Customer Service Representative - SME

We are looking for people who are enthusiastic about customer service, responsible for supporting inbound calls and resolving a wide variety of complex customer issues. Call types include order inquiries, warranty replacement requests, post-sale related customer service inquiries, and service/repair requests. The role involves demonstrating expertise in customer service tasks, acting as a source of information, participating in continuous improvement, and possessing strong communication skills.

Must Have

• Fluent in English (spoken and written)
• High School Diploma, GED, or Certificado de Preparatoria
• 1 year of work experience
• Full-time availability
• Availability to work onsite in Reynosa (3 days a week)
• Resolve complex customer issues via inbound calls
• Handle order inquiries, warranty replacement requests, post-sale related customer service inquiries, and service/repair requests
• Demonstrate expertise in Customer Service Representative tasks and responsibilities
• Act as a source of information and procedural guidance
• Support and participate in continuous improvement activities
• Demonstrate strong communication skills

We are looking for people who are enthusiastic about customer service, who wants to be responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues. Call types include order inquiries, warranty replacement requests, post-sale related customer service inquiries, and service/ repair requests. The Ideal candidate is someone who can:

• Demonstrate expertise in Customer Service Representative tasks and responsibilities
• Act as a source of information and procedural guidance within team, organization, and business
• Actively support and participate in continuous improvement activities including but not limited to:
• Process, procedure, and work instruction creation and maintenance
• Product/process issue and/or escalation investigation
• Knowledge Base Article maintenance
• Act as a teamwork player
• Demonstrate strong communication skills
• Other assignable duties

Basic Requirements

• Fluent in English (spoken and written).
• Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).
• 1 year of work experience.
• Full-time availability.
• Availability to work in Reynosa, 3 days from our site (Ave. Industrial del Norte esq. Ave Industrial Rio Bravo Suite B Parque Industrial del Norte Reynosa).

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes