Customer Success Manager

As a Customer Success Manager, you will drive adoption and long-term value for clients using Nasdaq Governance Solutions products. You will build trusted relationships, ensure clients maximize the benefits of our technology and services, and identify opportunities for growth and engagement. Fluency in Spanish is essential to support our diverse global client base. This role requires a client-focused, proactive individual skilled at navigating complex organizations to deliver measurable results in a fast-paced, collaborative environment.

Must Have

• Understand client objectives and drive product adoption for Nasdaq Governance Solutions.
• Build and maintain relationships with client stakeholders at all levels.
• Collaborate with internal teams to resolve issues and support retention strategies.
• Identify upsell and cross-sell opportunities aligned with client needs.
• Support seamless onboarding for new clients.
• Bachelor's degree or equivalent practical experience.
• 3-5 years of experience in customer success, account management, or client-facing roles.
• Strong relationship-building skills.
• Clear communication with excellent presentation and problem-solving abilities.
• Ability to work independently and stay composed under pressure.
• Fluency in Spanish.

Good to Have

• Experience in governance, corporate services, fintech, or capital markets.
• Familiarity with SaaS platforms and customer success methodologies.

Perks & Benefits

• Competitive rewards package including annual bonus/commission and equity.
• 401(k) program with 6% employer match.
• Employee Stock Purchase Program with 15% discount.
• Student loan repayment program up to $10k.
• Company paid life and disability plans.
• Generous paid time off.
• Comprehensive medical, dental and vision coverage.
• Health spending account with employer contribution.
• Paid flex days to support mental wellbeing.
• Gym membership discounts.
• Hybrid home/office schedule (NasdaqBlend).
• Paid parental leave, fertility benefits, paid bereavement leave.
• Company gift matching program, Employee resource groups, Paid volunteer days.
• Education Assistance Program, Robust job skills training, Professional development opportunities.

As a Customer Success Manager reporting to the Director of Customer Success, you'll play a critical role in driving adoption and long-term value for clients using Nasdaq Governance Solutions products. You'll build trusted relationships, ensure clients maximize the benefits of our technology and services, and identify opportunities for growth and engagement. Fluency in Spanish is essential to support our diverse global client base.

You'll thrive in this position if you're client-focused, proactive, and skilled at navigating complex organizations to deliver measurable results in a fast-paced, collaborative environment.

Key Responsibilities

• Partner with clients to understand their objectives and ensure they fully adopt and benefit from Nasdaq Governance Solutions products.
• Build and maintain relationships across client organizations, engaging stakeholders at all levels to drive service utilization and satisfaction.
• Collaborate with Account Directors and internal teams to resolve issues, mitigate risk, and support retention strategies.
• Identify and communicate upsell and cross-sell opportunities that align with client needs and business goals.
• Support seamless onboarding for new clients, working cross-functionally to deliver a positive experience from day one.

Required Qualifications

• Bachelor's degree or equivalent practical experience.
• 3–5 years of experience in customer success, account management, or client-facing roles.
• Strong relationship-building skills with the ability to engage stakeholders across all organizational levels.
• Clear communication with excellent presentation and problem-solving abilities.
• Ability to work independently and stay composed under pressure in a dynamic, fast-paced environment.

Preferred Qualifications

• Experience in governance, corporate services, fintech, or capital markets.
• Familiarity with SaaS platforms and customer success methodologies.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

What We Offer

We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.

The base pay range for this role is $72,000 - $126,000. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit Nasdaq Benefits & Rewards Career page

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