L1 Support Engineer

SOFTSWISS is looking for a Workplace Engineer L1 to strengthen its IT Support team. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues. The position involves providing advanced first-line and second-line support for corporate workstations, managing user lifecycle processes, and overseeing corporate equipment.

Must Have

• Provide advanced first-line and second-line support for corporate workstations (Windows, macOS)
• Independently troubleshoot and resolve most workplace-related incidents without escalation
• Perform root-cause analysis for recurring workplace issues
• Restore and reimage operating systems after failures or performance degradation
• Install, configure, and maintain corporate software and endpoint security tools
• Support printers, peripherals, and workplace-related services
• Manage user lifecycle processes (joiners, movers, leavers)
• Create and maintain user accounts in AD, Google Workspace, and other corporate systems
• Assign, review, and adjust access rights using predefined roles and policies
• Configure access to banking platforms, electronic document signing systems, and government or specialized portals
• Manage physical access control systems (issuing, replacing, updating, and deactivating access cards)
• Own the full lifecycle of corporate equipment (procurement, deployment, reuse, decommissioning)
• Maintain accurate asset and inventory records (1C or equivalent systems)
• Coordinate equipment repair, replacement, and warranty processes
• Advise on workplace hardware standards and custom PC configurations
• Participate in procurement planning and vendor communication
• Improve workplace support processes through standardization and documentation
• Contribute to automation of routine tasks using scripts, templates, or workflows
• Maintain and improve onboarding and offboarding procedures
• Participate in testing and rollout of new workplace tools and services
• Act as a point of knowledge escalation for L1 support engineers
• Create and maintain workplace-related SOPs and knowledge base articles
• Document known issues, workarounds, and standard solutions
• Collaborate with L2, Infrastructure, and Security teams
• Coordinate with external vendors and service providers
• Strong practical experience with Windows operating systems in a corporate environment
• Good understanding of endpoint security principles (antivirus, encryption, access control)
• Hands-on experience supporting macOS at workplace level
• Experience working with Active Directory (user and group management)
• Understanding of Group Policy basics
• Ability to work independently and take ownership of tasks
• English proficiency level B1 or higher

Good to Have

• Basic Windows Server administration experience
• PowerShell or other scripting experience for automation
• Familiarity with MDM solutions (Intune, Jamf, or equivalents)
• Experience working with Jira and Confluence
• Basic networking knowledge (Wi-Fi, switches, VLANs)
• Familiarity with virtualization platforms (VMware, Hyper-V)

Perks & Benefits

• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off and 4 Sick days per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

Overview:

We are looking for a Workplace Engineer L1 to strengthen our IT Support team. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.

Key responsibilities:

User Support & Workplace

• Provide advanced first-line and second-line support for corporate workstations (Windows, macOS)
• Independently troubleshoot and resolve most workplace-related incidents without escalation
• Perform root-cause analysis for recurring workplace issues
• Restore and reimage operating systems after failures or performance degradation
• Install, configure, and maintain corporate software and endpoint security tools
• Support printers, peripherals, and workplace-related services

Access & Identity Management

• Manage user lifecycle processes (joiners, movers, leavers)
• Create and maintain user accounts in AD, Google Workspace, and other corporate systems
• Assign, review, and adjust access rights using predefined roles and policies
• Configure access to banking platforms, electronic document signing systems, and government or specialized portals
• Manage physical access control systems (issuing, replacing, updating, and deactivating access cards)

Equipment & Asset Management

• Own the full lifecycle of corporate equipment (procurement, deployment, reuse, decommissioning)
• Maintain accurate asset and inventory records (1C or equivalent systems)
• Coordinate equipment repair, replacement, and warranty processes
• Advise on workplace hardware standards and custom PC configurations
• Participate in procurement planning and vendor communication

Automation & Standardization

• Improve workplace support processes through standardization and documentation
• Contribute to automation of routine tasks using scripts, templates, or workflows
• Maintain and improve onboarding and offboarding procedures
• Participate in testing and rollout of new workplace tools and services
• Act as a point of knowledge escalation for L1 support engineers

Documentation & Collaboration

• Create and maintain workplace-related SOPs and knowledge base articles
• Document known issues, workarounds, and standard solutions
• Collaborate with L2, Infrastructure, and Security teams
• Coordinate with external vendors and service providers

Required Skills & Experience:

• Strong practical experience with Windows operating systems in a corporate environment
• Good understanding of endpoint security principles (antivirus, encryption, access control)
• Hands-on experience supporting macOS at workplace level
• Experience working with Active Directory (user and group management)
• Understanding of Group Policy basics
• Ability to work independently and take ownership of tasks
• English proficiency level B1 or higher

Nice to have:

• Basic Windows Server administration experience
• PowerShell or other scripting experience for automation
• Familiarity with MDM solutions (Intune, Jamf, or equivalents)
• Experience working with Jira and Confluence
• Basic networking knowledge (Wi-Fi, switches, VLANs)
• Familiarity with virtualization platforms (VMware, Hyper-V)

What we offer:

• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off and 4 Sick days per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events