Workplace Program Partner II

Workplace Experience strives to make Riot the best place to make Games by enhancing connection and teamwork, enabling productivity, and sparking creativity through connection to players and Riot’s IP. As a Workplace Program Partner II, reporting to the Manager of Workplace Programs, you’ll support that mission by focusing on the Food Program at our Los Angeles campus. You’ll partner closely with vendors and internal teams, serving as the key connection point between our food service partners and Rioters—ensuring the experience is seamless, responsive, and reflective of Riot’s values.

Responsibilities:

Lead Food Operations Through Vendor Partnerships

• Manage daily operations through vendor partner(s), across multiple service models including full-service cafés, concessions, onsite catering, micro kitchens, and beverage bars
• Maintain accountability to service level agreements (SLAs), quality expectations, and operational consistency

Vendor Relationship & Performance Management

• Manage local vendor engagement, including sourcing (RFP), onboarding, contracting, and performance management
• Conduct regular syncs, performance reviews, audits, and feedback cycles with vendor partners
• Resolve escalations and drive alignment across multiple food service stakeholders

Budgeting, Procurement & Cost Controls

• Contribute to budget creation, forecasting, and financial management for food program spend, LAX
• Track vendor financial performance and ensure cost efficiency, transparency, and alignment to contractual terms
• Partner with Sourcing and Finance as needed on procurement, invoicing, and vendor compliance

Insights, Feedback & Continuous Improvement

• Analyze food operational data, and usage trends to identify opportunities for efficiencies and savings
• Translate insights into action plans with vendor partners to evolve or improve service delivery
• Stay current on workplace food trends and recommend changes to keep Riot’s offerings innovative and relevant

Strategic Communication & Stakeholder Management

• Develop and manage communication strategies for food program initiatives across channels (email, Slack, signage, digital tools)
• Act as the central point of contact for internal questions and updates about food program services at LAX
• Prepare presentations and reporting materials for senior leadership to communicate program performance, vendor strategy, and key initiatives

Cross-Functional and Strategic Alignment

• Partner with internal teams including Workplace, Facilities, Events, Internal Comms to support food program operations needs and space activations
• Support launches and refreshes of food service areas, working closely with design and vendor operations teams
• Ensure food service reflects Riot’s cultural values and contributes meaningfully to the employee experience

Additional Duties

• Other program work and duties as assigned

Required Qualifications:

• 3-5 years of experience in food program management, food service management within a corporate dining environment or complex multi-unit high volume food service operations 
• Creative problem solving and collaboration skills
• Excellent written and verbal communication skills
• Experience working with a wide range of internal and vendor partners 
• Experience working on multiple projects simultaneously

Desired Qualifications:

• Experience working in gaming, creative entertainment, or tech
• Experience managing workplace experience programs in a high touch, fast paced environment
• Interest in gaming and empathy for the player experience
• Familiarity with workplace technology solutions and operational tools (G-suite, Microsoft Office, etc.) 

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes your fellow Rioters, who are the customers of your work. Being a dedicated fan of games is not necessary for this position!

Our Perks:

Riot has a focus on work/life balance, shown by our open paid time off policy, in addition to other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner and children, and a 401k with company match. Check out our benefits pages for more information.

At Riot Games, we put players first. That mission drives every decision in our quest to create games and experiences that make it better to be a player. Whether you’re working directly on a new player-facing experience or you’re supporting the company as a whole, everyone at Riot is part of our mission. And just like in our games, we’re better when we work together. Our goal is to create collaborative teams where you are empowered to bring your unique perspective everyday. If that sounds like the kind of place you want to work, we’re looking forward to your application.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.