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Freight Hero is seeking an AI Voice Engineer to lead the development and evolution of its voice automation capabilities. The role involves working directly with the CEO to design a strategic roadmap for integrating voice AI into the platform, empowering human agents, automating communication-heavy workflows, and enhancing operational efficiency in the freight brokerage sector. The engineer will own the voice AI stack, making critical architectural decisions, experimenting with tools, and improving agentic voice systems for real-world logistics execution. This position focuses on streamlining back-office processes through AI and human oversight to address industry challenges and profit margin contractions.

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<div><b style="font-size: 16px;">About Freight Hero:</b></div><div><span style="font-size: 16px;">The freight brokerage industry has exploded in recent years, growing from a mere 6% to over 20% of US truck freight in just a decade, now valued at $21 billion. Freight brokers typically allocate up to 90% of their time to operational back-office tasks, leaving only 10% for revenue-generating activities (depending on the business model). By combining AI with human oversight, we can streamline these back-office processes, driving significant operational efficiencies. The industry's profit margins have recently contracted from 20% to 5%, underscoring the critical need for cost reduction. We believe that the perfect storm of industry challenges and AI maturity presents a venture scale opportunity to revolutionize the freight brokerage sector and the broader freight/supply chain industry.</span></div><div><br></div><div><span style="font-size: 16px;">Freight Hero is funded and supported by AI Fund based in Palo Alto, California. AI Fund is a team of diligent innovators who build great companies that move humanity forward by accelerating the adoption of AI. Founded by Dr. Andrew Ng, AI Fund is a startup studio focused on resolving problems to move the world forward. We build new AI companies to bridge AI technology and critical applications. Just as electricity transformed numerous industries, AI and AI Fund are poised to do the same.&nbsp;</span></div><div><br></div><div><b style="font-size: 16px;">What We Seek:</b></div><div><span style="font-size: 16px;">We are looking for a AI Voice Engineer to lead the development and evolution of Freight Hero’s voice automation capabilities. You will work directly with the CEO to design a strategic roadmap for integrating voice AI into our platform—empowering human agents, automating communication-heavy workflows, and enhancing operational efficiency across the freight brokerage lifecycle. As the owner of our voice AI stack, you will make critical architectural decisions, experiment with cutting-edge tools, and iteratively improve our agentic voice systems for real-world logistics execution. </span></div><div><br></div><div><b>What You Will Be Doing:</b><ul><li><b>Own the Voice AI Stack</b> – Lead architecture, development, and continual refinement of Freight Hero’s voice AI capabilities, including speech recognition, synthesis, and real-time dialogue management tailored to freight operations.</li><li><b>Define the Strategic Vision</b> – Establish the long-term roadmap for how voice AI can augment or automate broker workflows, from phone-based load confirmations to automated check calls and appointment scheduling.</li><li><b>Build Agentic Voice Workflows</b> – Design multi-turn, task-oriented voice agents using LLMs, fine-tuned models, and open-source ASR/TTS systems to handle high-volume interactions with shippers, carriers, and internal teams.</li><li><b>Prototype, Validate, and Iterate </b>– Rapidly develop MVPs, conduct real-world pilots, gather feedback, and fine-tune models and flows for naturalness, reliability, and compliance with industry norms.</li><li><b>Optimize for Human-in-the-Loop Performance</b>– Design voice workflows that integrate seamlessly with Freight Hero’s augmented ops team, empowering human agents while offloading repetitive voice tasks.</li><li><b>Integrate with the Freight Ecosystem</b> – Ensure your voice systems communicate effectively with TMS platforms, VOIP systems, CRMs, and broker ops tools, creating a seamless data and workflow layer.</li><li><b>Build for Scale and Resilience</b> – Architect scalable, cloud-native infrastructure that can handle concurrent voice sessions, asynchronous callbacks, and error recovery in real time.</li><li><b>Collaborate Cross-Functionally</b> – Work alongside ops, product, and engineering to align voice AI capabilities with business goals, SLA requirements, and user experience priorities.</li><li><b>Stay Ahead of the Curve</b> – Constantly evaluate advancements in speech AI, LLM tooling, and telephony infrastructure to keep Freight Hero on the cutting edge.</li></ul></div><div><br></div><div><b>What You Must Bring:</b><ul><li><b>English Proficiency- </b>Strong written and verbal English communication skills required.</li><li><b>LLM &amp; Agentic Workflow Experience</b> – Deep understanding of agentic workflow orchestration, prompt engineering, memory handling, and multi-turn conversation design using open-source or commercial stacks.</li><li><b>Product Ownership Mindset</b> – Ability to define what to build and why, balancing technical feasibility with operational impact and end-user delight.</li><li><b>Startup Grit</b> – Experience building from scratch in early-stage or high-velocity environments; you’re comfortable wearing multiple hats and moving fast.</li><li><b>System Design &amp; Infrastructure</b> – Proficient in designing scalable voice systems that integrate securely with cloud platforms, telephony APIs (e.g. Twilio, Aircall), and internal ops tools.</li><li><b>Human-Centric Automation</b> – Passion for blending AI with human judgment—designing systems that enhance rather than replace frontline workers.</li><li><b>Cross-Functional Collaboration</b> – Strong communication skills and a bias toward action when aligning with business stakeholders and operations teams.</li></ul></div><div><br></div><div><b>Nice To Haves Include:</b><ul><li><b>AI Voice Expertise</b>- Hands-on experience with ASR (e.g. Whisper, Deepgram), TTS (e.g. ElevenLabs, Azure), and building production-grade voicebots or virtual agents.</li><li><b>Freight/Logistics Domain Familiarity (Nice to Have) </b>&nbsp;– Prior experience or demonstrated interest in freight, logistics, or back-office automation.</li></ul></div><div><br></div><div><b>Characteristics We Value:</b><ul><li><b>Accountability:</b> an obligation or willingness to accept responsibility or to account for one's actions while doing so with the highest regard for integrity&nbsp;&nbsp;</li><li><b>Leadership: </b>able to influence others to follow you and lead the team to a brighter future&nbsp;</li><li><b>Grit:</b> able to stick with projects and work hard through good and bad times. High pain tolerance and can perform well under stress or pressure</li><li><b>Scrappy: </b>Takes initiative and proactively gets things done with low resources, but doing creative things, begging, borrowing, and whatever is needed in an ambiguous environment or situation</li><li><b>Ownership Orientation: </b>Demonstrated orientation of extreme ownership over all aspects of the company and extremely results-driven in nature</li></ul></div><div><span style="font-size: 10pt;">We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Selection for employment is decided on the basis of qualifications, merit, and business need.</span></div>

