-driven workplace
- Opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- Coordinate with internal and external stakeholders to achieve given KPIs
- Assist the team lead to implement structured workflows, guidelines and improve team efficiency
- Monitor and control all stages of the project life cycle and ensure that team’s project targets are met within the project timeline
- Monitor and resolve wallet issues by coordinating with internal and external stakeholders
- Investigate business demands, provide overall solutions and own the implementation of them
- Analysis of issues faced by users and propose solutions
- Other related duties allocated by the team leader
Requirements
- 3-5 years of experience in operations, managing projects or management consulting
- Good understanding of financial and blockchain trading businesses
- Great logical thinking ability, communication skills, self-driven, and a quick-learner
- Have a sense of responsibility, self-motivation and a strong capability to work under pressure
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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