Customer Advisor (M/F) - Customer Service Night Shift - Marrakech - French / English

Concentrix is recruiting customer advisors for inbound calls in Marrakech (night shift). This role offers an attractive salary for night work, with bonuses, exclusive benefits, and real career development opportunities. The mission involves providing quality customer service, resolving issues via phone, email, or chat, building customer loyalty, and contributing to continuous improvement by sharing feedback.

Must Have

• Perfect command of French and English, both written and oral
• Excellent communication skills
• Organized, autonomous, and positive attitude
• Proficiency in digital tools and natural curiosity for new technologies
• Enthusiastic about challenges and passionate about customer satisfaction

Perks & Benefits

• Attractive remuneration, more advantageous for night shift, with additional bonuses
• Language bonus for multilingual Game-Changers
• Regularity bonus from the 12th month and motivating performance bonuses
• Increased remuneration for night work
• Special Eid El Adha bonus
• Advantageous health insurance and supplementary retirement after one year
• Night shift hours with possibility of telework after an integration period
• Free access to the gym
• Assured transport to the workplace
• Continuous training for skill development and new knowledge
• Dynamic work environment with themed events and gifts throughout the year

Join a team that transforms every call into an opportunity! 🎯

Who are we?

Concentrix is an international company present in over 70 countries. We excel in improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your mission as a Customer Service Advisor (Night Shift 🌙)

As a Customer Advisor on the night shift, you will play an essential role by:

• Responding to customer needs: Ensuring quality service by answering questions via phone, email, or chat.
• Resolving problems: Identifying and processing requests or complaints to ensure customer satisfaction.
• Building customer loyalty: Providing personalized solutions to strengthen customer trust and loyalty.
• Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.

What we offer you

At Concentrix, we prioritize valuing our talents. Here are the unique benefits we offer to recognize your contribution:

💰 Attractive remuneration, even more advantageous for the night shift, with additional bonuses:

• Language bonus dedicated to our multilingual Game-Changers.
• Regularity bonus from the 12th month and motivating performance bonuses.
• Increased remuneration for night work, recognizing your commitment and flexibility.
• Special Eid El Adha bonus.

Exceptional social benefits:

• Advantageous health insurance and supplementary retirement after one year.
• Night shift hours with the possibility of telework after an integration period.
• Free access to our gym.
• Assured transport allowing you to get to your workplace safely and without logistical constraints.
• Continuous training to develop your skills and acquire new knowledge adapted to the position.

A dynamic work environment:

Themed events and gifts throughout the year to strengthen team spirit.

The profile of our Game-Changers

We are looking for talents who:

• Have a perfect command of French and English, both written and oral. 🗣️
• Possess excellent communication skills, are organized, autonomous, and adopt a positive attitude. 💡
• Are proficient in digital tools and demonstrate natural curiosity to adopt new technologies. 🖥️
• Take on challenges with enthusiasm and are passionate about customer satisfaction. 🌟

Our recruitment process

Online tests (1h): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your linguistic, technical, and personality skills. A key step to better understand your potential and stand out!

Phone exchange: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.

In-person interview: An in-depth discussion to validate your skills and align your ambitions with our culture.

Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet! 🚀