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Kaizen Gaming, the company behind Betano, is a leading GameTech company operating in 19 markets worldwide, focused on leveraging cutting-edge technology to provide an exceptional experience to millions of customers. As a Backend Engineer, you will be part of an autonomous Agile team, collaborating with the Product Owner, Agile Delivery Lead, Automation Testers, and other Software Engineers. Your role will involve creating competitive advantages for Kaizen and delivering a unique online experience. You will be responsible for various projects, including customer-facing websites, mobile applications, admin tools, internal systems, and backend services, many of which handle high volume and traffic. Your responsibilities include conceptualizing and implementing new solutions from start to finish, translating requirements into robust technological systems for a large-scale, highly available infrastructure, designing, building, and maintaining efficient, reusable, and reliable code, researching new technologies, and shipping high-value features rapidly. You will also be encouraged to challenge the status quo and contribute to team and product improvement.

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<div class="content-intro"> <p><span class="kaizen-section-intro-copy" style="color: #0066CC;margin: 0; margin-bottom: 0; line-height: 1.5;">We are Kaizen Gaming</span></p>  <p>Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.</p>  <p>We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.&nbsp;</p>  <p>Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?</p>     </div> <p><span class="kaizen-section-intro-copy" style="color: #0066CC;margin: 0; margin-bottom: 0; line-height: 1.5;">Let's start with the role</span></p>  <p>You will join an autonomous Agile team and work closely with the Product Owner, Agile Delivery Lead, Automation Testers and other Software Engineers to create a competitive advantage for Kaizen and offer a unique online experience to our customers.</p>  <p>Software engineers in Kaizen are responsible for a multitude of projects, from our customer-facing websites and mobile applications to our admin and internal tools and backend services, most of them withstanding high volume / traffic.</p>  <div><strong>As a Software Engineer you will:</strong></div>  <ul style="margin: 0;"> <li>Create new solutions and see them through, from conception to production;</li> <li>Turn requirements into simple and sophisticated technological systems. Our large scale, highly available infrastructure is at the core of that challenge;</li> <li>Design, build, and maintain efficient, reusable, and reliable code;</li> <li>Research new technologies to find new and efficient ways to solve day to day challenges;</li> <li>Ship high-value features quickly;</li> <li>Challenge the status quo and improve the team and product.</li> </ul> <div><strong>Tech stack</strong></div>  <p>Most of our sites and services are written in C# / ASP.NET and new services are written in .NET Core. New applications use vue.js in the front-end while older ones use server-rendered (Razor) views in combination with jQuery &amp; Knockout.js. MS SQL Server is used for most of our storage needs, but also uses Redis and ElasticSearch when it makes sense to do so. RabbitMQ is our go-to message broker. We use Gitlab for code versioning and CI, and the Atlassian stack for tickets and documentation.</p>  <p><span class="kaizen-section-intro-copy" style="color: #0066CC;margin: 0; margin-bottom: 0; line-height: 1.5;">What you'll bring</span></p>  <ul style="margin: 0;"> <li>At least 2 years of experience developing production-level software using Microsoft .NET (full framework or .NET Core);</li> <li>Proficient in C# and MVC;</li> <li>Good understanding of basic web technologies, such as HTTP, REST, etc.;</li> <li>Practical understanding of algorithms and design patterns;</li> <li>Passionate about delivering high-quality code;</li> <li>Fluent in English, both oral and written.</li> <li>Strong work ethic and eagerness to take initiative with a can-do attitude.</li> </ul> <p><span class="kaizen-section-intro-copy" style="color: #0066CC;margin: 0; margin-bottom: 0; line-height: 1.5;">Nice to have:</span></p>  <ul style="margin: 0;"> <li>Expertise in concurrency, multithreading, and event-driven architecture;</li> <li>Exposure to distributed applications that are secure can scale and are highly available.</li> </ul><div class="content-conclusion"><p><strong>Recruitment Privacy Notice&nbsp;</strong></p> <p>Regarding the data you share with us, you may find and read our recruitment privacy notice <a href="https://careers.kaizengaming.com/privacy-policy" target="_blank" style="color: white; text-decoration: underline;">here</a>.</p> <p>We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.&nbsp;</p></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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