The Implementation Consultant III manages the implementation of GHX eCommerce products, providing subject matter expertise to healthcare provider customers. This role involves overseeing client relationships, ensuring service levels, and driving client satisfaction and product utilization. Key responsibilities include presenting product functionality, creating project documentation, conducting customer training, and achieving revenue targets. The consultant will lead the full project lifecycle, from initial implementation through go-live and post-go-live support, focusing on data analysis, project management, and continuous process improvement within a collaborative team environment.

Must Have

• Manage implementation of GHX products
• Provide subject matter expertise to provider customers
• Oversee day-to-day implementation and operations aspects of client relationships
• Achieve service levels and client satisfaction
• Present product functionality
• Create documentation for project objectives
• Perform customer training
• Achieve key milestone tasks to hit revenue targets
• Implement GHX products according to scope of work
• Support project lifecycle through product go live and post go live support
• Lead instructor-led training sessions on GHX products and applications
• Collaborate and execute on test plans (system integration, user acceptance, pre-go-live)
• Work with Excel and Access to review data sets for completeness
• Maintain and communicate project status, identify progress, risk, and mitigate delays
• Coordinate with scrum teams and internal departments
• Participate in identifying and implementing process improvement opportunities
• Create, organize, and maintain implementation documentation
• Minimum 3 years in an implementation or project management role in healthcare IT or supply chain
• Strong understanding of healthcare supply chain, EDI, project delivery, and system to system integration
• Strong understanding of data structures, system integration, materials management, supply chain, and accounting
• Strong knowledge of healthcare procure-to-pay and supply chain operations
• Ability to interpret business needs for product implementation
• Continuous improvement mindset
• Excellent interpersonal, oral/written communication, organizational, analytical, and problem-solving skills
• Willingness to travel up to 15% annually

Good to Have

• Strong understanding of item master management
• Knowledge of Agile and Scrum methodology
• Experience working on cross functional projects with internal and external participants
• Knowledge/understanding of cloud-based ERP systems such as Infor Cloudsuite, Oracle Cloud and Workday
• Knowledge/understanding of on-premise ERP systems such as Lawson, Meditech, Peoplesoft

Perks & Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Life insurance
• 401k matching
• Paid-time off
• Education reimbursement

The Implementation Consultant III is responsible for managing the implementation of GHX products and provide subject matter expertise to deliver a high-quality level of service to provider customers.

Responsibilities include overseeing the day-to-day implementation and operations aspects of the client relationship, achievement of service levels and execution with specific focus on client satisfaction and utilization. Presenting product functionality, creating documentation for project objectives, performing customer training and achieving key milestone tasks to hit revenue targets are also primary areas of focus.

Principal Duties and Responsibilities:

• Customer Focus. The Implementation Consultant III implements GHX products in accordance with the scope of work sold to the customer. The entire project lifecycle is supported through product go live and a period of post go live support. The goal is to strive for excellence in delivery, ensure customers receive value and achieve high degrees of utilization from GHX products and services.
• Product Implementation. Leads instructor-led training sessions on GHX products and applications. Collaborates and executes on test plans through system integration testing, user acceptance testing, and pre-go-live testing.
• Data Analysis. The products that the Implementation Consultant III will be supporting are very data dependent. As such an ideal candidate should be comfortable working in Excel and Access and be able to review data sets for completeness and provide feedback to both the customer and internal development teams when gaps are found.
• Project Management. Maintain and communicate project status to identify progress, risk and mitigate delays. Coordinate and collaborate with other scrum teams and internal departments to ensure customer objectives are met.
• Process Improvement. Participate in identifying and implementing process improvement opportunities that optimize delivery results and achieve greater customer satisfaction.
• Documentation. Ability to create, organize and maintain implementation documentation. Work with team members to assign shared ownership in keeping documentation and project plans current.

