Customer Success Manager

As a Customer Success Manager (CSM) specializing in Cloud Cost and Spot Ocean at Flexera, you will be a strategic advisor and trusted partner for enterprise customers. This role involves optimizing cloud costs, leveraging Spot Ocean for Kubernetes infrastructure, and driving adoption and expansion of Flexera's solutions. You will manage a portfolio of high-value accounts, guiding them through their cloud optimization journey from onboarding to FinOps maturity, and collaborating with internal teams to deliver exceptional customer experiences.

Must Have

• 3+ years in Customer Success, Technical Account Management, or Cloud Consulting for enterprise clients.
• Understanding of FinOps principles, cloud economics, and Kubernetes/container orchestration.
• Ability to bridge technical and business conversations; strong executive communication skills.
• Proven track record of driving adoption and delivering measurable business outcomes.
• Familiarity with tools like Spot Ocean, AWS/GCP/Azure cost management, and FinOps frameworks.
• Outcome-driven, customer-centric, and proactive problem solver.
• Comfortable working cross-functionally and influencing stakeholders at all levels.
• Experience with CRM and CS platforms (Salesforce, Gainsight) and cloud monitoring tools.

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

As a Customer Success Manager (CSM) specializing in Cloud Cost and Spot Ocean, you will be the strategic advisor and trusted partner for enterprise customers optimizing cloud costs and leveraging Spot Ocean for Kubernetes infrastructure. This role combines technical expertise, business acumen, and relationship management to drive measurable outcomes for customers while ensuring adoption and expansion of our solutions.

You will own a portfolio of high-value accounts, guiding them through their cloud optimization journey - from initial onboarding to achieving long-term FinOps maturity. You’ll collaborate cross-functionally with Sales, Solutions Engineering, and Product teams to deliver exceptional customer experiences and maximize value realization.

Why This Role Matters

You will play a critical role in helping organizations reduce cloud costs, improve operational efficiency, and scale Kubernetes environments seamlessly. By combining technical expertise with strategic guidance, you’ll empower customers to achieve their business objectives while driving growth for our FinOps and Spot Ocean solutions.

Key Responsibilities

• Help customers implement FinOps best practices and optimize cloud spend using Spot Ocean.
• Conduct regular business reviews to align on KPIs, cost savings, and operational efficiency.
• Serve as the primary point of contact for strategic accounts, ensuring renewals and identifying expansion opportunities.
• Proactively manage risk and develop mitigation strategies to prevent churn.
• Educate customers on Spot Ocean capabilities, container orchestration, and automation for cloud cost optimization.
• Translate technical concepts into business outcomes for both technical teams and C-level stakeholders.
• Partner with Sales on upsell/cross-sell opportunities and with SEs on technical validation.
• Coordinate with Product teams to provide customer feedback and influence roadmap.
• Act as a FinOps advocate, sharing best practices and guiding customers toward operational excellence.
• Lead enablement sessions and contribute to internal knowledge-sharing initiatives.

Qualifications

• 3+ years in Customer Success, Technical Account Management, or Cloud Consulting for enterprise clients
• Understanding of FinOps principles, cloud economics, and Kubernetes/container orchestration
• Ability to bridge technical and business conversations; strong executive communication skills
• Proven track record of driving adoption and delivering measurable business outcomes
• Familiarity with tools like Spot Ocean, AWS/GCP/Azure cost management, and FinOps frameworks
• Outcome-driven, customer-centric, and proactive problem solver
• Comfortable working cross-functionally and influencing stakeholders at all levels
• Experience with CRM and CS platforms (Salesforce, Gainsight) and cloud monitoring tools.

Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.

We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.