As an Implementation Project Manager, you will work with multiple functional departments to onboard new partners on multiple products/solutions from planning to onboarding and final delivery (go-live). The candidate selected for this role must have a proven track record of having managed large collaborative efforts that have required creating and maintaining delivery plans, operating rhythms, and execution strategies. This is a hands-on role, with a high touch interaction of cross functional stakeholders. In addition, this role will involve interacting with the core product organizations on the alignment of delivery planning. Essential responsibilities include overseeing the implementation of specialized solutions for clients, identifying and addressing client needs and issues, leading and managing client training sessions, developing and maintaining strong client relationships, and driving the adoption of technology products and solutions.

Must Have

• Oversee the implementation of specialized solutions for clients
• Identify and address client needs and issues
• Lead and manage client training sessions
• Develop and maintain strong client relationships
• Drive the adoption of technology products and solutions
• Collaborate to create successful end-to-end partner integration plans
• Serve as project lead from discovery to go-live
• Work independently and lead discussions with cross-functional teams
• Implement new services, processes, and manage continuous improvement
• Convey information and ideas clearly through various media
• Ensure project deliverables are on time and at required quality
• Ability to hold discussions with external partners and internal counterparts
• Track record working effectively with others in a global organization
• Strong executive presence and ability to collaborate effectively
• Ability to work through complex payments and technical concepts
• 5+ years’ experience as a Project/Engagement Manager
• Bachelor’s Degree
• Experience in global payment products and business solutions
• Exceptional communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to successfully interact with all levels of client organizations
• Knowledge of PowerPoint, Excel, Word, Outlook and Salesforce

Good to Have

• Build strong relationships with internal key work partners
• Build high caliber external professional relationships with strategic partners
• Act to enhance cross-functional alignment
• Remove technical and operational friction
• Accelerate time-to-revenue
• Position as the client’s trusted long-term payments partner
• Excellent relationship building, leadership, and team management skills
• Ability to achieve results through others
• Experience in Professional Services (as Project/Engagement Manager)
• Experience in the Vertical SaaS space

Perks & Benefits

• Annual performance bonus
• Equity
• Incentive compensation
• Medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Parental and family leave
• 401(k) savings plan
• Paid time off
• Flexible work environment (balanced hybrid model)
• Employee shares options

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As an Implementation Project Manager, you will work with multiple functional departments at PayPal to onboard new partners on multiple products/solutions from planning to onboarding and final delivery (go-live). The candidate selected for this role must have a proven track record of having managed large collaborative efforts that have required creating and maintaining delivery plans, operating rhythms, and execution strategies. This is a hands-on role, with a high touch interaction of cross functional stakeholders. In addition, this role will involve interacting with the PayPal core product organizations on the alignment of delivery planning.

Job Description:

Essential Responsibilities:

• Oversee the implementation of specialized solutions for clients.
• Identify and address client needs and issues.
• Lead and manage client training sessions.
• Develop and maintain strong client relationships.
• Drive the adoption of technology products and solutions.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

The ideal candidate will be able to build strong relationships with internal key work partners and be able to build high caliber external professional relationships with our strategic external partners. In addition, the Engagement Manager will need to act in a capacity to enhance the cross-functional alignment necessary to achieve success by leveraging a services model. In your role, you will aim to remove technical and operational friction, accelerate time-to-revenue, and position PayPal as the client’s trusted long-term payments partner.

Excellent verbal and written communication skills are particularly important given the wide interactions that will be required for this role. The ideal candidate will have excellent relationship building, leadership, and team management skills. The ability to achieve results through others is essential to this role.

Responsibilities

• Collaborating to create a successful end-to-end partner integration plan with our strategic Partners.
• Serve as project lead from discovery to contract signature, development and integration testing through go-live, building rollout plans, leading merchants’ developers and business teams through the integration milestones, and coordinating with internal Legal, Compliance, Engineering, Product, Risk and Servicing resources
• Work independently and lead discussions with other cross-functional teams including Account Management, Sales/BD, Integration Engineers, Product Management, Legal, Information Security, Risk, Compliance and Operations teams.
• Ability to implement new services, processes, and manage the continuous improvement feedback loop.
• Clearly conveys information and ideas through various media to individuals or groups, helping them understand and influencing them to take action (includes scheduling and running project meetings with internal and external stakeholders and clearly outline notes and action items following those meetings)
• Ensure that the project deliverables are on time and at the required level of quality
• Ability to “hold their own” in discussions with external partners and internal counterparts.
• Track record working effectively with others in a global organization, while managing strategic partner relationships.
• Strong executive presence and the ability to collaborate effectively with peer and Director Level teams in a dynamic and maturing business context.
• Ability to work through complex payments and technical concepts (without having to know API-level details) especially in the Vertical SaaS space

Requirements

• Experience: 5+ years’ experience as a Project/Engagement Manager (in Professional Services is a plus)
• Education: Bachelor’s Degree

(OR Any equivalent combination of education and experience)

• Experience in global payment products and business solutions
• Exceptional communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to successfully interact and dynamically adapt communication styles with all levels of client organizations, including C-level executives, middle management, finance and operations, technical/IT staff, and line personnel
• Knowledge of PowerPoint, Excel, Word, Outlook and Salesforce

Subsidiary:

PayPal

Travel Percent:

0

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($129,500.00 - $191,950.00 Annually)

Additional Location(s) | Pay Range:

Chicago, Illinois | ($117,500.00 - $174,350.00 Annually) Austin, Texas | ($117,500.00 - $174,350.00 Annually) Scottsdale, Arizona | ($111,500.00 - $165,550.00 Annually) Toronto, Ontario | ($111,000.00 - $157,500.00)

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. This role is also eligible for a range of benefits which may include, medical, dental, vision, life and disability insurance, parental and family leave, 401(k) savings plan, paid time off, and other benefits. For more information visit https://www.paypalbenefits.com.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

PayPal uses artificial intelligence (AI) technologies to help review and assess applications for this position. More information about our use of AI can be found at PayPal Candidate Privacy Statement.