Employee Experience Coordinator

ShyftLabs is seeking an Employee Experience Coordinator to be the primary point of contact for all Global Capability Center (GCC) employees. This role involves proactive communication, managing day-to-day inquiries, and building strong employee relationships. The coordinator will work closely with HR & Operations leadership to enhance employee engagement, retention, and satisfaction by providing empathetic support, conducting check-ins, and managing HR requests and processes.

Must Have

• Act as the primary HR contact for all Global Capability Center (GCC) employees.
• Respond to day-to-day questions about leave, attendance, payroll, policies, benefits, remote work, and HR processes.
• Conduct consistent check-ins to understand employee well-being, workload, and challenges.
• Manage and track employee requests (pay raises, promotion discussions, policy clarifications, time-off approvals, role changes).
• Assist with day-to-day onboarding touchpoints, documentation collection, welcome communication, and orientation scheduling.
• Support smooth offboarding including notices, IT access removal, documentation, and exit feedback.
• Clearly communicate policy updates to GCC employees.
• Maintain up-to-date employee records and lifecycle status (probation, promotions, renewals).
• 2-5 years of experience in HR coordination, HR operations, employee relations, or a similar role.
• Excellent verbal and written communication skills: clear, professional, empathetic, and responsive.
• Highly organized and able to manage communication with 200+ employees.
• Comfortable working autonomously with minimal supervision.
• Strong attention to detail, ability to prioritize, and comfort handling sensitive information.

Good to Have

• Strong understanding of HR processes within an Indian employment context.
• Previous experience working with a Global Capability Center (GCC) or consulting firm.

Perks & Benefits

• Competitive salary
• Strong insurance package
• Extensive learning and development resources

Position Overview:

We are hiring an Employee Experience Coordinator who can serve as the go-to point of contact for all employees under our Global Capability Center (GCC). This person must be proactive, well-organized, and a very strong communicator in order to build strong relationships with employees and handle all day-to-day inquiries across the team. This role will work closely with ShyftLabs HR & Operations leadership to improve employee engagement, retention, and satisfaction.

Job Responsibilities:

• Employee Communication & Support
• Act as the primary HR contact for all Global Capability Center (GCC) employees.
• Respond to day-to-day questions about leave, attendance, payroll, policies, benefits, remote work, and HR processes.
• Provide quick, reliable, and empathetic support to improve employee engagement and satisfaction.
• Regular Check-Ins & Engagement
• Conduct consistent check-ins to understand employee well-being, workload, and challenges.
• Document conversations, track trends, and escalate issues when needed.
• HR Request & Case Management
• Manage and track employee requests (pay raises, promotion discussions, policy clarifications, time-off approvals, role changes).
• Ensure all issues are triaged through ShyftLabs; not directly through client managers.
• Coordinate with HR & Operations leadership for escalations.
• Onboarding & Offboarding
• Assist with day-to-day onboarding touchpoints, documentation collection, welcome communication, and orientation scheduling.
• Support smooth offboarding including notices, IT access removal, documentation, and exit feedback.
• Policy Communication & Compliance
• Clearly communicate policy updates to GCC employees.
• Ensure adherence to attendance, leave, hybrid work, and performance expectations.
• Engagement Activities & Pulse Surveys
• Run periodic pulse surveys to monitor engagement.
• Support small-scale cultural or recognition initiatives to increase connection and retention.
• Lead annual performance reviews for GCC employees, ensuring expectations are met and feedback is continual.
• HR Operations & Record-Keeping
• Maintain up-to-date employee records and lifecycle status (probation, promotions, renewals).
• Log employee conversations and maintain accurate documentation for audit purposes.

Basic Qualifications:

• 2-5 years of experience in HR coordination, HR operations, employee relations, or a similar role.
• Excellent verbal and written communication skills: clear, professional, empathetic, and responsive.
• Highly organized and able to manage communication with 200+ employees.
• Comfortable working autonomously with minimal supervision.
• Strong attention to detail, ability to prioritize, and comfort handling sensitive information.
• Strong understanding of HR processes within an Indian employment context is a plus.
• Previous experience working with a Global Capability Center (GCC) or consulting firm is highly preferred.

We are proud to offer a competitive salary alongside a strong insurance package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.

This role is located on-site in our rapidly-growing Noida location.