Progress (Nasdaq: PRGS) is seeking a Customer Advocacy Specialist to build and manage customer relationships within their Digital Experience business unit. This role involves developing and executing customer advocacy programs, collaborating with cross-functional teams, and capturing compelling customer success stories. The specialist will support customer participation in various events, maintain advocacy assets, and provide feedback to internal teams to inform product development and messaging. The ideal candidate will have 2-4 years of experience in customer marketing or advocacy, strong storytelling and communication skills, and experience with CRM and advocacy platforms.

Must Have

• Build and manage relationships with customers across our Digital Experience business unit
• Develop and execute customer advocacy programs
• Collaborate with cross-functional teams
• Interview customers to capture compelling success stories
• Support customer participation in webinars, panels, user groups, and industry events
• Maintain a repository of advocacy assets and track engagement metrics
• Provide feedback from advocates to internal teams
• 2–4 years of experience in customer marketing, advocacy, or community engagement
• Strong storytelling and interviewing skills
• Excellent written and verbal communication skills
• Ability to take initiative
• Highly organized, self-motivated, and comfortable working in a fast-paced, cross-functional environment
• Proven ability to build relationships with technical and business stakeholders
• Experience with CRM and advocacy platforms (e.g., Salesforce, ReferenceEdge, Influitive)

Good to Have

• Familiarity with digital experience products

Perks & Benefits

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment
• 30 days paid annual vacation
• An extra day off for your birthday
• 2 additional days off for volunteering
• Premium healthcare and dental care coverage
• Additional pension insurance
• Well-equipped gym on-site with CrossFit equipment and a climbing wall
• Co-funded Multisport card
• Daycare Center for your little ones onsite
• Flexible working hours
• Free underground parking with a designated space for bikes, motorbikes and electric scooters

Customer Advocacy Specialist

Job Summary

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Advocacy Specialist and help us do what we do best: propelling business forward.

In this role, you will:

• Build and manage relationships with customers across our Digital Experience business unit.
• Develop and execute customer advocacy programs that include customer stories, testimonials, speaker opportunities and reference activities.
• Collaborate with cross-functional teams including Product Marketing, Demand Generation, Customer Success, Partner and Sales to integrate customer stories into campaigns and go-to-market initiatives.
• Interview customers to capture compelling success stories and translate technical outcomes into business value narratives.
• Support customer participation in webinars, panels, user groups, and industry events.
• Maintain a repository of advocacy assets and track engagement metrics to measure program success.
• Provide feedback from advocates to internal teams to inform product development and messaging.

Your background:

• 2–4 years of experience in customer marketing, advocacy, or community engagement, preferably in B2B software or technology.
• Strong storytelling and interviewing skills with the ability to distill complex technical content into clear, engaging narratives.
• Excellent written and verbal communication skills.
• An ability to take initiative when an opportunity presents itself.
• Highly organized, self-motivated, and comfortable working in a fast-paced, cross-functional environment.
• Proven ability to build relationships with technical and business stakeholders.
• Experience with CRM and advocacy platforms (e.g., Salesforce, ReferenceEdge, Influitive).
• Familiarity with digital experience products is a plus.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Compensation

• Generous remuneration package.
• Employee Stock Purchase Plan Enrollment.

Vacation, Family, and Health

• 30 days paid annual vacation.
• An extra day off for your birthday.
• 2 additional days off for volunteering.
• Premium healthcare and dental care coverage.
• Additional pension insurance.
• Well-equipped gym on-site with CrossFit equipment and a climbing wall.
• Co-funded Multisport card.
• Daycare Center for your little ones onsite.
• Flexible working hours
• Free underground parking with a designated space for bikes, motorbikes and electric scooters.

Apply now!

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!

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