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Lead Call Center Systems Administrator

SLED Account Manager

We are currently looking for a Lead Call Center Systems Administrator. We have 1 open position. Please apply and we can discuss! Responsibilities include configuring, managing, and optimizing call flows, IVRs, campaigns, and reporting. You will ensure smooth Salesforce and enterprise integrations, monitor system performance, troubleshoot issues, and implement scalable solutions. The role also involves mentoring junior team members and supporting call center leadership with technology improvements, while maintaining compliance with security, data privacy, and regulatory standards.

We have 1 open position. Please apply and we can discuss!Benefits: Full benefitsType: Contract to HireSponsorship Available: NoMust Have:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3–5 years of Five9 Systems Administration experience</li><li class="leading-relaxed">Strong knowledge of Salesforce Service Cloud (Omni-Channel, case management, reporting)</li><li class="leading-relaxed">Hands-on CCaaS expertise (IVR, call routing, campaigns, monitoring)</li><li class="leading-relaxed">Strong documentation and communication skills</li></ul>Huge Plus:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Certifications in CCaaS/Five9</li><li class="leading-relaxed">Experience with Genesys, NICE InContact, Talkdesk, or VOIP platforms (e.g., Mitel Cloud)</li></ul>Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Configure, manage, and optimize call flows, IVRs, campaigns, and reporting</li><li class="leading-relaxed">Ensure smooth Salesforce and enterprise integrations</li><li class="leading-relaxed">Monitor system performance, troubleshoot issues, and implement scalable solutions</li><li class="leading-relaxed">Mentor junior team members and support call center leadership with technology improvements</li><li class="leading-relaxed">Maintain compliance with security, data privacy, and regulatory standards</li></ul>If the above seems like a fit, then apply!!provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.#LI-Onsite #LI-DF

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Inkitt is seeking a Senior Creative Strategist for Social Media & Growth Marketing to leverage AI and predictive algorithms to discover and transform stories into blockbuster hits. This role involves extracting key USPs from books and series, partnering with the paid team for creative direction, overseeing creative production, and staying ahead of trends to drive growth for Inkitt's Galatea and CandyJar TV apps. The ideal candidate will have strong copywriting, analytical, and creative skills with a passion for romance content.

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Inkitt is building the Disney of the 21st Century, standing at the forefront of technology and entertainment. Leveraging AI and predictive algorithms, <a href="https://apps.apple.com/us/app/inkitt-books-novels-stories/id1033598731" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Inkitt</a> discovers unknown stories and turns them into blockbuster hits, producing a new $1M ebook every 4 weeks and selling directly to consumers through its <a href="https://apps.apple.com/us/app/galatea-novels-audiobooks/id1380362212" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Galatea</a> app. Inkitt has become the 11th most bestseller-generating publisher in the world, boasting a 40x higher hit-rate than traditional publishers. Recently raising a Series C and backed by some of the top VC’s such as: Khosla, Kleiner Perkins, and NEA Ventures, our recent expansion into <a href="https://apps.apple.com/us/app/candyjartv/id6466786430" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">CandyJar TV</a> is only the beginning of our journey to becoming the next-gen entertainment powerhouse.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Read books and watch series to extract key USP’s and pivotal elements, then synthesize them into comprehensive creative briefs.</li><li class="leading-relaxed">Partner with the paid team to brainstorm, optimize, and provide creative direction based on best practices, historical learnings, and competitive trends.</li><li class="leading-relaxed">Act as a story "producer" and collaborate with the Content team to transform conceptual ideas into engaging stories across various media platforms</li><li class="leading-relaxed">Oversee creative production lifecycle of respective briefs and provide feedback to designers</li><li class="leading-relaxed">Submit and manage creative tickets from end-to-end, collaborating with stakeholders to receive feedback where needed</li><li class="leading-relaxed">Stay on top of trends and competitors' strategies; find the next breakout format and/or platform.</li><li class="leading-relaxed">Build a pipeline of creatives that align with key marketing beats and/or evergreen initiatives</li><li class="leading-relaxed">Manage external partners for outsourced creative production</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Bring:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years of experience in creative strategy working with a paid team</li><li class="leading-relaxed">Excellent copywriting skills with a knack for crafting compelling messaging and storytelling that resonates with target audiences</li><li class="leading-relaxed">Strong understanding of full-funnel marketing and its relationship to storytelling through ads</li><li class="leading-relaxed">Experience in managing end-to-end creative development with the ability to communicate creative concepts to designers effectively</li><li class="leading-relaxed">Strong analytical skills and data-driven thinking</li><li class="leading-relaxed">Creative and innovative thinker with strong organizational and multitasking skills</li><li class="leading-relaxed">Detail-oriented and capable of meeting tight deadlines</li><li class="leading-relaxed">Team player with a positive attitude and strong work ethic</li><li class="leading-relaxed">Ability to work independently and as part of a team</li><li class="leading-relaxed">Love of all things romance: books, tv, movies, etc</li><li class="leading-relaxed">Expertise in working with social platforms and influencers is a plus</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who We Are Looking For:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Autonomous</li><li class="leading-relaxed">Bring solutions instead of problems</li><li class="leading-relaxed">Data driven</li><li class="leading-relaxed">Quick to action</li><li class="leading-relaxed">A high functioning workaholic</li><li class="leading-relaxed">Looking for exponential career growth</li><li class="leading-relaxed">Have lots of fun building a generational AI x Entertainment company</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’ll Offer:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">401k plan, designed to help you save for the future</li><li class="leading-relaxed">Health benefits tailored to your needs, including medical, dental, and vision coverage</li><li class="leading-relaxed">Professional coaching for everyone</li><li class="leading-relaxed">Team-building events, including our annual Tulum trip</li><li class="leading-relaxed">Unlimited access to our Galatea app and CandyJarTV app</li><li class="leading-relaxed">Unlimited budget for self-development books</li><li class="leading-relaxed">Charity donation of your choice at your one year anniversary</li><li class="leading-relaxed">Free lunch in office everyday</li><li class="leading-relaxed">Class Pass membership for US based employee and gym access for Berlin employees</li><li class="leading-relaxed">Dog friendly offices in Berlin and San Francisco</li></ul>Salary offers are determined based on the candidate’s experience, skills, and alignment with the requirements of the role, as well as internal equity and market benchmarks.At Inkitt, we strive to build a company culture and provide employment opportunities based on diversity and inclusion. We believe every author should have an equal opportunity to succeed, as should our team members. As a growing team from 20+ countries, we welcome everyone to apply.We look forward to hearing from you!Check out our <a href="https://www.inkitt.com/jobs/blog" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Careers Blog</a> 💼Follow us on <a href="https://www.instagram.com/weareinkitt/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Instagram</a> & <a href="https://www.linkedin.com/company/inkitt/mycompany/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">LinkedIn!</a> 💻

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Lead Call Center Systems Administrator

SLED Account Manager

Job Details