Service Manager - (M2) - DSM

Applied Materials is a global leader in materials engineering solutions, designing, building, and servicing equipment for chip and advanced display production. This Service Manager role in Hsinchu, Taiwan, involves developing customer relationships, managing customer engineers, interfacing with product divisions, and overseeing financial forecasts and system installations. The position offers a supportive culture, career development, and comprehensive benefits, empowering employees to drive innovative solutions in next-generation technology.

Must Have

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels.
• Manages, coaches and directs all customer engineers in his/her district.
• Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals.
• Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer.
• Provides support plan for system sales to CSD Management, Sales, Field Engineering.
• Responsible for financial forecast for his/her district.
• Responsible for cost efficiency with the district.
• Responsible for system installation; planning, reporting and execution.
• Manages RMA procedure.
• Manages accuracy, understanding and update of Customer Engineer hours tracking.
• Demonstrates understanding and application of procedures and concepts within own job family.
• Applies understanding of how the team relates to other closely related areas to improve efficiency of own team.
• Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines.
• Uses judgment to identify and resolve day-to-day technical and operational problems.
• Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function.
• Uses tact and diplomacy to exchange information and handle sensitive issues.

Perks & Benefits

• Supportive work culture
• Career development and growth opportunities
• Learning opportunities
• Health and wellbeing programs
• Employee Assistance Program
• Meditation and family support resources
• Travel insurance
• Free career development and mentoring programs
• Technical and professional courses
• Applied Giving program (employee contributions matched)

Job ID

R2520431

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Location: Hsinchu,TWN

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Functional Knowledge

• Demonstrates understanding and application of procedures and concepts within own job family and basic knowledge of other related job families.

Business Expertise

• Applies understanding of how the team relates to other closely related areas to improve efficiency of own team

Leadership

• Has formal supervisory responsibilities; sets priorities for and coaches employees to meet daily deadlines

Problem Solving

• Uses judgment to identify and resolve day-to-day technical and operational problems

Impact

• Impacts the quality, efficiency and effectiveness of own team and its contribution to the business unit, department or sub-function

Interpersonal Skills

• Uses tact and diplomacy to exchange information and handle sensitive issues
• May be required to interact with outside customers, vendors or suppliers

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 75% of the Time

Relocation Eligible: Yes