Solutions Architect

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Role

Decagon is seeking a foundational technical hire who will shape the future of our AI-powered enterprise solutions. This role sits at the intersection of pre-sales engineering, product strategy, and enterprise architecture. You will act as a trusted advisor to enterprise prospects and customers, guiding them through how Decagon’s AI-native platform integrates into their technology environments to unlock measurable business value.

As a founding hire in this function, you will define best practices for technical solutioning, partner cross-functionally with Sales, Product, and Engineering, and set the standard for how Decagon engages with enterprises at scale. You will establish technical credibility with stakeholders across the C-suite, business functions, and engineering teams.

What You’ll Do

• Partner with Account Executives to discover, qualify, and design solutions that deliver measurable ROI for enterprise customers.
• Rapidly assess a customer’s technology stack and requirements, translating them into an integration strategy for Decagon’s platform.
• Develop custom demonstrations on the Decagon platform tailored to customer-specific needs and value drivers.
• Establish scalable pre-sales processes, technical playbooks, and reusable assets to support growth.

What You’ll Bring

• 8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Sales Engineer, or Pre-Sales Consultant.
• Ability to quickly understand complex enterprise technology stacks and connect them to Decagon’s platform capabilities.
• Demonstrated success engaging with large organizations and aligning solutions with strategic business outcomes.
• Strong technical proficiency in developing tailored demos, proofs-of-concept, and solution architectures.

Even Better If You Have

• 2+ years of direct AI/Generative AI sales engineering experience.
• Experience working in a high-growth startup environment.
• Hands-on experience integrating telephony infrastructure into enterprise systems.
• An engineering background (software engineering, systems engineering, or related) that enables you to dive deeper into technical conversations.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Flexible “take what you need” vacation policy.
• Daily lunches, dinners, and snacks provided in-office.