Devrev

Customer Experience Operations Intern

Software Development: Front-End

Member of Technical Staff

Applied AI Engineer - Internship

Applied AI Engineer

Head of Sales Execution & Excellence

QA Automation Architect

Account Executive - Enterprise (NorCal, WA, TX)

Member of Applied AI Engineering Team ( ETL)

The job involves a Data & Automation Intern role within the Customer Experience Operations team. The intern will create and maintain dashboards to track operational performance and customer engagement, assist with workflow automation on Customer Success platforms using DevRev’s native capabilities, consolidate and clean internal data, and collaborate with cross-functional teams to identify process inefficiencies and propose scalable solutions. The intern will also support initiatives that enhance the customer journey by using data to identify bottlenecks and opportunities, monitor key metrics, and help flag early indicators of risk or opportunity, and participate in internal reviews and contribute to building scalable CX operations. The ideal candidate should be comfortable working with data and basic automations to support strategic and day-to-day initiatives.

QA Automation Lead

<div>DevRev DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers.&nbsp;Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.</div><div>Job Description: We are looking for a Data &amp; Automation Intern to join our Customer Experience Operations&nbsp; team. This role is ideal for someone with strong analytical skills, attention to data accuracy, and&nbsp; a proactive mindset for driving operational efficiency. You will help us consolidate internal and customer-facing data to improve team performance&nbsp; and enhance the experience of our users. Your work will directly contribute to optimizing internal&nbsp; processes, automating repetitive tasks, and building visibility through dashboards and metrics.&nbsp; You don’t need to be highly technical or able to develop complex tools, but you should be&nbsp; comfortable working with data and basic automations to support strategic and day-to-day initiatives Core Responsibilities: <ul> <li>Create and maintain internal dashboards to track operational performance and customer engagement metrics.</li> <li>Assist with workflow automation across our Customer Success platform using DevRev’s native capabilities.</li> <li>Consolidate and clean internal data to ensure accurate reporting and visibility</li> <li>A collaborative team player who takes initiative and ownership.</li> <li>Collaborate with cross-functional teams to identify process inefficiencies and propose scalable solutions.</li> <li>Support initiatives that enhance the customer journey by using data to identify bottlenecks and opportunities.</li> <li>Monitor key metrics and help flag early indicators of risk or opportunity.</li> <li>Participate in internal reviews and contribute to building scalable CX operations.</li> </ul> Qualifications: <ul> <li>Pursuing a degree in engineering, data science, or a related field.</li> <li>Basic proficiency in SQL and working with datasets.</li> <li>Strong analytical and problem-solving skills.</li> <li>Ability to communicate clearly in English (both written and verbal).</li> <li>Attention to detail and commitment to data accuracy.</li> <li>Comfortable using spreadsheets and dashboard tools (e.g., Looker, Tableau, or similar).</li> <li>Eagerness to learn and grow in a fast-paced startup environment.</li> <li>A collaborative team player who takes initiative and ownership.</li> </ul></div><div>Culture The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.&nbsp; That is DevRev!&nbsp;</div></div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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As a Salesforce Developer, you will configure and customize solutions using your Salesforce knowledge. This role involves working independently or as part of a team with Technical Architects, Solution Architects, junior developers, and QA Engineers. You will collaborate with other Product Management teams for timely resolution of issues. The role requires strong communication skills and customer focus. This role requires you to implement complex designs and deliver high quality to the customer. You will work directly with the customer team. You will be responsible for requirement analysis, design, and deployment activities.

Conga delivers the most scalable revenue lifecycle management solution to help companies crush operational complexity.

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<div> A career that’s the whole package! At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard. Conga&nbsp;crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team. Our mission:&nbsp;Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value. Our approach&nbsp;is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture. </div><div> Job Title: Salesforce Developer, PS <div> <div> <div> <div> Locations: Ahmedabad/Pune/Chennai Reports to: Manager, PS A quick snapshot… As a Developer, you will utilize your Salesforce knowledge for configuration and customization. You will have excellent coding skills and should be able to implement complex design. The role involves either working independently OR as a part of a larger team. While working in a team, you’ll also collaborate with Technical Architects, Solution Architects, junior developers, QA Engineers and also with customer teams. The role requires very good verbal and written communication skills. You should be able to collaborate with other Product Management teams for timely resolution of issues which impact customer satisfaction. Why it’s a big deal…&nbsp;&nbsp; This crucial role diligently works on customer projects to implement complex design and deliver highest quality to the customer. This role would work directly with the customer team and the APD is one of the key members who contributes to achieve very high customer satisfaction thereby making Professional Services a world class team.&nbsp; Are you the person we’re looking for?&nbsp;&nbsp; <ul> <li> Related experience. You should have 4 to 6 years of development experience with Salesforce, APEX/Visual Force, LWC, and have hands on knowledge in domains like &nbsp;configure/price/quote, contract management, revenue management and other related solutions is required for this role. You should also have experience in requirement analysis, design and deployment activities. Knowledge of Conga products is a great advantage. </li> <li> Implementation and Integration. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role. Proven experience in development that include configuration, customization, integration with other systems. Should have great coding and unit testing skills. </li> <li> Coding and Programming expertise. You should understand business requirements regarding product management and develop solution design and enhancements using different configurations, APEX, Visual Force, C#, Angular / React JS (or equivalent front-end technologies). Thorough unit testing with a high level of code coverage is necessary. You should have demonstrated experience of working as part of an Agile development team. Experience automated deployment process will help score more.&nbsp; </li> <li>Good to have. Experience in Conga CPQ/ CLM etc will be an advantage.</li> </ul> Education: A bachelor’s degree in Engineering or equivalent.&nbsp; Here’s what will give you an edge… Clear, deliberate, and collaborative communicator. You don’t just engage in collaborative discussions; you initiate them regularly. You are clear and concise when you speak and write -- and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstandings. It is what sets you apart from the rest.&nbsp; Passion. We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It’s about what you’ve accomplished; how you want to grow; the ideas you have; your philosophies. It’s demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you and that’s pretty cool.&nbsp; Effective communication and interpersonal skills. You’re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allow you to accurately collect the right information so you can resolve issues in the most expedient way. </div> </div> </div> </div> </div><div>&nbsp; Did we pique your interest? &nbsp; If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!  &nbsp; Preferred Resume Format&nbsp; We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.&nbsp; &nbsp; Don’t meet every requirement for the role?  &nbsp; Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles. &nbsp; &nbsp; &nbsp; <div> <section id="st-additionalInformation" class="job-section"> <div> <h2 class="title">Additional Information</h2> </div> <div class="wysiwyg"> Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. </div> </section> </div> <section class="job-apply print-hidden"></section> &nbsp; Conga's Applicant Privacy Statement&nbsp; The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (<a href="https://conga.com/applicant-privacy-statement">https://conga.com/applicant-privacy-statement</a>). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement. &nbsp; &nbsp;</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.