Guest Experience Manager

About Interstellar Arc

Interstellar Arc is the newest immersive attraction from Emmy®-winning creators Felix & Paul Studios, known for redefining cinematic VR and location-based experiences. Launching at AREA15 Las Vegas in October 2025, this multi-sensory journey transports guests to the exoplanet Arcadia—11.4 light years from Earth—through interactive storytelling, mixed reality, and engineered environments.

Designed to spark curiosity and connection, Interstellar Arc blends high-tech immersion with human-centered hospitality. Guests explore humanity’s future in space while engaging with narrative zones, VR-enhanced missions, and collaborative play. It’s not just an attraction—it’s a launchpad for joy, inclusivity, and imagination.

Mission: Elevate Every Guest Journey

As Guest Experience Manager, you’ll be the architect of joy—designing, refining, and leading the guest experience from arrival to departure. You’ll oversee training, performance, and morale of the Guest Experience Guide team, ensuring every interaction is infused with playfulness, empathy, and brand storytelling.

Core Responsibilities

• Develop and implement guest service standards and training programs
• Coach and mentor team of HEXO Operators, fostering a culture of creativity and accountability, while leading by example, motivating the team to deliver exceptional service, and driving high levels of team engagement
• Monitor guest satisfaction metrics and lead service recovery initiatives
• Scheduling a team of up to 50 part time and full time HEXO Operators.
• Oversee the full operational cycle - from opening and closing procedures and ensure smooth day-to-day operations of the attraction in collaboration with other departments.
• Daily Throughput Optimization
• Partner with creative and tech teams to enhance immersive touchpoints
• Lead hiring, onboarding, and performance reviews for front-of-house staff
• Champion accessibility, inclusivity, and imaginative hospitality across all zones

Ideal Candidate Profile

• Must be at least 18 years of age
• Must be legally authorized to work in the United States
• 5+ years in guest experience leadership within attractions, museums, or themed retail
• Proven success in team development and guest satisfaction practices
• Strong storytelling instincts and comfort with immersive environments. VR experiences a plus
• Experience with CRM tools, guest feedback systems, and performance analytics
• Passion for creating joyful, inclusive, and unforgettable experiences
• Willingness to work a flexible schedule including nights, weekends and holidays.
• Strong analytical and communication skills
• Ability to develop and implement process improvements

Physical & Accessibility Considerations

Interstellar Arc is committed to providing equal employment opportunities to all individuals. The physical demands described are representative of those that may be required to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Perks of Joining the Crew

• Competitive pay and flexible scheduling
• Discounts on retail, F&B, and partner experiences
• Health Benefits
• Paid time off