System Manager - Customer OPs Support

The System Manager - Customer OPs Support provides tailored technical customer operations support, focusing on developing and implementing operational efficiencies. This role involves reviewing workflows, executing policies, building customer alliances, and leading process improvement initiatives. Candidates should have a Bachelor's degree in Engineering, over 5 years of experience, and demonstrable knowledge in networks and customer service, along with intermediate English proficiency.

Must Have

• Provides tailored technical customer operations support.
• Develops strategies for implementing operational efficiencies.
• Executes customer operations policies and procedures.
• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
• Initiates problem solving action and follows through to resolution.
• Performs root-case analysis of problems to formulate and recommend improved alternative operations.
• Leads process improvement initiatives.
• Bachelor's degree in Engineering (Electronics, Telecommunications, or related Technologies).
• More than 5 years of experience.
• Demonstrable or certified knowledge and experience in networks.
• Demonstrable experience in Customer Service.
• Intermediate level of English.

• Provides tailored technical customer operations support.
• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
• Executes customer operations policies and procedures.
• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
• Initiates problem solving action and follows through to resolution.
• Performs root-case analysis of problems to formulate and recommend improved alternative operations.
• Leads process improvement initiatives.

Basic Requirements

• Bachelor's degree in Engineering (Electronics, Telecommunications, or related Technologies).
• More than 5 years of experience.
• Demonstrable or certified knowledge and experience in networks.
• Demostrable expirence in Customer Service.
• Intermediate level of English.