Felix & Paul Studios

Technical Manager

Director of Operations

Director of Guest Experience

We are seeking a dynamic and experienced Technical Manager to lead the technical operations of an immersive Interactive VR Attraction, Insterstellar Arc, in Las Vegas. This role is responsible for overseeing the performance, maintenance, and integration of Audio/Visual (AV) systems, LED displays, and IT infrastructure to ensure a seamless guest experience. The ideal candidate will have a hands-on background in AV engineering, live events, or themed entertainment, with systems-level knowledge of IT and networking technologies. Key responsibilities include managing AV and LED systems, supervising setup and troubleshooting, integrating VR content systems, and leading technical staff.

Position Overview: 
We are seeking a dynamic and experienced Technical Manager to lead the technical operations of an immersive Interactive VR Attraction- Insterstellar Arc- Las Vegas. This role will be responsible for overseeing the performance, maintenance, and integration of Audio/Visual (AV) systems, LED displays, and maintenance of IT infrastructure, ensuring a seamless and high-quality guest experience. The ideal candidate will have a hands-on background in AV engineering, live events or themed entertainment, and systems-level knowledge of IT and networking technologies.
 
Key Responsibilities:
 
<ul>
<li>Lead the technical operation of all AV and LED systems within the VR attraction, ensuring optimal performance and minimal downtime.</li>
<li>Manage and maintain high-end projection, immersive audio systems, LED walls, and interactive display technologies.</li>
<li>Supervise the setup, testing, calibration, and troubleshooting of AV and IT components.</li>
<li>Oversee the integration of VR content systems with audio, video, lighting, and control systems (e.g., show control or building management systems).</li>
<li>Ensure all systems are operating in sync with the VR experience, providing real-time responsiveness and interactivity.</li>
<li>Coordinate with creative, software development, and operational teams to support new features, upgrades, and maintenance windows.</li>
<li>Lead technical staff and contractors during installation, live operations, and service periods.</li>
<li>Operate as a QA lead on-site, driven by local initiatives, or lead by our Head of QA in Montreal.</li>
<li>Maintain system documentation, including schematics, wiring diagrams, software configs, and asset management.</li>
<li>Manage vendor relationships for hardware, software, and technical support services.</li>
<li>Implement and enforce best practices in IT security, network reliability, and data management for show systems.</li>
<li>Contribute in filtering, selecting and recruiting candidates (technical, operation) on-site.</li>
</ul>
 
Qualifications:
 
<ul>
<li>5+ years of experience in AV/LED system integration, live events, themed entertainment, or interactive attractions.</li>
<li>Strong hands-on experience with:
<ul>
<li>Audio/Visual systems</li>
<li>LED walls and video processors</li>
<li>Media servers and show control</li>
</ul>
</li>
<li>Solid foundation in IT systems, including:
<ul>
<li>IP networking (VLANs, switches, routers)</li>
<li>Windows/Linux environments</li>
<li>Remote monitoring and support tools</li>
</ul>
</li>
<li>Familiarity with VR hardware and tracking systems (MetaQuest)</li>
<li>Experience with QA processes</li>
<li>Proven leadership in a technical or production environment.</li>
<li>Ability to read and interpret schematics, signal flow diagrams, and technical documentation.</li>
<li>Strong problem-solving skills and ability to work under pressure in a fast-paced entertainment environment.</li>
</ul>
 
Preferred Skills:
 
<ul>
<li>Familiarity with immersive experience workflows (</li>
<li>Knowledge of safety and compliance standards for live or public installations</li>
</ul>
&nbsp;

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