Member of Technical Staff: Dev Extension

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform. Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI. Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

Responsibilities

• Own and resolve complex production bugs in backend (Golang) and frontend (ReactJS) services.

Lead root cause analysis (RCAs), contribute to postmortems, and take part in service health reviews.

• Collaborate with service owners and support teams to deliver small features and config-based enhancements.
• Influence system design reviews and advocate for debuggability and observability.
• Participate in code reviews and enforce engineering best practices.
• Mentor and coach mid-level engineers and interns, supporting their onboarding, technical growth, and adoption of debugging/debug-readiness practices.
• Post Month 6: Actively resolve production incidents and participate in retrospectives.
• Contribute to authoring and maintaining L3 engineering playbooks focused on systematic debugging using logs and observability tools.
• Drive AI-assisted productivity adoption across the team (e.g., Cursor, Claude).

Qualifications

• 1–7 years of software engineering experience.
• Strong in either Golang or ReactJS and working proficiency in the other.
• Mandatory:
• Hands-on coding experience with active contribution to production systems.
• Prior experience in Sustenance Engineering, L4 engineering, Customer Engineering, or equivalent support-focused engineering teams.
• Strong debugging, logging, and observability mindset for distributed systems.
• Experience writing postmortems, service health assessments, and reliability reports.
• Familiar with tools like Grafana, Datadog, Kibana, or similar.
• Demonstrated mentorship experience – coaching engineers, leading pairing sessions, and creating knowledge-sharing material.

Bonus: Exposure to multi-tenant SaaS systems and modern AI-enhanced dev tooling.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers. That is DevRev!