HR Business Partner - Middle

SOFTSWISS is seeking an experienced HR Business Partner to support the Managed Services (B2C) department. The role involves building strong partnerships with managers and teams, supporting employee development, and fostering a productive and positive team environment. This professional will engage closely with team dynamics, understand operational specifics, and actively support managers in people-related processes, contributing to the company's expansion.

Must Have

• Act as primary HR Business Partner for Managed Services (B2C) teams
• Support managers in team development, performance, feedback, motivation, culture, and conflict resolution
• Provide guidance on hiring, onboarding, team communication, engagement, and retention
• Strengthen cross-functional collaboration
• Deliver high-quality onboarding experience for new/promoted employees
• Facilitate personal development planning and track progress
• Promote continuous learning and professional development
• Support key HR cycles: Performance Management, engagement, feedback, internal mobility, career development
• Participate in succession planning and skill development initiatives
• Ensure clear communication and alignment between HR, managers, and teams
• Conduct regular 1:1s with employees to monitor well-being and engagement
• Address employee relations matters promptly and professionally
• Organize and manage exit interviews
• 3+ years of experience as an HR Business Partner, People Partner, or HR Generalist
• Strong ability to work collaboratively within teams and support cross-team communication
• Proven experience supporting managers in team development and people-related decision-making
• Excellent communication, facilitation, negotiation, and interpersonal skills
• Strong analytical and strategic thinking abilities
• Proficiency in English and Russian (written and spoken)

Good to Have

• Experience working in large international companies
• Experience in IT or service/product environments (B2C/B2B)

Perks & Benefits

• Full-time remote work opportunities
• Flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops
• Participation in international professional conferences and corporate events

Overview:

SOFTSWISS is expanding and looking for an HR Business Partner to support the Managed Services (B2C) department. We are seeking an experienced professional who can build strong partnerships with managers and teams, support employee development, and foster a productive and positive team environment. This role requires close engagement with team dynamics, understanding of operational specifics, and active support of managers in people-related processes.

Key responsibilities:

Team Partnership & Manager Support

• Act as the primary HR Business Partner for teams within Managed Services (B2C), maintaining regular communication and a deep understanding of their workflows.
• Support managers in developing and leading their teams: performance expectations, feedback, motivation, team culture, and conflict resolution.
• Provide guidance on hiring, onboarding, team communication, engagement, and retention.
• Strengthen collaboration between teams and other departments by helping improve cross-functional interactions

Onboarding, Adaptation & Employee Development

• Deliver a high-quality onboarding experience for newly hired or promoted employees, ensuring smooth integration.
• Facilitate the personal development planning process: conduct regular check-ins, track progress, and support managers in employee growth discussions.
• Promote a culture of continuous learning and professional development within the teams.

HR Processes & Talent Development

• Support key HR cycles such as Performance Management, employee engagement, feedback processes, internal mobility, and career development.
• Participate in succession planning and skill development initiatives.
• Ensure clear communication and alignment between HR, managers, and teams in Managed Services.

Employee Relations

• Conduct regular 1:1s with employees to monitor well-being, engagement, and team climate.
• Address employee relations matters promptly and professionally.
• Organize and manage exit interviews, ensuring smooth offboarding and insights capture.

Requirements:

• 3+ years of experience as an HR Business Partner, People Partner, or HR Generalist, preferably in fast-paced service or IT environments.
• Strong ability to work collaboratively within teams and support cross-team communication.
• Proven experience supporting managers in team development and people-related decision-making.
• Excellent communication, facilitation, negotiation, and interpersonal skills.
• Strong analytical and strategic thinking abilities.
• Proficiency in English and Russian (written and spoken).

Nice to have:

• Experience working in large international companies.
• Experience in IT or service/product environments (B2C/B2B).

What we offer:

• Full-time remote work opportunities and flexible working hours
• Comprehensive Mental Health Programme
• Private insurance
• Sports program compensation
• Free online English lessons
• An additional 1 Day off per calendar year
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events