Guest Experience Manager

1 Month ago • 5 Years +

Events

Job Description

As Guest Experience Manager, you will design, refine, and lead the guest experience from arrival to departure for Interstellar Arc, an immersive attraction launching in Las Vegas. You will oversee the training, performance, and morale of the Guest Experience Guide team, ensuring every interaction embodies playfulness, empathy, and brand storytelling. This role is crucial for elevating every guest journey through interactive storytelling, mixed reality, and engineered environments, fostering joy, inclusivity, and imagination.

Good To Have:

VR experiences a plus

Must Have:

Develop and implement guest service standards and training programs
Coach and mentor team of HEXO Operators, fostering creativity and accountability
Monitor guest satisfaction metrics and lead service recovery initiatives
Schedule a team of up to 50 part-time and full-time HEXO Operators
Oversee the full operational cycle, including opening and closing procedures
Optimize daily throughput
Partner with creative and tech teams to enhance immersive touchpoints
Lead hiring, onboarding, and performance reviews for front-of-house staff
Champion accessibility, inclusivity, and imaginative hospitality across all zones
Be at least 18 years of age
Be legally authorized to work in the United States
Have 5+ years in guest experience leadership within attractions, museums, or themed retail
Possess proven success in team development and guest satisfaction practices
Have strong storytelling instincts and comfort with immersive environments
Experience with CRM tools, guest feedback systems, and performance analytics
Be willing to work a flexible schedule including nights, weekends, and holidays
Possess strong analytical and communication skills
Ability to develop and implement process improvements

Perks:

Competitive pay and flexible scheduling
Discounts on retail, F&B, and partner experiences
Health Benefits
Paid time off

Add these skills to join the top 1% applicants for this job

communication

performance-analysis

talent-acquisition

game-texts

storytelling

spark

About Interstellar Arc

Interstellar Arc is the newest immersive attraction from Emmy®-winning creators Felix & Paul Studios, known for redefining cinematic VR and location-based experiences. Launching at AREA15 Las Vegas in October 2025, this multi-sensory journey transports guests to the exoplanet Arcadia—11.4 light years from Earth—through interactive storytelling, mixed reality, and engineered environments.

Designed to spark curiosity and connection, Interstellar Arc blends high-tech immersion with human-centered hospitality. Guests explore humanity’s future in space while engaging with narrative zones, VR-enhanced missions, and collaborative play. It’s not just an attraction—it’s a launchpad for joy, inclusivity, and imagination.

Mission: Elevate Every Guest Journey

As Guest Experience Manager, you’ll be the architect of joy—designing, refining, and leading the guest experience from arrival to departure. You’ll oversee training, performance, and morale of the Guest Experience Guide team, ensuring every interaction is infused with playfulness, empathy, and brand storytelling.

Core Responsibilities

Develop and implement guest service standards and training programs
Coach and mentor team of HEXO Operators, fostering a culture of creativity and accountability, while leading by example, motivating the team to deliver exceptional service, and driving high levels of team engagement
Monitor guest satisfaction metrics and lead service recovery initiatives
Scheduling a team of up to 50 part time and full time HEXO Operators.
Oversee the full operational cycle - from opening and closing procedures and ensure smooth day-to-day operations of the attraction in collaboration with other departments.
Daily Throughput Optimization
Partner with creative and tech teams to enhance immersive touchpoints
Lead hiring, onboarding, and performance reviews for front-of-house staff
Champion accessibility, inclusivity, and imaginative hospitality across all zones

Ideal Candidate Profile

Must be at least 18 years of age
Must be legally authorized to work in the United States
5+ years in guest experience leadership within attractions, museums, or themed retail
Proven success in team development and guest satisfaction practices
Strong storytelling instincts and comfort with immersive environments. VR experiences a plus
Experience with CRM tools, guest feedback systems, and performance analytics
Passion for creating joyful, inclusive, and unforgettable experiences
Willingness to work a flexible schedule including nights, weekends and holidays.
Strong analytical and communication skills
Ability to develop and implement process improvements

Physical & Accessibility Considerations

Interstellar Arc is committed to providing equal employment opportunities to all individuals. The physical demands described are representative of those that may be required to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.