PSP Support Agent – Junior

SOFTSWISS is hiring a PSP Support Agent to join their PSP Support Team. This role involves supporting and maintaining stable payment operations to ensure reliable transaction processing across payment systems. The work will directly impact payment performance and issue resolution by minimizing disruptions and improving the overall reliability of payment flows.

Must Have

• Process customer and payment system requests via the Jira helpdesk and email
• Monitor and maintain the stability of payment systems
• Work directly with payment systems
• Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports
• Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.)
• Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month)
• Higher or incomplete higher education (preferably with a technical background)
• English and Russian - upper-Intermediate or higher proficiency

Good to Have

• Experience working with payment systems
• Hands-on experience providing support via a helpdesk system
• Background in technical support (1st or 2nd line)
• Basic knowledge of web architecture

Perks & Benefits

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

Overview:

SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.

Purpose of the Role:

Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.

Key Responsibilities:

• Process customer and payment system requests via the Jira helpdesk and email.
• Monitor and maintain the stability of payment systems.
• Work directly with payment systems.
• Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
• Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
• Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Required Experience:

• Higher or incomplete higher education (preferably with a technical background).
• English and Russian - upper-Intermediate or higher proficiency.
• Experience working with payment systems is preferred.
• Hands-on experience providing support via a helpdesk system is desirable.
• Background in technical support (1st or 2nd line) will be an advantage.
• Basic knowledge of web architecture will be a plus.

Our Benefits:

• Full-time remote work opportunities and flexible working hours
• Private insurance
• Additional 1 Day Off per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with a native speaker
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events