Program Manager, Talent Strategy & Operations

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.

About the Team

Decagon’s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We’re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.

About the Role

Decagon is scaling rapidly, and we’re looking for a Program Manager, Talent Strategy & Operations to design and operationalize the recruiting infrastructure that powers our growth. Your mission: make our Talent team more efficient, data-driven, and impactful.

You’ll own the strategy and execution for key recruiting programs, spanning systems and automation, operational frameworks, candidate experience, and talent brand. This is a role for someone who thrives on building from the ground up and wants to create outsized impact in a high-growth environment.

In this role, you will

• Own and evolve our recruiting technology stack, evaluating and implementing emerging AI and automation tools
• Enable data-driven recruiting by designing reporting, dashboards, and analytics that inform decisions
• Champion documentation and operational rigor to ensure consistency, clarity, and scalability
• Drive talent branding efforts, helping shape how Decagon shows up in the market for candidates
• Lead strategic projects that improve recruiting efficiency, candidate experience, and overall team effectiveness

Your background looks something like this

• 7+ years of experience in program management, talent operations, or strategy & operations roles
• Proven track record of building and scaling high-impact programs
• A systems thinker who knows how to design processes and frameworks for high-performing teams
• Comfortable navigating ambiguity and operating in a fast-paced, dynamic environment

Even better

• Experience leading recruiting initiatives that leverage AI or advanced automation
• Deep expertise with Ashby or similar recruiting platforms
• Prior experience at a high-growth startup or tech company

Compensation

$160k - $220k + equity

Compensation Range: $160K - $220K