PSP Support Agent – Junior

SOFTSWISS is hiring a PSP Support Agent to join their PSP Support Team. The role involves processing customer requests, resolving issues, collaborating with multiple teams, maintaining payment system efficiency, interacting with payment systems, analyzing payment-related issues, and preparing reports. The agent will also interact with related departments and work a 2/2 shift schedule.

Must Have

• Process requests from customers and payment systems via Jira helpdesk and email
• Maintain the efficiency and stability of payment systems
• Interact with payment systems
• Analyze and identify patterns in payment-related issues and prepare reports
• Interact with related departments (2nd Line Support, Finance, Account Managers, B2C, etc.)
• Work according to a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month)
• Higher or incomplete higher education
• English and Russian at Upper-Intermediate level or higher

Good to Have

• Experience working with payment systems
• Experience in support using helpdesk systems
• Experience in technical support (1st or 2nd line)
• Knowledge of the basics of web architecture

Perks & Benefits

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

Overview:

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll play a key role in processing customer requests, resolving issues, and collaborating with multiple teams.

Key responsibilities:

• Process requests from customers and payment systems via the Jira helpdesk system and email.
• Maintain the efficiency and stability of payment systems.
• Interact with payment systems.
• Analyze and identify patterns in payment-related issues and prepare corresponding reports.
• Interact with related departments (2nd Line Support, Finance, Account Managers, B2C, etc.).
• Work according to a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Required Experience:

• Higher or incomplete higher education (preferably from a technical university).
• English and Russian at Upper-Intermediate level or higher.
• Experience working with payment systems preferred.
• Experience in support using helpdesk systems desirable.
• Experience in technical support (1st or 2nd line) will be an advantage.
• Knowledge of the basics of web architecture will be a plus.

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

Learn more about our hiring process here – what to expect, how to prepare, and what makes SOFTSWISS different.

Department

PSP

Role

Support Agent

Locations

T'bilisi, Georgia, Belgrade, Serbia, Poznań, Poland, Warszawa, Poland

Remote status

Fully Remote

Employment type

Full-time