AWS Amazon Connect

Join Capgemini's Presales / Solution Design team to shape Contact Center solutions for global clients. This role involves designing and proposing AWS Amazon Connect-based cloud solutions, integrating advanced technologies to meet client operational and strategic goals. You will lead end-to-end solutioning, build CCaaS solutions, conduct technology assessments, and integrate Amazon Connect with various AWS services like Lambda, DynamoDB, S3, and Kinesis, while also developing and presenting POCs.

Must Have

• Design tailored Contact Center solutions using AWS Amazon Connect.
• Lead end-to-end solutioning for cloud-based or hybrid deployment models.
• Build and implement CCaaS solutions aligned with client business outcomes.
• Conduct technology assessments for Contact Center operations.
• Integrate Amazon Connect with AWS services (Lambda, DynamoDB, S3, Kinesis).
• Design and optimize call flows, IVR systems, and Contact Center features.
• Develop and present proof of concepts (POCs) to stakeholders.
• Act as the expert for Amazon Connect and cloud Contact Center solutions.
• Proven experience in Amazon Connect implementation and solutioning.
• Strong understanding of AWS ecosystem and integration capabilities.
• Proficiency in Python, Node.js, or Java programming languages.
• Experience with multi-client BPO and enterprise Contact Center platforms.
• Familiarity with Genesys, Cisco, Avaya Contact Center technologies.
• Deep understanding of Amazon Connect pricing and cost optimization.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced presales environment.

Perks & Benefits

• Shape your career with various paths and internal opportunities.
• Personalized career guidance from leaders.
• Comprehensive wellness benefits (health checks, telemedicine, insurance, elder care, partner coverage, new parent support).
• Opportunity to learn on a large digital learning platform (250,000+ courses, certifications).
• Diverse and inclusive workplace, sense of belonging.
• Valued for who you are, bring your original self to work.
• Weekly musical performances by in-house band (The Rubber Band).
• Participate in internal sports events, yoga challenges, marathons.
• Work on cutting-edge tech and engineering projects with industry leaders.
• Create solutions for societal and environmental challenges.

Your Role

Join Capgemini’s Business Services Global Business Line as part of the Presales / Solution Design team, where you will play a pivotal role in shaping Contact Center solutions for global clients. You will assist in designing and proposing AWS Amazon Connect-based cloud solutions, integrating advanced technologies to meet client-specific operational and strategic goals.

In this role you will play a key role in:

• Collaborate with the core solutions team to assess client requirements and design tailored Contact Center solutions using AWS Amazon Connect.
• Lead the end-to-end solutioning process, from understanding client landscapes to proposing cloud-based or hybrid deployment models.
• Build and implement CCaaS (Contact Center as a Service) solutions, ensuring alignment with client business outcomes.
• Conduct technology assessments and define technical specifications for Contact Center operations.
• Integrate Amazon Connect with AWS services such as Lambda, DynamoDB, S3, Kinesis, and others.
• Design and optimize call flows, IVR systems, and advanced Contact Center features.
• Develop and present proof of concepts (POCs) to stakeholders, showcasing solution feasibility and value.
• Stay updated on market trends and explore emerging platforms and tools beneficial to Capgemini and its clients.
• Act as the go-to expert for Amazon Connect and cloud-based Contact Center solutions within the Presales team.

Your Profile

• Proven experience in Amazon Connect implementation and solutioning.
• Strong understanding of AWS ecosystem and its integration capabilities.
• Proficiency in programming languages such as Python, Node.js, or Java.
• Experience with multi-client BPO environments and enterprise-grade Contact Center platforms.
• Familiarity with Genesys, Cisco, Avaya, and other Contact Center technologies.
• Deep understanding of Amazon Connect pricing models and cost optimization strategies.
• Excellent communication and stakeholder management skills.
• Ability to work in a fast-paced, client-facing presales environment.

WHAT YOU'LL LOVE ABOUT WORKING HERE

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
• You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
• Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
• At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.