Workplace Operations Specialist, Analytics

1 Month ago • 4 Years + • Operations • $100,000 PA - $112,000 PA

Job Summary

Job Description

Discord is seeking a data-driven Workplace Operations Specialist, Analytics to join their team in San Francisco. This role will focus on optimizing the physical workspace and office experience through data analysis and insights. Responsibilities include implementing and maintaining workplace analytics tools, building dashboards, defining KPIs, and crafting communication strategies. The specialist will also support other Workplace Operations team areas, respond to support tickets, and provide a safe and inclusive office environment.
Must have:
  • 4+ years in a workplace support role with analytics experience
  • Proficiency in Excel and data visualization tools
  • Experience with workplace analytics platforms
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to lift 30 lbs
Good to have:
  • Project management experience or certification
  • Experience with vendor management
  • Experience supporting multiple office locations

Job Details

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

This position US-based only. We are seeking candidates located in the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties), or willing to relocate to the San Francisco Bay Area.

What would an amazing office be without an equally amazing support team? Discord’s Workplace team is searching for a data-driven Workplace Operations Specialist, Analytics to join us in our mission to provide a delightful, safe, comfortable, and inclusive office environment and experience for Discord employees and visitors at our San Francisco HQ! This role will focus on transforming how we understand and optimize our physical workspace and the office experience through data collection, analysis, and actionable insights. 

What you'll be doing:

  • Implementing and maintaining workplace analytics tools and data, including: occupancy sensors, badge access data, and space utilization programs
  • Building dashboards and reports utilizing workplace metrics
  • Defining and implementing methods and KPIs for analyzing employee engagement
  • Crafting communication strategies to share findings company-wide
  • Supporting other Workplace Operations team focus areas (events, vendor management, workplace services, etc)
  • Responding to workplace support tickets and providing workplace support throughout the office 
  • Being available for employees to come to with office related questions and requests
  • Providing a safe, secure, comfortable, and inclusive office environment

What you should have:

  • 4+ year’s experience working in a workplace support role with demonstrated success leading workplace analytics programs
  • Proficiency in Excel and experience with data visualization tools (examples: Tableau, Power BI, or similar)
  • Experience with workplace analytics platforms (examples: Envoy, Avuity, VergeSense, Density) 
  • Working knowledge of workplace technology and space planning concepts
  • Strong analytical and problem-solving skills with attention to detail
  • Excellent communication and interpersonal skills
  • Ability to lift 30 lbs

Bonus points if you have:

  • Project management experience or certification
  • Experience with vendor management
  • Experience supporting multiple office locations

The US base salary range for this full-time position is $100,000 to $112,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Please see our Applicant and Candidate Privacy Policy for details regarding Discord’s collection and usage of personal information relating to the application and recruitment process by clicking HERE.

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About The Company

Discord is a voice, video and text platform that helps friends come together to hang out, play games and have fun. When Jason Citron and Stanislav Vishnevskiy founded Discord in 2015 they had a hunch that multiplayer gaming would be the future of entertainment and that people would need a communications platform designed for them to talk with their gaming friends. Today, gaming has become the largest form of entertainment in the world, bigger than movies and music combined. It’s the fastest-growing as well. Discord makes it feel like you’re playing in the same room with friends.

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