Workplace Operations Specialist, Analytics

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

This position US-based only. We are seeking candidates located in the San Francisco Bay Area (Alameda, Contra Costa, Marin, Napa, San Francisco, San Mateo, Santa Clara, Solano, and Sonoma counties), or willing to relocate to the San Francisco Bay Area.

What would an amazing office be without an equally amazing support team? Discord’s Workplace team is searching for a data-driven Workplace Operations Specialist, Analytics to join us in our mission to provide a delightful, safe, comfortable, and inclusive office environment and experience for Discord employees and visitors at our San Francisco HQ! This role will focus on transforming how we understand and optimize our physical workspace and the office experience through data collection, analysis, and actionable insights. 

What you'll be doing:

• Implementing and maintaining workplace analytics tools and data, including: occupancy sensors, badge access data, and space utilization programs
• Building dashboards and reports utilizing workplace metrics
• Defining and implementing methods and KPIs for analyzing employee engagement
• Crafting communication strategies to share findings company-wide
• Supporting other Workplace Operations team focus areas (events, vendor management, workplace services, etc)
• Responding to workplace support tickets and providing workplace support throughout the office 
• Being available for employees to come to with office related questions and requests
• Providing a safe, secure, comfortable, and inclusive office environment

What you should have:

• 4+ year’s experience working in a workplace support role with demonstrated success leading workplace analytics programs
• Proficiency in Excel and experience with data visualization tools (examples: Tableau, Power BI, or similar)
• Experience with workplace analytics platforms (examples: Envoy, Avuity, VergeSense, Density) 
• Working knowledge of workplace technology and space planning concepts
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and interpersonal skills
• Ability to lift 30 lbs

Bonus points if you have:

• Project management experience or certification
• Experience with vendor management
• Experience supporting multiple office locations

The US base salary range for this full-time position is $100,000 to $112,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Why Discord? 

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

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