Decagon

Senior Agent Product Manager (Bilingual: English & Spanish / French / Portuguese)

Solutions Architect

Business Recruiter

Program Manager, Talent Strategy & Operations

Quality Assurance Lead

Talent Associate

Demand Generation Manager

Implementation Manager

Decagon is a leading conversational AI platform empowering brands with concierge customer experience through intelligent, human-like AI agents. The company has experienced rapid growth, partnering with industry leaders and raising over $200M. The Agent Product Management team drives the development, deployment, and scaling of AI agents, working directly with customers to bring their AI agents to life and grow them into core business components. This role involves owning the AI Agent building process, collaborating with various internal teams, and becoming a key source of customer insight for the long-term product roadmap.

Agent Software Engineer - New Grad (2026 Start)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Decagon</h2><p class="my-4 text-gray-700 leading-relaxed">Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.</p><p class="my-4 text-gray-700 leading-relaxed">Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.</p><p class="my-4 text-gray-700 leading-relaxed">We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—<em>customers are everything</em>, <em>relentless momentum</em>, <em>winner’s mindset</em>, and <em>stronger together</em>—shape how we work and grow as a team.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Team</h2><p class="my-4 text-gray-700 leading-relaxed">Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.</p><p class="my-4 text-gray-700 leading-relaxed">The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APM’s, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2><p class="my-4 text-gray-700 leading-relaxed">On the APM team you’ll own each stage of the AI Agent building process. This can include:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborating with engineering to design a new product feature</li><li class="leading-relaxed">Writing and testing prompt logic for a specific customer use case</li><li class="leading-relaxed">Working with a customer’s executive team to define their AI roadmap</li></ul><p class="my-4 text-gray-700 leading-relaxed">You’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You’ll become a key source of customer insight guiding our long-term product roadmap.</p><p class="my-4 text-gray-700 leading-relaxed">APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales them out to millions users.</p><p class="my-4 text-gray-700 leading-relaxed">This role requires fluency in English and in one of the following: Spanish, French, or Portuguese. Please specify your language proficiency in your application.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">In this role, you will</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.</li><li class="leading-relaxed">Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap</li><li class="leading-relaxed">Run tight feedback loops into Engineering — influence feature development based on real customer needs.</li><li class="leading-relaxed">Represent Decagon externally — working closely with customers and prospects, participating in key deployments.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your background looks something like this</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have 4+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)</li><li class="leading-relaxed">Deep technical acumen — able to understand and shape AI agent designs.</li><li class="leading-relaxed">Strong communication and relationship-building skills.</li><li class="leading-relaxed">Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.</li><li class="leading-relaxed">Fluency in English and one of the following: Spanish, French, or Portuguese.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Even better</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Computer Science, Engineering, or Math degree — or equivalent technical experience.</li><li class="leading-relaxed">An undergraduate degree or higher in one of the specified foreign languages (Spanish, French, or Portuguese)</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical, dental, and vision benefits</li><li class="leading-relaxed">Take what you need vacation policy</li><li class="leading-relaxed">Daily lunches, dinners and snacks in the office to keep you at your best</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation</h2><p class="my-4 text-gray-700 leading-relaxed">Compensation Range: $200K - $285K</p>

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Lambda, The Superintelligence Cloud, builds Gigawatt-scale AI Factories for Training and Inference. This Lead Financial Analyst role involves developing and implementing complex financial models for forecasting, budgeting, and strategic planning. Key responsibilities include rigorous analysis of KPIs, leading monthly/quarterly financial reporting, and collaborating with cross-functional teams to drive profitable growth. The role also supports strategic initiatives, improves operational efficiency, and assists in preparing management presentations for executive leadership and stakeholders.

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<p class="my-4 text-gray-700 leading-relaxed">*Note: This position requires presence in our San Francisco or San Jose office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and implement complex financial models for forecasting, budgeting, and long-term strategic planning</li><li class="leading-relaxed">Conduct rigorous analysis of key performance indicators, operational metrics, and business trends, translating the data into actionable insights and recommendations</li><li class="leading-relaxed">Lead the monthly and quarterly financial reporting processes, ensuring accuracy and providing variance analysis to highlight key business drivers and financial risks</li><li class="leading-relaxed">Collaborate with cross-functional teams, including Sales, Marketing, Product, Engineering, and Operations, to align on and support strategic initiatives, improve operational efficiency, provide deal support, and drive profitable growth</li><li class="leading-relaxed">Assist in preparing management presentations and reports for the Executive team, Board of Directors, and external stakeholders</li><li class="leading-relaxed">Participate in the financial due diligence for fundraising opportunities</li><li class="leading-relaxed">Monitor industry trends and the competitive landscape to identify potential business risks and opportunities</li><li class="leading-relaxed">Undertake interesting and impactful ad hoc analyses and special projects as directed by Leadership</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have a bachelor's degree in Finance, Accounting, Economics, or a related field</li><li class="leading-relaxed">Have a strong background in FP&A or strategic finance with a minimum of 5-7 years of experience, ideally with a focus on software, AI, cloud infrastructure, and/or enterprise technology</li><li class="leading-relaxed">Possess extensive experience in financial modeling and analysis, with a deep expertise in constructing complex financial models and interpreting financial statements to drive strategic decision-making</li><li class="leading-relaxed">Have excellent analytical, strategic thinking, and decision-making skills</li><li class="leading-relaxed">Possess strong Excel skills and experience with financial software systems</li><li class="leading-relaxed">Have the ability to thrive in a fast-paced, high-growth environment, balancing multiple complex projects</li><li class="leading-relaxed">Have excellent written and verbal communication skills with the ability to present complex data clearly and concisely</li><li class="leading-relaxed">Are a team player with a positive attitude, strong work ethic, and a commitment to continuous improvement</li><li class="leading-relaxed">Are able to work in an ambiguous environment with very little direction</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice to Have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prior experience in a startup or high-growth organization, demonstrating adaptability and flexibility to thrive in such environments</li><li class="leading-relaxed">Experience in the machine learning, computer hardware industry, or cloud computing</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Salary Range Information</h2><p class="my-4 text-gray-700 leading-relaxed">The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">A Final Note:</h2><p class="my-4 text-gray-700 leading-relaxed">You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Equal Opportunity Employer</h2><p class="my-4 text-gray-700 leading-relaxed">Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.</p>

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Senior Agent Product Manager (Bilingual: English & Spanish / French / Portuguese)

Senior Agent Product Manager (Bilingual: English & Spanish / French / Portuguese)

Solutions Architect

Business Recruiter

Program Manager, Talent Strategy & Operations

Quality Assurance Lead

Talent Associate

Demand Generation Manager

Implementation Manager

Job Details