Support Manager - Junior

SOFTSWISS is expanding its team and seeking a Support Manager - Junior for the Game Aggregator product. This role involves providing first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems. The ideal candidate will process client requests in Jira, maintain gaming infrastructure performance, and interact with various departments and partners' helpdesk systems.

Must Have

• Process requests from clients in Jira helpdesk system
• Maintain performance of the gaming infrastructure
• Interact with associated departments and partners’ helpdesk systems
• Work on a schedule 5/2, 6 PM to 3 AM and 10 AM to 7 PM (GMT+3)
• Higher or incomplete higher education / technical education is an advantage
• B2+ level of English
• B2+ level of Russian
• Work experience in support of helpdesk systems is desirable

Good to Have

• Technical support experience (the second line)

Perks & Benefits

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

Overview:

SOFTSWISS continues to expand the team and is looking for a Support Manager. We need a true and accomplished professional who shares our culture and values.

About Product:

The SOFTSWISS Game Aggregator is a robust API that streamlines the content aggregation process for online casinos. Our experienced team is working hard to integrate the best game vendors in one place. Our clients enjoy the security and reliability of our product. Being a part of the Game Aggregator team means constantly challenging yourself and working with industry professionals to create one of the best aggregator solutions in iGaming.

Purpose of the role:

You will provide reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure and timely resolution of client requests across internal and partner systems.

Key responsibilities:

• Processing requests from clients in Jira helpdesk system
• Performance maintenance of the gaming infrastructure
• Interaction with associated departments and partners’ helpdesk systems
• Working on a schedule 5/2, 6 PM to 3 AM and 10 AM to 7 PM (GMT+3)

Required Experience:

• Higher or incomplete higher education / technical education is an advantage
• B2+ level of English
• B2+ level of Russian
• Work experience in support of helpdesk systems is desirable

Nice to have:

• Technical support experience (the second line)

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events.

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.