DevRev

Account Executive - Mid Market

Customer Success Manager

Senior Member of Technical Staff

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DevRev is seeking an Account Executive for Mid Market roles. The company's AgentOS is designed for SaaS companies, featuring modern CRM apps for support, product, and growth teams, aiming to reduce the number of business applications and converge teams onto a common platform. DevRev offers a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. The role involves nurturing SMB and mid-enterprise customers, guiding them through their lifecycle from concept to adoption and expansion. Responsibilities include building outreach, managing pipelines against quotas, working with the Growth team to increase product awareness, guiding customers through implementation, collaborating with Product and Engineering on feedback, creating content, and maintaining pipeline data.

Member of Technical Staff

<div><p><span style="font-size: 12pt;"><strong>DevRev</strong></span></p> <p>DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.<br><br>Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.<br><br>Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers.&nbsp;Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.</p></div><div><p><strong>Job Description</strong></p> <p><span style="font-weight: 400;">We are an untraditional SaaS revenue organization, built to support a rapidly scaling technology start-up driven by product-led-growth and sales (PLG / PLS). </span><span style="font-weight: 400;">Specific responsibilities for account executives include nurturing larger named accounts - SMB and mid enterprise customers - who are looking for a better way to connect with their customers and find product market fit. You will work closely with customers end-to-end throughout their lifecycle - from concept to technical requirements, implementation, adoption, expansion, and paid. This is truly an expansive sales responsibility that spans selling, success, and support. Activities related to this role will, for example, include:</span></p> <ul> <li>Build outreach to existing rolodex and new opportunities.</li> <li>Relentless manage customer followup and your own pipeline, against quotas.</li> <li>Work with our Growth team to increase product awareness.</li> <li>Nurture and follow up with customers to share relevant use cases, find key decision makers, and gather requirements.</li> <li>Guide customers through implementation plans to further adoption and drive paid conversion.</li> <li>Work with our Product and Engineering to share feedback and feature requests.</li> <li>Create content and refine scripts to support the customer journey and engagement points.</li> <li>Maintain pipeline data and account information in DevRev's in-house CRM.</li> </ul> <p><strong>Ideal Candidate Qualifications:<br></strong></p> <ul> <li><strong>New Business Development Skills:</strong>&nbsp;Demonstrated ability to identify and pursue new business opportunities, including prospecting, cold calling, and networking to generate leads and expand the customer base.</li> <li><strong>Entrepreneurial Spirit:</strong>&nbsp;A proactive and innovative approach to sales, with a mindset focused on growth, creativity, and taking ownership of outcomes. This includes a willingness to experiment with new strategies and approaches to achieve sales targets.</li> <li><strong>Strategic Thinker:</strong>&nbsp;Capable of developing and executing strategic sales plans that align with company objectives and market trends. This involves analyzing market data, identifying growth opportunities, and adapting tactics accordingly.</li> <li><strong>Autonomous and Self-Motivated:</strong>&nbsp;Comfortable working independently and taking initiative to drive sales initiatives forward. This includes being self-motivated to meet and exceed sales targets without constant supervision.</li> <li><strong>Passion and Commitment:&nbsp;</strong>Demonstrates a strong passion for the product and industry, coupled with a commitment to delivering exceptional customer service and building long-term relationships.</li> <li><strong>Risk-Taker and Resilient:</strong>&nbsp;Willingness to embrace risk and overcome setbacks with resilience. Ideal candidate embodies founder's mentality, often entails a high tolerance for ambiguity and the ability to navigate uncertainty.</li> <li><strong>Customer-Centric Approach:</strong>&nbsp;Prioritizes understanding customer needs and providing tailored solutions that add value and drive customer satisfaction.</li> <li><strong>Innovative Problem Solver:</strong>&nbsp;Ability to think creatively to address customer challenges and differentiate the company's offerings in a competitive market.</li> <li><strong>Leadership Potential:</strong>&nbsp;Exhibits leadership qualities such as vision, influence, and the ability to inspire and motivate others toward shared goals.</li> </ul> <p>The ideal candidate drives immediate sales but also contributes to the overall growth and success of the business through their entrepreneurial mindset and strategic thinking.</p> <p><strong>&nbsp;</strong></p></div><div><p><span style="font-size: 12pt;"><strong>Culture</strong></span></p> <p>The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.&nbsp;</p> <p>That is DevRev!&nbsp;</p></div>

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