Jira Service Management Admin/ Business Operations Contractor

Drivemode, acquired by Honda, is expanding its vision into building the future of electric vehicles. They are seeking a part-time Jira Service Management Admin for their Operations team for a 6-month duration, working 20 hours per week. This role involves configuring Jira Service Management, automating processes, defining rules for agents, publishing dashboards, and maintaining Confluence knowledge, collaborating with stakeholders across the US and Japan.

Must Have

• Model JSM request types, forms, queues, and multi-step approval matrices.
• Implement JSM Automation (routing, notifications, escalations) and build a self-service portal.
• Define triage/prioritization rules and working instructions for AP/AR and Procurement agents.
• Publish lightweight dashboards for throughput, lead/cycle time, backlog age, and reopen rate.
• Maintain Confluence knowledge (FAQs, runbooks, approval policies) and keep portal forms/KB in sync.
• Partner with PMs, Engineers, HR, and Finance stakeholders across the US and Japan, coordinating across time zones.
• Hands-on JSM administration (request types, workflows, queues, Automation).
• Procurement intake basics (purchasing requests, vendor onboarding, supplier changes).
• Account Payable basics (invoice-to-approval-to-payment; refunds).
• Experience translating approval matrices into JSM forms and routes.
• Strong data reconciliation (ID/name normalization, exception detection, audit-trail awareness).

Good to Have

• Familiarity with ticketing/approval tools
• Slack/Teams notifications integration
• Basic understanding of cost-center/GL mapping (for approval-matrix design)

Our Mission:

Driving technology always feels old. Not by a little bit. We believe vehicles can be a thousand times smarter, safer, and more connected to the world around us, and our mission is to see it happen. In 2019, we joined forces with Honda as their first startup acquisition, and now we’re expanding our vision into building the future of electric vehicles (BEV) for millions of people around the world.

Why Drivemode:

Join Drivemode for an exciting startup environment and a vibrant culture that combines impactful work, competitive compensation, and excellent benefits. By becoming a part of our team, you'll contribute to a crucial mission that revolutionizes the way people engage with vehicles, addressing both business needs and the world's environmental challenges. This presents an exceptional opportunity to be at the forefront of innovation and drive Honda's success in the EV market.

About the Role:

Drivemode is looking to hire a Jira Service Management Admin to join the Operations team on a part time basis. 20 hours per week for 6 months duration.

What You’ll Be Doing:

• Model request types, forms, queues, and multi-step approval matrices (by amount, department, cost center, category).
• Implement JSM Automation (routing, notifications, escalations) and build an easy-to-use self-service portal.
• Define triage/prioritization rules and working instructions so AP/AR and Procurement can operate as JSM agents.
• Publish lightweight dashboards for throughput, lead/cycle time, backlog age, and reopen rate (using standard JSM reports/dashboards).
• Maintain Confluence knowledge (FAQs, runbooks, approval policies) and keep portal forms/KB in sync.
• Partner with PMs, Engineers, HR, and Finance stakeholders across the US and Japan to drive lightweight adoption, coordinating across time zones and flexing hours for occasional late meetings (JST, with advance notice).

What We Are Looking For:

• Hands-on JSM administration (request types, workflows, queues, Automation)
• Procurement intake basics (purchasing requests, vendor onboarding, supplier changes.
• Account Payable basics (invoice-to-approval-to-payment; refunds).
• Experience translating approval matrices (amount/department/cost center/category) into JSM forms and routes.
• Strong data reconciliation (ID/name normalization, exception detection, audit-trail awareness).

Nice to have

• Familiarity with ticketing/approval tools
• Slack/Teams notifications integration.
• Basic understanding of cost-center/GL mapping (for approval-matrix design).