Workplace Experience Manager

Description

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

You will be responsible for creating and maintaining world class, safe, sustainable and flexible workplaces to create consistent workplace experience for our employees in India offices. You will collaborate with key stakeholders and partners to create, develop and maintain Infrastructure, Systems, Controls and Governance mechanisms contributing to an engaging and productive workplace environment that aligns with Sinch's values and culture.

Key Responsibilities include:

• Workplace Experience
• Ensure a seamless and positive day-to-day employee workplace experience across facilities.
• Partner with HR, Procurement and Supplier teams to deliver engagement, wellness, and culture-building initiatives in the workplace.
• Act as a single point of contact for employees for feedback, escalations, and suggestions related to workplace services.
• Monitor space utilization and recommend improvements for collaboration zones, meeting rooms, and amenities.

• Operations & Vendor Management
• Oversee service providers for housekeeping, security, cafeteria, maintenance etc. to maintain service quality.
• Monitor and report vendor performance management through SLAs, KPIs, and periodic reviews.
• Support workplace budgets management, track spend vs. forecast and identify cost-optimization opportunities.

• Stakeholder management:
• Curate, Cultivate and maintain relationships with all Upstream stakeholders (i.e. Sinch Business Leaders in the region) rendering FM support to meet business objectives. Assist, consult, advise and guide Sinch colleagues on Facility services.
• Establish, build and maintain downstream relationships with RE FM stakeholders like property managers, office suppliers, sub-contractors etc. to enable deliveries and project works are scheduled and completed.

• Compliance & Risk Management
• Ensure workplace compliance with statutory, environmental, health, and safety norms.
• Maintain business continuity readiness for facilities and support infrastructure.
• Support audits, risk assessments, and governance requirements.

• Projects & Fit-outs (As and when applicable):
• Support end-to-end delivery of office expansion, renovation, and transition projects within defined budgets and timelines.
• Coordinate with architects, contractors, and vendors to ensure design alignment with global workplace standards.
• Assist in preparing project schedules, budgets, and status reports for leadership review.
• Ensure compliance with safety, statutory, and sustainability requirements.

• Various administrative tasks, e.g. raise PRs, program manage changes, process invoices, maintain MIS of services etc.
• Implement industry best practices to improve standards of workplace services.
• Project lead for any required uplift or changes to the office floor e.g., working closely with external project managers.

Requirements

• B Arch/ BE (Civil/Interior Design) degree from recognized college.
• 4–7 years’ experience in corporate real estate, facilities management, or workplace projects.
• Experience in office fit-outs, vendor management, and workplace engagement programs.
• Strong project management and stakeholder engagement skills.
• Excellent communication, problem-solving, and interpersonal skills.
• Attention to detail and ability to prioritize tasks.
• Proactive and solution-oriented mindset.
• Proficient in MS office, Teams, AutoCAD (preferred), and project management tools.
• Experience in the technology or telecommunications industry is a plus.

Benefits

• Private Health Insurance coverage, Accidental Coverage, Optional Parental Health Coverage
• Flexible and supportive working environment
• Paid Time Off, Maternity, Paternity Leave, Wellbeing Programs
• Subsidized Meal
• Training & Development
• Internal Mobility
• Competitive salary
• Highly engaged, collaborative, and transparent work culture
• Constant skill upgradation by learning and career advancement opportunities in a high-growth environment
• Annual health checkup.
• Global Mobility Program/Opportunities.
• Engaging Rewards & Recognition programs