Senior Manager, Inside Sales - ShareFile Digital Asset Team

Progress (Nasdaq: PRGS) is a trusted software provider. We are looking for a Senior Manager, Inside Sales for our ShareFile Digital Assist Team. This hybrid role in Raleigh, NC, involves leading the Digital Assist Team (DAT) to monitor, support, and optimize all inbound digital and eCommerce sales motions, including Buy-Now flows, trials, and sales contact requests. The role focuses on ensuring seamless execution, owning inbound digital channel performance, acting as a senior point of contact for cross-functional partners, and driving continuous improvement across systems, data, and execution to materially impact pipeline creation and revenue.

Must Have

• Lead, coach, and develop the Digital Assist Team.
• Set clear standards for execution, performance, and accountability.
• Build scalable operating models for inbound volumes and eCommerce.
• Develop future leaders and create career pathways.
• Provide senior-level oversight of Buy-Now, Trial, and Sales Contact Request flows.
• Track DAT KPIs and deliver weekly pacing updates.
• Monitor no-touch metrics for Buy-Now and Trial motions.
• Meet weekly/biweekly with Marketing on eCommerce lead performance.
• Partner monthly with eCommerce Product Manager on in-product changes.
• Work closely with eCommerce Engineering team on transaction processing.
• Act as single-threaded owner for inbound sales performance.
• Establish disciplined reporting, forecasting, and KPI review cadences.
• Surface funnel friction, lead leakage, and system issues.
• Ensure strong CRM hygiene, data integrity, and operational readiness.
• Champion new inbound motions, tooling, and process changes.
• Guide the team through change with clarity and accountability.
• Promote a culture of experimentation and continuous improvement.
• 5–7+ years of SaaS or digital/inside sales experience.
• 3+ years of people-management experience.
• Demonstrated cross-functional leadership.
• Proven experience owning inbound funnels, KPIs, and performance pacing.
• Strong understanding of Salesforce and inbound lead-management systems.
• Ability to translate technical/product changes into operational guidance.

Perks & Benefits

• Medical, dental, vision, life & disability, and financial benefits
• 401(k) retirement savings plan
• Tuition Reimbursement program
• Voluntary benefits (crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, pet insurance)
• Competitive salary
• Uncapped commission
• Best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time
• Paid day off for your birthday
• Company holidays
• Parental Leave
• Employee Assistance Program (EAP)
• Employee well-being program (physical, mental, and financial health)

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Manager, Inside Sales for our ShareFile Digital Assist Team and help us do what we do best: propelling business forward.  This will be a hybrid role working between your home office and our Raleigh NC office.

The Senior Manager, Inside Sales leads ShareFile’s Digital Assist Team (DAT), a critical function responsible for monitoring, supporting, and optimizing all inbound digital and eCommerce-driven sales motions. This team ensures seamless execution across Buy-Now flows, trials, sales contact requests, and no-touch product-led motions that materially impact pipeline creation and revenue.

This role goes beyond day-to-day people management. You will own the health, performance, and scalability of inbound digital channels, act as the senior point of contact for cross-functional partners, and drive continuous improvement across systems, data, and execution.

In this role, you will:

Lead & Scale the Digital Assist Organization

• Lead, coach, and develop the Digital Assist Team, setting clear standards for execution, performance, and accountability.
• Build scalable operating models to support growing inbound volumes and evolving eCommerce motions.
• Develop future leaders and create career pathways within the team.

Own Inbound & eCommerce Performance

• Provide senior-level oversight of Buy-Now, Trial, and Sales Contact Request flows to ensure operational excellence and consistent customer experience.
• Track DAT KPIs and deliver weekly pacing updates against targets, clearly calling out risks, trends, and corrective actions.
• Monitor no-touch metrics to confirm Buy-Now and Trial motions are functioning as designed and producing expected outcomes.

Serve as the Cross-Functional Owner for Inbound Sales

• Meet weekly/biweekly with Marketing to review eCommerce lead performance, conversion trends, and inbound quality.
• Partner monthly with the eCommerce Product Manager on in-product changes, funnel behavior, and roadmap tradeoffs.
• Work closely with the eCommerce Engineering team to ensure transactions and leads are processing accurately; escalate and resolve issues quickly when performance degrades.
• Act as the single-threaded owner for inbound sales performance across Sales, Marketing, Product, Engineering, and Operations.

Drive Operational Rigor & Insight

• Establish disciplined reporting, forecasting, and KPI review cadences for inbound performance.
• Surface funnel friction, lead leakage, and system issues using data-backed analysis and drive resolution through cross-functional alignment.
• Ensure strong CRM hygiene, data integrity, and operational readiness to support scale and automation.

Lead Through Change & Transformation

• Champion new inbound motions, tooling, and process changes as the business evolves.
• Guide the team through change with clarity, structure, and accountability.
• Promote a culture of experimentation, continuous improvement, and ownership.

Build Culture & Engagement

• Promote a positive, accountable, customer-focused team environment.
• Encourage continuous improvement, experimentation, and data-driven thinking.
• Champion transparent communication and collaboration across teams.

Your background:

• 5–7+ years of SaaS or digital/inside sales experience, with meaningful exposure to inbound, eCommerce, or product-led growth motions.
• 3+ years of people-management experience, leading inside sales, DAT, SDR, or high-velocity teams.
• Demonstrated cross-functional leadership, partnering effectively with Marketing, Product, Engineering, and Operations to drive measurable outcomes.
• Proven experience owning inbound funnels, KPIs, and performance pacing in a revenue organization.
• Strong understanding of Salesforce and inbound lead-management systems.
• Ability to translate technical or product changes into clear operational guidance for sales teams.

Base Salary Range: $94,350 - $116,550

This position is also eligible to participate in our commission plan.  Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.

If this sounds like you and fits your experience and career goals, we’d be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Apply now!

#LI-hybrid