Required Qualifications:

• Bachelor’s degree in a related field or a combination of education and equivalent work experience.
• Minimum of 3 years in an implementation or project management role in a healthcare IT or supply chain organization
• Strong understanding of healthcare supply chain, EDI, project delivery and system to system integration
• Strong understanding of data structures, system integration, materials management, supply chain and accounting.
• Strong knowledge of healthcare procure-to-pay and supply chain operations
• Ability to interpret business needs with the goal of implementing products that will meet or exceed customer’s goals and objectives
• Have a continuous improvement mindset and share that passion with team members to create processes that improve delivery and customer experience
• Ability to excel in a high energy, collaborative team environment
• Excellent interpersonal, oral/written communication, organizational, analytical and problem-solving skills.
• Willingness to travel up to 15% annually.

Preferred Qualifications:

• Strong understanding of item master management
• Knowledge of Agile and Scrum methodology
• Experience working on cross functional projects with internal and external participants.
• Knowledge/understanding of cloud-based ERP systems such as Infor Cloudsuite, Oracle Cloud and Workday
• Knowledge/understanding of on-premise ERP systems such as Lawson, Meditech, Peoplesoft

Estimated salary range: $74,000 - $98,000

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

#LI-Remote #LI-KL

GHX: It's the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer

Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Read our GHX Privacy Policy

_

Create a Job Alert

Interested in building your career at GHX? Get future opportunities sent straight to your email.

Create alert

Apply for this job

------------------

• indicates a required field

Autofill with MyGreenhouse

First Name*

Last Name*

Email*

Phone

Country*

Phone*

Resume/CV*

AttachAttach

Dropbox

Google Drive

Enter manuallyEnter manually

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

AttachAttach

Dropbox

Google Drive

Enter manuallyEnter manually

Accepted file types: pdf, doc, docx, txt, rtf

• * *

Are you legally authorized to work in the U.S.?*

Select...

Will you now or in the future require visa sponsorship?*

Select...

Please describe your current work authorization status.*

If you were referred to this position by a current GHX employee, or other individual, please provide the person’s name.*

Do you have any relatives at GHX? (If so, please provide the individual’s name)*

Have you ever worked for GHX?*

Select...

Are you currently working for a GHX customer?*

Select...

Do you have at least 3 years of experience in an implementation, consulting, or project management role?*

Select...

Do you have hands-on experience supporting customers through a full implementation lifecycle (kickoff → go-live → post–go-live support)?*

Select...

Have you delivered instructor-led training or formal customer training sessions for software products?*

Select...

Are you comfortable managing multiple concurrent client implementations in a fast-paced environment?*

Select...

Internal Posting only: Have you informed your current manager that you are seeking a new role at GHX? (This is required prior to interviewing with the team)*

Please describe your background and how it relates to this role.

What are your expectations for pay in this role?*

What City do you live in?*

What State do you live in?*

Pre-employment Statement: Applicants and Employees are evaluated without regard to mental or physical disability, gender identity, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state, or federal status. I represent that the information I provide in this Application for Employment is complete, true and accurate, and if provide any incomplete, inaccurate or false information during the selection process, the organization may deny my application and/or terminate my employment if it discovers such information after I am hired. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone who provides information to the organization with a good faith belief that the information provided is true. I understand that this Application for Employment is not an offer of employment and only a written offer signed by an authorized representative of the organization will be effective (Checking the box is equivalent to a handwritten signature.)*

Select...

Pre-Employment Statement

When you apply for a job on this site, the personal information in your application is collected and processed as described in the GHX Privacy Policy (See hyperlink below). The Privacy Policy also describes your rights with respect to your personal information and how to exercise your rights. Please review the Privacy Policy carefully, and if you do not agree to processing of your personal information as described in the Privacy Policy, do not submit your personal information. *

Select...

GHX Privacy Policy

What is your full legal name?*

Voluntary Self-Identification

-----------------------------

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GHX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

-------------------------------------------

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp

.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Submit application