Administrative Assistant

Interstellar Arc, the newest immersive attraction from Emmy®-winning creators Felix & Paul Studios, is launching at AREA15 Las Vegas in October 2025. As an Administrative Assistant, you will ensure a seamless guest experience from ticket purchase to venue entry, managing ticketing systems, resolving inquiries, and providing outstanding customer service. This role combines strong organizational skills with a guest-first mindset to uphold Interstellar Arc’s commitment to delivering accessible and unforgettable immersive entertainment.

Must Have

• Manage ticketing systems, including sales, reservations, and reporting.
• Provide outstanding customer service by assisting guests with inquiries, purchases, and troubleshooting.
• Track and reconcile daily ticket sales.
• Collaborate with sales, marketing and operations teams.
• Maintain accurate guest records and ensure compliance with privacy and data protection standards.
• Serve as a point of contact for guest feedback and escalate issues as needed.
• Assist with administrative tasks related to guest services and venue operations.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States.
• 2–4 years of experience in customer service, ticketing, or front-of-house operations.
• Strong organizational and time management skills with keen attention to detail.
• Experience with POS systems, Microsoft Office Suite (Excel, Word, Outlook) and G suite.
• Proficient with ticketing software; Ticketure, Tix Track, and timed entry events.
• Excellent written and verbal communication skills.
• Availability to work evenings, weekends, and holidays.

Good to Have

• Experience working with third-party sales channels (e.g., resellers, OTAs, or promotional partners).
• Experience with Las Vegas market sales trends to optimize ticketing strategies and guest engagement.

Perks & Benefits

• Competitive pay
• Flexible scheduling
• Discounts on retail, F&B, and partner experiences
• Health Benefits
• Retirement Savings
• Paid time off

About Interstellar Arc

Interstellar Arc is the newest immersive attraction from Emmy®-winning creators Felix & Paul Studios, known for redefining cinematic VR and location-based experiences. Launching at AREA15 Las Vegas in October 2025, this multi-sensory journey transports guests to the exoplanet Arcadia—11.4 light years from Earth—through interactive storytelling, mixed reality, and engineered environments.

Designed to spark curiosity and connection, Interstellar Arc blends high-tech immersion with human-centered hospitality. Guests explore humanity’s future in space while engaging with narrative zones, VR-enhanced missions, and collaborative play. It’s not just an attraction—it’s a launchpad for joy, inclusivity, and imagination.

Mission:

As an Administrative Assistant, your mission is to ensure every guest has a seamless and positive experience from the moment they purchase a ticket to the time they enter the venue. You serve as the bridge between our guests and operations, managing ticketing systems and resolving inquiries by combining strong organizational skills with a guest-first mindset, you help uphold Interstellar Arc’s commitment to delivering immersive entertainment that is both accessible and unforgettable.

Core Responsibilities

• Manage ticketing systems, including sales, reservations, and reporting.
• Provide outstanding customer service by assisting guests with inquiries, purchases, and troubleshooting.
• Track and reconcile daily ticket sales.
• Collaborate with sales, marketing and operations teams to ensure accurate ticketing for campaigns and events.
• Maintain accurate guest records and ensure compliance with privacy and data protection standards.
• Serve as a point of contact for guest feedback and escalate issues as needed.
• Assist with administrative tasks related to guest services and venue operations.
• Miscellaneous duties as assigned.

Ideal Candidate Profile

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States.
• 2–4 years of experience in customer service, ticketing, or front-of-house operations, ideally in entertainment, hospitality, or events.
• Strong organizational and time management skills with keen attention to detail.
• Experience with POS systems, and Microsoft Office Suite (Excel, Word, Outlook) and G suite.
• Proficient with ticketing software; Ticketure, Tix Track, and timed entry events.
• Experience working with third-party sales channels (e.g., resellers, OTAs, or promotional partners).
• Experience Las Vegas market sales trends to optimize ticketing strategies and guest engagement.
• Excellent written and verbal communication skills.
• Availability to work evenings, weekends, and holidays.

Physical & Accessibility Considerations

Interstellar Arc is committed to providing equal employment opportunities to all individuals. The physical demands described are representative of those that may be required to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Perks of Joining the Crew

• Competitive pay and flexible scheduling.
• Discounts on retail, F&B, and partner experiences.
• Health Benefits.
• Retirement Savings.
• Paid time off.

Apply Now

If you believe joy is a universal language and you’re ready to guide guests through a world of immersive magic, we want you on our crew at Interstellar Arc.

Apply for This Job