NOC Agent I

The Operations Center (NOC) is responsible for the initial investigation and evaluation of incidents generated by radio communication system monitoring systems (Astro 25 and DIMETRA), operating 24/7/365. Serving primarily public safety clients, priority resolution is a daily necessity. The NOC agent evaluates potential failures, determines steps to restore radio communication service, differentiates between minor and serious outages, and contacts necessary teams. They also validate the restoration of normal operations. The department offers career development and benefits for work-life balance, including agreements for education, health, and personal well-being.

Must Have

• Verifiable training in information technology or a related field.
• Ability to work in rotating day and night shifts.
• Work from offices in Las Condes and Zenteno.

Perks & Benefits

• Agreements for education
• Agreements for health
• Agreements for personal well-being

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Operations Center is responsible for the initial investigation and evaluation of incidents generated by the radio communication system status monitoring systems (Astro 25 and DIMETRA). We operate 24 hours a day, 7 days a week, 365 days a year. Our clients are mainly public safety systems, so priority resolution is a daily necessity.

Based on the aspirations, capabilities, and commitment of each worker, the department offers career development opportunities and benefits to reconcile family, work, and personal life.

As a company, we have agreements for education, health, and personal well-being.

Job Description

The NOC agent must evaluate possible failures and determine the necessary steps to restore radio communication service to clients. They must differentiate between minor transient problems and more serious outages affecting the client, and will be responsible for contacting the necessary teams to normalize services. NOC agents are also responsible for validating the restoration of normal operation once the restoration is complete.

The work is carried out in rotating day and night shifts and works from our offices in Las Condes and Zenteno.

Basic Requirements

Verifiable training in the area of information technology or a related career.

If you don't have previous work experience, this is a great opportunity for you!

We are looking for talent with an interest in developing with us and who wish to build a career in our organization.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No